so i have to add a new credit card since my old one expired and it wants to know my phone number. says its for sms protect for authenticators. except i have a PHYSICAL authenticator attached to it and haven’t previously attached a phone to it since i have no smart phone and have no NEED FOR ONE. am i now REQUIRED to attach one just to renew my subscription because i added a new credit card? its the exact same authenticator. my current phone number is a physical landline.
I haven’t seen anything myself that states that you require one. That’s not to say that there hasn’t been a very recent change, just that it doesn’t seem likely.
That said, if you do have the option of adding a mobile number for setting up Battle.net Phone Notifications, I’d personally recommend it. I’ve had it setup for years with zero spam, no unsolicited texts…nothing at all from Blizz.
But as far as I am aware, you don’t have to set it up in order to add/renew/etc. a subscription.
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okay then what is the text below supposed to refer to?
By clicking “Continue” below, I consent to receive SMS notifications for account security and customer service related purposes.
this is confusing. does this mean it requires a mobile sms authenticator now even if my current one isnt dead? or is it just a disclaimer?
Are you sure you don’t already have SMS notifications setup? That wording sort of sounds like it’s already setup and that this is just reconfirming it.
To be honest, I’m not too sure. I’ve never been required to setup a mobile SMS authentication in order to add a subscription. Though, I’ll mention again, that if you have the option to do so, it’s worth the additional security to your account.
i do not have it set up. wondering if it’s a disclaimer or if it wants a mobile phone number added to my subscription.
I have no idea what you can do Breadisfunny but, I have a physical authenticator on my account and I do not remember having to add a.mobile phone number to it. I do not own a mobile phone but I never had an authenticator on my account before. I do believe I had to use my home number instead.
Maybe a ticket can help you get it resolved.
okay so that did work to finish the process then? because i remember i had to add my physical phone number last time and just used my landline it’s just the wording of the quoted lines made it unclear if it had changed or not.
I cancelled my 3month sub and reactivated it with no mention whatsoever about SMS. Not sure where you’re seeing that to be honest. I’m not saying it’s not asking you about it, just that I’m not sure why/where it would prompt that!
Very strange. Not seen any other posts about it myself.
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it says in the fine text underneath add a phone number section of adding a new credit card.
Adding a phone number for a new credit card should not be required…that sounds odd.
I have the physical auth myself and have since 2008. I have SMS Protect set up so that I can remove it myself when it dies - no odd texts or calls from Blizz or related vendors ever.
I don’t recall it asking about a number last time I attached a card to buy Diablo 2 Resurrected.
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i think the new card went through…i’m not sure now because when i look at the payment method section it shows that i have 3 cards 2 are credit. one of which i know is expired but it won’t show the expiration date for any of them and i can’t figure out how to find that out. the only button available is the remove card button. i’m scared to press it in case i accidently lock myself out again. it says the default is one of the credit cards so i’m assuming its the new one but again i don’t want to find out the hard way in another month.
also it says on general i need a active subscription to post so im not sure now…
You should delete the old cards that you do not use or are expired anymore from your payment methods so that there would be no issue with the card on the account.
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Agreed. Delete the old cards. The system can get a bit bugged with those on there sometimes and the best answer is to remove everything and re-add the most valid card.
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would there be a reason it won’t let me post on forums even if im still logged in?
Try logging out of the site. Might take a few tries.
alright that solved that issue thanks now to attend to the card issue.
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I just created a Billing Profile for a card that I’ve never used on a Blizzard account that doesn’t have Phone Notifications enabled. I was not prompted to enter a phone number at any point when creating the profile. The process for me was:
- Navigate to the Payment Methods page (https://account.battle.net/payment)
- Click on the “Add New Payment Method” link
- On the “Choose Payment Type” page, selected Credit Card and hit continue
- From the address dropdown list, I selected “New Address” and the form expanded for a Billing Address (no phone number field). After entering my address I hit the continue button
- On the Payment Details page I was promoted for the Card Number, Expiration Date, and Security Code. Then I hit the Save Payment Method button
I was never asked for a phone number, and never saw a SMS notifications caveat during the process.
Sorry for any confusion there might have been but it does look like the order was successful so that’s good! 
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