Only for the GM to close it and give me a copy/paste response.
Absolutely unreal. If I were to do this at my job, I would get fired.
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If I may ask - what was your issue? If it wasnât a billing or something on the account only a GM can do, youâll find people are happy to try and help.
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Sorry to hear that, Sephrinx. I agree, and i have also been waiting 2+ weeks.
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You got an answer yesterday. While you can keep your ticket in of course, it very likely is not getting overturned. You did get communications about via email, so your assertion that you got nothing, was also untrue.
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That was anything but a cut and paste, Sephrinx - that was a very detailed answer.
Technical issues of that nature - we can only provide so much guidance on. There are simply too many parameters and possible hardware issues involved.
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In times of high ticket queues, they will pull batches of tickets from certain categories and give a response with some self-help options. Many tickets are solved this way, because that is the answer. Quest help, achievement credit, etc. are not things a GM can help with.
If it didnât help you, then you are told to re-open the ticket.
In what way?
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I see you have two tickets open - Iâm afraid we cannot help with either one, Excaliburr.
The AH is an open market. Anyone can list anything - for anything they like.
Itâs up to you to make a decision to buy it or not.
I understand you are new, and you feel this was just a mistake - but thatâs not something we can do. We cannot - and will not - step into an AH sale.
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I think youâre reading something that is not correct. This is the reply I got.
Tyuelaare
Heya!Sorry to hear youâre still having trouble.
If the issue persists, and youâve already tried checking fansites to confirm how itâs supposed to work, please do report the issue as a bug.
The GM team arenât involved with bug investigations, so if you ever need to report a bug, please make sure to use the bug report feature so that itâs reported to the correct team:
https://battle.net/support/article/000015043No one likes running in to bugs, so thank you for taking the time to report this properly.
Thanks, and best of luck!
That is not the email I see on this account from 10/19 - Sephrinx. Thatâs the last ticket I see open on the account you are posting with, and the last response.
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Thatâs fine, just letting you know that isnât the one I am referring too.
Iâm sorry - Iâd need to be able to find the account to have a look.
Is there a particular ticket number involved?
US86414683 is the ticket number.
The current status is closed.
EDIT: The person who replied to my ticket involved Diablo 2 is wonderful and were able to solve me issue - I forgot to close that one.
Ok, now that we are talking about the same ticket 
Iâm not finding anything in particular on that one being bugged Sephrinx. Doesnât mean it couldnât be - but it may not have made our reports yet.
GMs canât âfixâ bugs - thatâs why you were asked to report it in the bug forum. You can also report bugs ingame.
They also canât give game hints - why anything quest related, you are also usually directed to other resources for more information.
Since you mentioned a portal specifically being absent this could also be a phasing issue.
If you have any uncompleted quests in that area, Iâd finish them. That may also include some chains you may have picked up and abandoned before finishing. Phasing issues can be a little tricky.
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Iâm sorry you seem to feel that way - with a Blue talking right here in this thread and so many others to try and help folks. There is also the player base, many of us who hang around here and are equally happy to help.
Iâm not sure what youâre basing your theories on here? The supposed eight years or any of it. They had to take out the phone line because people were misusing it and the people whose issues could be solved via that line could rarely get through due to the misuse. Tickets are answered 24/7. Live chat is normally available but due to the current anomaly of the wait times, theyâve had to redistribute folks to try and get the ticket queue whittled down.
Was it fun having a GM contact you in game? Of course it was. But those interactions made response times slower. While people dislike having no direct interactions like that, normally, things moves so much faster with things streamlined. Yes, it can be irritating when someone wants to create a ticket and the system makes it difficult in the cases where a ticket is unnecessary. There are some things that cannot be solved by tickets. GMs donât resolve bugs, Devs do. But Devs donât answer tickets. GMs cannot generally just give quest/achievement credit or game hints and the like - there are plenty of resources out there for anyone who takes the time to try and resolve something on their own. Players think that GMs can act without impunity and can handwave anything because of that very outdated concept of âthe customer is always right!!!â, but while they do try and do whatever they can to help, for the most part, they are bound by the limitations set by The Powers That Be.
So if youâd like to offer up anything to back what youâre suggesting, letâs do this in a thread of your own, so as to not hijack someone elseâs thread. And no, the reddit rabble and streamer links are not valid. Letâs see some legitimate articles and such.
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hey uh, since we got some blueposts, my problem is super easy to solve. but ive got a 23 day que left and Ill end up loosing some heirloom gear on wrath classic. just open my ticket click some buttons and restore my toon, BAM happy customer. ill even buy dragonflight if itll nock a few weeks off my wait time
US87684773 theres me number.
The blues here isnât able to help, more so as theyâre not GMs and donât handle tickets. Youâd need to wait on your ticket.
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csnt blame me for trying, lol.
Hey thanks. The portal was magically there a few days ago. Seems that the bug was fixed.
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