It appears that most of the Eastern US realms are still offline, over an hour after the maintenance window closed and the maintenance message was taken down from the launcher and the in-game notification center. It’s understandable that some realms may need extended maintenance, but shouldn’t that be communicated in a banner, or on Twitter, or here in the forums - somewhere?
It wouldn’t be hard to put a notification out to the launcher saying “The following servers require extended maintenance, and we expect to have them back online by [time]: [list of servers]” or “The following servers are experiencing technical issues while being brought back online from maintenance: [list of servers]. There is currently no ETA on when these servers will be available, but we are working diligently to restore service as soon as possible.”
I don’t mind that there are servers offline, even if it is inconvenient, because I get that technical difficulties happen. However, the lack of acknowledgement that there is a problem for so long after maintenance should have ended, and the lack of informing players that staff is aware of this and is working is very frustrating. Do you guys just not know that there are these issues? Isn’t someone watching this stuff? I don’t even care if it was just negligence that led to these servers remaining offline, you don’t have to tell us that; just tell us that you’re aware and working on it, please!