I agree with you there, but it meant that I could carry on and achieve my goal of getting the tool of the trade. So while its not ideal, if no one makes a ticket and forces Blizzard to spend time helping people (these GM get paid, and them taking time to help us costs Blizzard money, and money talks) then they arent going to prioritize a fix.
I work in IT doing Production Break/Fix change management. You would not believe the amount of problems get ignored because its below a certain threshold of the amount of money and time needed to fix it vs. the % or customers affected. Blizzard is no different.
Edit - Your mileage may vary RE: the character being unavailable, its possible the GM that helped me goofed a bit on something.
Edit 2 - To be clear, it was just that character, not my whole account. I could play the game on other characters just fine.