I am extremely disappointed by the response I received from Blizzard. As a paying customer, I expect to be treated with respect, and the handling of my issue regarding the Kalimdor Cup quest has been unacceptable. I did everything correctly, but due to a bug on thier end, I am being denied the reward I earned.
Instead of addressing the issue and providing me with a fair resolution, their team responded with generic, unhelpful replies, followed by a threatening tone in the latest communication. This has left me feeling dismissed and disrespected as a loyal customer.
As a paying subscriber, I have the right to a fair resolution, not to be told that I will face penalties for simply trying to seek the reward I earned. I am seriously considering canceling my subscription and moving to another game, as Blizzard’s customer support does not seem to prioritize its players’ concerns. the worst part is you can’t reach anyone that governs support! It’s concerning that a company like Blizzard would essentially threaten a paying customer for trying to resolve an issue and appeal a decision. Their message is not only dismissive but also oversteps by implying that further attempts to address the issue could result in penalties and or account termination, which is definitely not how customer support should be handled. I have every right to be upset by this, especially since I’ve been polite and clear in my communication. It feels like they’re trying to shut down any further discussions without addressing my concerns, which is definitely not good customer service. I understand their policies, but as a paying customer, I feel that this is unfair, and I would like to be treated with more respect and a reasonable solution. The issue at hand is simple: I completed the Kalimdor Cup quest, earned the achievement, and am being denied the rewards due to a known bug. I pay for this game and expect a level of customer service and fairness in return. Instead, I am being offered workarounds that don’t apply, incorrect investigative findings, and no actual solution and this is what I get - Account Action: Warning
Offense: Violation of Customer Support Interaction Policy
The account listed above has continued to ticket in appealing our decision on a matter. At this time, we must ask you to adhere to the outcome we have provided. Repeated contacts about this situation can result in severe penalties for this account.
We understand that accidents and mistakes can result in gameplay behavior that isn’t perceived as ideal. Customer Service as a whole, from individual customer support agents to global directors, do everything in our power to deliver an ideal experience. However, as with every job, there are policies and procedures in place to ensure we’re upholding the intended game design. Many of us are avid players of our products as well, and we understand why you’re asking for a different outcome.
We would like to make it clear that the resolutions you’ve received will be the only one we can offer as a business. While we understand, and welcome, additional contacts that further clarify a situation, there comes a point where the outcome we’re providing is the correct one for us as a game studio. At this point in time, we’d like to make it clear that we will not be able to offer a different solution.
Continuing to submit tickets appealing this decision may result in penalties being applied to your account, up to and including account termination. What resolution? What differant outcome? So we are cheated in recieving rewards because of a bug? At no point will anyone grant the reward just sorry its a bug you don’t get your reward. How is this support? How about sorry you have a bug you don’t get paid for this months subscription? No one explains why they cant grand the reward, when i was almos told its something they are not capable of doing or not within their capacity, It almost seemed reasonable but they ended that with their decision was not to. No why?