I waited 3 days for a GM to not read my ticket

Reread his quote. Specifically the word AND, and the part after.

He is requesting a GM do all of this. It simply cannot be done.

As to your second question I would put all my gold on it is a PvP server. You can only have horse or alliance. Not both. Once he deletes his Horde he will have no toons on the locked server. No toon on a locked server means he cannot create an Alliance toon on that locked server

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