I'm confused why some players are upset about the instance cap

[Ronduwil-pagle]

@Rickrolling-stormrage

Missed a bunch.
1 banweave every 6 month?

You honestly typed that immediately after this:

@Kaivax

While today’s suspensions were applied in a batch (often referred to as a “banwave”), it is a top priority for us to identify accounts that are botting and remove them. Our team works around the clock, every day of the week, and many of the suspensions and account closures over the last few months have gone out in the middle of the night, or on weekends.

What part of “around the clock,” “every day of the week,” “middle of the night,” or “on weekends” suggested that bots are only ever banned in waves? Just because ban waves exist doesn’t mean that they aren’t banned at other times. They explicitly said that botters get banned all the time; the bans just aren’t always advertised.