So which is it…re-open a ticket is the solution…or Reopening the same ticket is making a new ticket?
The same thing is happening with people whose Bronze Celebration Tokens were wiped and never converted to TimeWarped badges. It’s pretty clear blizz has futzing something with currency and inventory with relation to warbands. And it’s pretty clear they have no idea how to fix it so don’t expect any acknowledgment.
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Again i think its more of players trying to get free gear just like there is anytime something like this happens
Normally i would agree however the fact that the blue addressed the bug shows otherwise than just looking for a hand out. Fix would have been simple though. Put the gear reward on the plunderstorm store for a once per account purchase, but they chose the worse possible way to not address the issue they said they addressed.
The issue has been resolved at that point. If a GM cannot help you further, the only thing to do is to mark it as resolved. If part of your ticket you end up reporting a bug, that bug still exists - marking something as resolved means that the ticket is resolved even if the issue persists.
GMs aren’t magical beings able to change how the game works just out of nowhere. They have the tools that they have.
So in other words, it got stuck in the mail. The item had dropped for you, but it didn’t get sent to you in the mail. So they retrieved it because the thing had dropped for you, but didn’t get sent to you.
This is the exact thing I was talking about how players don’t know what’s happening or what a GM is able to do. No item was “generated” for you; they saw whatever they could see that an item should’ve dropped for you and been sent to you, but wasn’t.
Those two things are worlds apart from one and another.
If you still have issues, you reopen the ticket. What you were saying though is that you reopened the ticket to state that you had an issue with the ticket itself being resolved because you were unhappy with how it had been resolved. Not that the issue persisted, not that the ticket hadn’t been resolved, but you reopened it repeatedly because you were unhappy with the ticket itself.
That’s what you said.
Also write responses in just one response; not one after another. Especially when all of it was just you quoting me repeatedly.
No it hasn’t…
Nobody claimed that…currency being “stuck in the mail” and loot being " stuck in the mail" as you put it is the same thing. Thus can be delivered the same way by checking if you indeed should have been mailed the item that you weren’t…
Wasn’t resolved… if you ordered a package from Amazon and you never received it…then you contacted the seller and they ship you and empty box, but claimed they resolved it, doesn’t mean its been resolved just because you were told it was. And yes I exaggerated the situation to prove this point.
At work and on phone which isn’t as easy to get multiple quotes quickly in the same response. But here I hope this pleases his majesty…
I don’t care enough about it to have put in a ticket. I knew it was happening to a lot of us.
I didn’t get the 5k plunder reward, and I earned a LOT MORE than 5k. I even went and did rounds until I made 5k again from scratch after they announced the reward, thinking that would do the trick.
So whatever the “something” you made up in your head is telling you…it lied.
Except, Blizz acknowledged it was originally bugged. Then acknowledged that their fix didn’t work.
Then just ignored it since they already got what they wanted (increased Blunderstorm metrics).
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Seems like a cowardly PR flunkie kind of thing. Remove the evidence and deny the problem until people give up.
Sad thing is it will probably work.
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There has been a blue post for each one they made it so people settle down
I didn’t receive the item they promised. I checked the mailboxes of all my characters, then made a ticket explaining that. They told me it was a widespread issue effecting a lot of players and they were aware of it, and trying to fix it. They told me to make a bug report or comment on an existing thread.
This was, and still is, an issue for countless thousands of players. Blizzard would have the ability to see if players received the item or not. Your repeated comments that players are trying to weasel a piece of gear out of Blizzard are funny, and make you look ridiculous lol.
Can even read right there, players sharing their responses from GMs. But yeah, players are just making stuff up. What a 
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Yes. Because the GMs can’t do anything about it and continually sending in tickets after their answer was given is considered GM harassment and it’s bogging down the system for no reason.
Start a bug report on the forums. But I’m not sure what they can or will do for a now removed mode with the season being over.
No… you got the warning for this:
That puts the ticket in queue again.
Only in certain circumstances. They do not fix bugs and they do not have the ability to do so. Nor can they hand out rewards due to bugs without direction from the devs. Because unless the devs have a way for them to work around it, there’s no way to do so.
No that doesn’t need to exist. Because it’s not a “won’t.” Nor does that mean anything to a ticket system.
The GM cannot fix this. The devs have to figure out what bugged and fix it. But at this point, who knows what will happen.
As an aside for the OP: they didn’t delete the Plunderstorm forum to hide the problem. It probably had an end date on it, just like the last one, to shut down once the event was over.
It sucks y’all didn’t get your rewards, though. Just keep the bug report thread going on the Bug Reports forum. It’s all you can do, unfortunately.
Resolved…settled or found a solution to a problem, dispute, or contentious matter…ie the resolved button shouldn’t exist if the event isn’t resolved and it still hasn’t been.
I would have even clicked answered if that option exists. I will never click resolved if you haven’t resolved the problem.
It was settled. The GM cannot give you the item, then told you to file a bug report. Thus: resolved on their end, as there is nothing further they can do but point you to the correct space to get the attention for the bug.
No it wasn’t…but you people will say whatever to defend blizzard.
Nowhere did I defend Blizzard. I gave you information on how the ticket system works. Your ticket was settled by telling you the proper avenue to take.
You can stomp your feet all you like, but keeping that bug report thread going in the correct forum is the only way to hope the devs will fix the poo show.
I work in customer service at a call center and not once can we ever tell a customer their issue is resolved if they still have the issues with their phones. Just because I can’t fix the issue and direct them on how to get it fixed, I have to flag the account as still having the issue even if it hurts my stats for not being able to fix it. Not once can I close the tickets or calls because I alone deem it fixed. Blizzard has god awful customer service, and I will not act like words don’t matter like…resolved
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I’ve worked in CS for decades. Including for Apple, for online companies and in stores.
Every system is different. The ticjet was resolved for this system because it’s a GM system. The bug report is ongoing.
Either submit the problem in the correct space or don’t and watch it fall off into oblivion while argue semantics here for useless reasons. Your choice. But that’s all there is to it: Blizz broke something that GMs do not have the power to work around and y’all need to be making it prevalent in the correct space on the Bug Reports forum.
Use the correct path or don’t. I gave you the information and tools. There’s nothing more to be said.
I mean part of the issue is that players affected are submitting the problem in the correct spaces, but it’s being ignored
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Ignoring problems until they go away is my entire life’s mantra.