It happened with the store bought helms, and it was fixed.
This new issue is wholly it’s own. It affects ALL store-bought mogs and the RAF rewards. They are three separate bugs. Two were fixed. This one is not as yet.
That part isn’t the issue. It’s the countless posts that keep reviving when others are getting locked because posting here in Customer Support does nothing. Customer Support here, is a player assisting other players forum. There are no GMs or Devs here. People chiming in to add their voices and then complaining about how they Know Things and that Blizzard is basically dumb, it gets tiresome honestly.
I am sorry people are having this issue. I really am. But it doesn’t belong in this forum. It needs to be in one of the hundreds of existing threads over in Bug Reports as Thundertotem linked. There are more threads cropping up every day.
I’m confused. You are upset about a transmog that you only paid money for, but aren’t about something you put time and effort as well as paid money for?
A bug is a bug. Paying money for it doesn’t stop it from having a bug. Paying money for it doesn’t automatically make a fix for the bug. As noted in the link provided by Leilleath, knowing there is a bug doesn’t automatically cause a solution to happen. If QA is unable to reporduce the bug, even on accounts and characters of players with the issue, then even knowing where to look in the code is almost impossible. How can they know they have a fix if they can’t reproduce the problem in the first place.?
I get that you are upset about the issue. It doesn’t make Blizzard’s actions unethical.
The name of the forum is prime for confusion since the blues here have Customer Support under their names AND support articles consistently refer to “Customer Support” when you need to contact a GM via tickets and such. This forum should be renamed to better reflect its purpose and to stop confusing people. Oh and yes I’ve already posted this suggestion in GD before, so no need to point me there, although that’s been a couple months so I’ll probably do it again.
Anyhoo, Thallia, feel free to add on to the littany of bug reports in the Bug Report forum. This thread will likely get locked and won’t really go anywhere. This bug is beyond frustrating and has turned me away from purchasing anymore store mogs/mounts (I want the murloc mog but I’m not buying it until the bug is fixed), so I completely understand, but as far as posting on the CS forum regarding this, you’re just wasting your fingers’ energy and should spend it on the Bug Report forum.
I’m going to go ahead and close this. The arguing here is really not productive.
We have shared all of the information that is available on this topic. Is it frustrating? Absolutely. But there is nothing further we in Customer Support can do for this issue.