i once had to post in the Technical Support forums because when i tried to open a ticket about a major glitch it sent me into an endless circle. they wouldn’t address the ticket issue but they did finally help me with the original glitch
the time before that it took three tickets and over a month for someone to spend less than a minute to figure out why one of my toons kept getting booted every time i logged on
pretty much everything has been going downhill with blizz as far as i can tell