Yawn 10ccc
There is no automatic forum suspension system:
Key excerpt from that post:
I understand the worries that can happen in a heated debate, so I also wanted to let people know that we do not automate any silences on the forums. Those are all done by our Moderators as they look into and review the conversations taking place.
Iâm going to suggest you stop propagating misinformation.
To be fair, a lot of the faults iwth Classic WoW lie with the players and the min-max culture that mean everyone is in BIS and on meta while so many are trying to the impossible and recapture their vanilla times that can never live up to expectations.
But thereâs plenty of blame that can be heaped at Blizzardâs feet too. Laggy servers, no progressive itemization. 1.12/1.13 talents from the get-go, etc.
But itâs clear that Blizzard doesnât want to have employees at all and those they do, theyâll âcompensateâ with store mounts. Look no further than:
- Rather than deal with hackers they just put a daily instance limit in, which really solves nothing. But the point is itâs automated and doesnât require anyone to review tickets or player behaviour; and
- Automatically banning people that got too many reports, which was the source of the Scarab Lord griefing: Blizzard doesnât want to employ GMs to review tickets.
If you donât think these make the game worse, youâre crazy.
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The sheer scope of this was staggering, it was surprising even for Blizz how many people got wrongfully banned by the automated banning system during the scarab farming event, and enough time was lost before those bans were overturned to kill a few guildsâ dreams of getting SL.
It happened on far too many servers, that Grizzly was doing it I donât think shocked anyone since theyâve been exploiting since day one, but the widespread nature of it shows far too many people are aware the system automatically bans people and if not for the mass amount of people that got banned, far too many to just brush off this time, I imagine Blizz would have not bothered to go after the guilds doing it much like they havenât been in the past.
We should almost be thankful that itâs so easy to abuse the automated banning system- or we wouldnât have had so many examples of wrongful bans being appealed and overturned in such a short amount of time. Unfortunately this isnât going to lead to change, I wouldnât be surprised if Grizzly and others are more careful in the Naxx opening and use alt accounts to try to mess with the only world first race that matters- Naxx.
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There is no automatic banning system.
Please tell me youâre being paid for this if nothing else.
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Do they put a gun to their employees heads and say you must work here?? No they donât. Itâs their company and they can pay what they want. People donât have to work for them.
This is a terrible argument and you know it. Job security, especially mid pandemic is a real concern for many people. Packing up and going elsewhere isnât so easy. Itâs still no excuse to not even pay a living wage when the company is posting earth shattering profits. A full time actiblizz employee should not need to take on a second job just to make rent.
He pretty clearly said or in the game when my character was stuck
No, and they didnât put a gun to the head of the guy they banned for talking out against a country that endorses slavery. Ubisoft didnât put a gun to the head of workers who were physically or sexually harassed by senior members of the company. And hey, nobody put a gun to the heads of the thousands of seniors who the military found were being kept in filthy beds and rooms without any support staff attending them while covid spread through care homes at 10 to 20x the rate of everywhere else.
So I guess weâd better just accept it all, because if thereâs not a gun to your head you are always being treated fairly.
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âWeâve never had a phone number that was available for you to discuss game issues, Pronto. The phone number, when we had it, was for Billing and Technical Support, not for In-Game Support.â
LOL wrong. In fact, it used to be that was the only way to restore your account. The above statement further demonstrates how damn little anyone at Blizzard even knows.
a âfair wageâ is a political concept, and to argue politics, wages are never inherently âfairâ or âunfairâ what you get out of the world is what you put in. dont like the wage you are given, get a different one
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Retail: No, retail is bad because of their design philosophy as seen through various interviews where Ion butts heads with anyone asking why the game is like it is now.
I wonât say it doesnât play a part in making the game worse for example having multiple dead talent rows or options that havenât been changed in 5+ years of literally no practical use. I imagine whoever is in charge of that is also in charge of a bunch of other things and are stretched too thin to ever get around to it.
For classic I would say yes. The game needs more active moderation and there has been so many things that have gone wrong because there is essentially no GMs just customer service people that have clearly never played the game. We live in the wild wild west of griefing each other.
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People are under paid, under appreciated at work? News at 11.
Wait until the pandemic is over to see how fast the praise for essential workers is gone and weâre back to âtheyâre just unskilled labor jobs, forget them they donât deserve a livable wageâ.
uh wouldnât restoring your account be filed under technical support? I mean the way its worded seems to mean that for instance your character gets stuck in terrain, you canât call the number for that but, if your account is banned, suspended, ect you could call the number to discuss that. One is an in game issue that a rep over the phone likely canât deal with, the other is an account issue that a rep can handle.
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The Blizzard statement was exactly correct. Account Access issues were considered part of Billing and Tech Support. Hacker changed your password, email, lost your Authenticator, etc - that was something the call in line was for. They got you access back to the account then they initiated a ticket to have a GM review and restore your stuff.
What that statement was saying is that if you had a bug, the phone line was not to solve that. It was not to let you express your opinion about the game. It was not to get game hints. In-game issues that a GM solves, were not for the phones.
No no no. That was always supposed to be done by ticket. Appeals are not meant to be something you argue and yell at someone over, which is what happens on the phone. It is one of the many reasons they got rid of the dial in.
Of course, the BIGGEST reason was that it took hours of re-dialing to get into the phone hold queue, which was often 2 hours long - IF you even had an issues that the Billing or Tech folks could help with. It was a MESS and with most people switching over to cell phones, it was costing people minutes too.
Now they do Live Chat and Phone callback for the Billing, Account Access, or some Tech Support issues (when they are at work and not work from home).
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I think the concern is more that lower level staff is reporting skipping meals or trying to drink as much coffee at work as possible to feel full because of how low their wages are in the same timeframe the CEO made $40 million a year and a year after blizzard posted record profits. Nobody is going to say the CEO should make the same amount as a game developer, but maybe the discrepancy shouldnât be quite so Marie Antoinette-ish?
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Exactly. Of course some people get paid more, and for good reasons. However salary should not be so low people canât eat regular meals, live packed like sardines in small studio apartments, etc.
I donât know how true this is from one of the video games Journalists, but it looks as though Blizz staff are putting together some recommendations/requests for mgt.
Blizzard staff are compiling a list of workplace requests for management including equal pay, fair promotions, and living wages for QA. Bloomberg has reviewed a draft of the list, which also asks Blizzard to create a strategy for staff retention.
Those things are not extreme to ask for. They should not even HAVE to be requested, but they are. I went through the same fight years ago at my last company. People were being underpaid by 20k or more based on equivalent salaries for the same role/experience, promotions were not transparent and merit based, and there was no staff growth and retention plan. I got a great boss eventually and we managed to fix all the salary issues and get some realistic benefits like help with commuting fees. We never did get a transparent staff growth, promotion, and retention plan though.
I only bring up my experience because this is something workers donât even realize happens all over the place. You have to push for changes.
Gaming industry workers deserve the same.
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Thereâs always one.
This just in: Ceoâs make more money than customer service reps. More details at 5!
Blizzardâs CEO makes 800 times more than the average CSR and 400 times more than the average software engineer, programmer, artist, etcâŚ
Fixed.