I will be so glad to see this bug fixed, if only to have to stop seeing these posts, tbh.
But they do. You purchased them, you still own the mogs. But for some reason that has yet to be discovered, they appear and disappear at random from folks appearances/transmog options. That, at least, has been the case for everyone who has put in a ticket or has been spoken to by one of our SFAs here on the forums. They can always confirm that the mogs still are owned by the person.
Uh, yes. Exactly.
I will never, ever understand why people seem to think that Blizzard are sitting on their thumbs and just letting these things exist to cause havoc for players for absolutely no reason.
It has been communicated time and time again for the past 5 months since this issue began. While they know the bug exists, they have yet to figure out how or why it is happening. There isn’t some wide swath of XYZ data that it exists for everyone having this issue. There is no rhyme or reason to it that they have seen the pattern for. They don’t know why one person has this issue but this person doesn’t. What makes them available for one but the other is missing everything or only one piece or two.