Allowing ticket spam for anything and everything would not be in the best interest of the players. It would clog the ticket system with things the GMs can’t help with, delaying help for those in line with issues they can assist on. Further, we pay for access to the servers when not in Maint, nothing more, nothing less.
Part of the frustration may come from not understanding what GM’s/ Support can and can’t do. Some of it they don’t have the tools for, and other things are policy.
You can learn a lot more here in this article which might help you understand why a ticket may not be possible for something. It will also allow you to avoid wasting your own time with things that won’t get you assistance.