Today, the plunderstorm section of the forums were removed. With it was a several hundred message post about the heroic loot reward for gaining 5000 plunder, and the hundreds of people who reaponded because they did not recieve the loot. Last week a post was made stating that a hotfix was going live tuesday to provide players with an item that would allow them to purchase the item they did not receive, and several hundred posts following it that players also did not recieve the currency. These players issues fell on deaf ears.
There was 0 reaponse to the players issues in that post. While the moderator who made it may not have been responsible for the in-game implementation, the lack of any reaponse or acknowledgement of the issues was disrespecful to players everywhere. In game, all players could do is submit a bug report, and anyone who submitted multiple tickets about an ongoing issue was threatened with action against their account.
While it may not seem like an issue to some, the pretense of a reward to encourage players to engage in content that they normally wouldnt, and then both botching the implementation of the reward and virtually ignoring all the issues in obtaining it is a huge low point for the company. This is not something that should be swept under the rug, for once they learn they can make false promises and just ignore complaints, how far will they take it?
I ask anyone who reads this, and anyone who was denied their rewards they were promised, to keep fighting for what you are owed.
I base it on the pattern of people doing this to restraunts and other stores.daily. additionally no one i know had this issue and i know a good chunk of wow peeps
I thought they were adding an option so people can get it from the guy in Dornogol you bring the coins to? So people who weren’t mailed the reward could still get it? I’m not clear on how it works but I thought they added a fix to that guy. I got mine in the mail on one of my 80s so idk
Sounds more like wishful thinking to me. You say people were asking in restaurants to get something they were told to expect, but were unreasonable to think they would be getting?
I didn’t get mine. I’m not particularly fussed about it, personally, but it would be weirder if I were to be the only person that did not get this thing.
… you submit a bug report and/or open a ticket. You do that once and you don’t spam multiple tickets. It won’t help you, but it clogs up the ticket queue which makes it more difficult for GMs to help people.
From what you have said here there seems to have been an issue with something and players were purposefully clogging up the ticket system… And then whine about how they were being informed that sabotaging (which submitting multiple tickets as opposed to just the one (or two in rare cases) is) the ticket system could lead to action against their accounts.
I have no idea what you are talking about, but the solution is to report the issue, inform a GM if it is applicable, and then be patient and only re-open a ticket (“A” ticket, not multiple tickets) if additional measures are necessary. But to accept that CS and GM doesn’t have the power to do a lot of things unless it is within their job description.
The warning posted was from me. I got the warning for refusing to click mark as resolved. I never opened a 2nd ticket just kept clicking i still have this issue. GMs can also generate loot despite them saying they can’t. They have done this for me before when I was farming the chess event in the original Karazan. They generated the hunter belt I was grinding for while the loot chest was bugged for years and wouldn’t open or mail the missing loot.
Reopening the same ticket when it has been resolved (as far as it can be) is the same thing as making a new ticket. So yes, you were opening up new tickets in that case.
GMs ability to generate new items has always been dubious. In the past, when we have confirmed reports of GMs doing it, we can also say that with a near 100% certainty that they weren’t supposed to be doing that. But did so anyway because it was a quick way to resolve an issue when GMs thought players were acting in good faith.
With time, more experience, and now with a massive player base - that has 100% changed (if it wasn’t the case before that is). Because A LOT of people who open tickets don’t act in good faith and make stuff up (whether intentionally, unintentionally, or because miscommunication is a real thing that can happen). So regardless of whether a GM has given you an item in the past (which I doubt, since your example of a GM giving you an item just because it wouldn’t drop for you, bugged or not isn’t what they are there for), that’s irrelevant.
GMs aren’t supposed to give you stuff like that even if they could, which they cannot do in most cases. It is only in exceedingly rare exceptions that they address individual bugs.
Then there needs to be a 3rd option on the ticket…Resolved…I still have this issue…and the new. I still have this issue but Blizzard won’t resolve it. Forcing a player to mark resolved when it most definitely isn’t resolved isn’t good customer support.
You are free to doubt, but you’d be wrong. It was the only way to complete the hunter demon stalker set. The response was along the lines of…we looked into the twisting nether and see that this loot should have dropped for you and congrats the belt is in the items that should have dropped. The items have been mailed to you. I hope you enjoy and reach out if further assistance is needed.