I can’t get anyone on live chat, put in a ticket and the automated robot system replied in place of the GM. So in full everything that I detailed clearly to each issue I have culminates with receiving a call from someone in corporate management or the PR team. I looked everywhere to try and find the most appropriate place to make this post, but for my existing issues needing an extremely serious and important call back there is no option in the forums or in game tickets system to select a phone call back. I’ve been an avid, die hard, faithful, and Vanilla OG player since Vanilla launch and I’ve never ran into any issues ever except for the ones that happened recently. Being a 19 year almost 20 year customer I feel that one phone call would suffice given the context. I’m not trying to nag or complain because I love you all and always will, but having issues come my way without any context or explanation is something I think that most players would want answers to as well. I’d be happy to give you my number to call me. Whichever staff member reads this first I appreciate you taking the time to read this and respond. If this needs to be put in a different forum then I can definitely do that. Thank you so much, Loktar Ogar! For Lady Sylvanas Windrunner, the Banshee Queen!
Edit: Typed this on my iPad and the text box is a little wobbly when I was typing and some parts of the box were cut off so I had a few typos and the like. Everything now is the correct grammar and such on my post. Also, it’s been about 2 1/2 weeks when I first put in a ticket for help, then I tweeted at the options I had on there, then with no response on those I called the corporate number but it doesn’t work and I thought since you all were a public company (I think, if I’m wrong correct me please) you’d have that line open for vendors, customers with serious issues like mine, but with no replies on those aforementioned attempts the only other thing I could find was the PR email which I emailed, also no reply. I totally forgot about the forums being available so I’m trying here. Ugh, this formatting thing is bugging out, I need to re edit this for typos.
Edit 2: I’ve worked in every field of business from hard manual labor to high end suit and tie types of jobs and I’m fairly confident that all companies have a number to call them and if not at least a phone to call customers on. Some matters like mine is not something that can be conveyed and understood 100% without talking on the phone with me. I’m sorry I have extremely bad OCD and issues like the ones I’m having stress me out to the max and I’m sorry this is long, but I just want to convey how serious this is. I hope if other customers out there like me that may be in a similar situation like mine would be wanting a phone call resolution too. I have 100% confidence in everyone at Blizzard and I commend you on the job you’ve done all these years and continue to do and I know with time you can help me, if it takes a while I don’t mind waiting at all, but I would like a some point to be called.
If anyone not with a blue tag Blizzard staff member tag wants to put any helpful information and what not feel free to, I appreciate the sentiment, but this isn’t something any of you can actual resolve for me so replying is just encouraging feedback you’d say. Thank you for reading and replying if you do.
So prefacing everything else, I’m sorry you’re having issues, wherever it is that they’re happening. You’ve said a lot in your post with very little details as to what the issues are so we can make sure they’re addressed as best they can be.
One big glaring thing - while it’s great you’ve been a customer with Blizzard for so very long, and that you’re so very passionate about the game - what you’re asking for just doesn’t happen, I’m afraid. Just going off what I’m seeing here, you’re likely pointing towards wanting to speak to a Dev, as they’re the ones who create the game and makes the decisions and fixes bugs and the like. To speak to a Dev, you’re not going to get a phone call or a chat with anyone like you’re wanting. You can post in the appropriate forum, where they collect the data, but they’re not going to respond to you. Everything to reach a Dev is one-way communication.
The only other option where you might (and I emphasize again might get a response), is to lay out your issues and tweet @WarcraftDevs on Twitter.
Submitting tickets won’t do anything, because only GMs handle tickets. They have no say in how things are run, they don’t fix bugs nor do they make decisions. If your issue is bugs affecting your gameplay, only Devs fix bugs. Devs don’t communicate with players outside of posting random Dev blogs or what activity takes place on their Twitter account.
If you would like to share with us the issues you’re having, we can point you into the best places to post these issues, but there isnt’ any department that will reach out to you to have a one on one discussion about anything. That goes for a veteran player or someone who joined up last week. There isn’t any special treatment for those of us who have been around for many, many years.
I definitely appreciate your post, but I’m looking to speak with a staff member at Blizzard. I’m not listing my issues for the sake of using discretion.
Well, unfortunately for you Customer Support is not Customer Service. This forum is a forum for players to assist other players. It is not a contact point for the staff. While we have some pretty nifty SFAs who hang out here to offer advice, insight and moderation - they are not Devs nor are they GMs. And you’re not guaranteed a response or recognition from them.
So if you would prefer to not elaborate, that is your choice of course. But you’re not going to get what you’re seeking to have. Especially by posting here, because due to the format of this forum, it is literally the only one on this entire site that no staff comes to - with the exception of our SFAs. And they do not relay feedback or suggestions or anything of the sort. There are proper channels for all of that, which we are all happy to help make sure you find, should you like that assistance.
If you have a billing or tech issue, then pop in a ticket and keep it simple, all the long-winded story telling muddies the water. Simply state the issue and they take it from there.
If your putting in an appeal, you need to do so via the appeals process.
But just remember being told no is not bad customer service.
Anything else, bugs, add on issues, personal issues, bots, complaints about the design or features, dont belong in a ticket and either belong in general or via the feedback channels. But dont expect a response, its not needed. End of the day this is Blizzards game and they will make those game decisions as they see fit. Just because youve been playing for 20 years doesnt make you any more or less important than someone who started yesterday.
This link should be general Account Problems - Not Listed Here.
But that is for account issues and anything else sent there would likely slow down the ticket as it would move categories.
If you have a gameplay related issue it would be better to check WoWhead, google, your fellow players. GMs can’t give any sort of game hint at all and quite a lot of things that players might not think would be do indees fall under game hints.
make sure you have a ticket number. If you don’t, the original ticket wasn’t submitted properly.
you can make a post describing your issue, save it, then edit is to delete the parts you don’t want to expose as general information. Blizzard will be able to see what has been deleted but the rest of us won’t. your exposure of this info would only be a couple of seconds.
I do see your tickets - and the GM responses you should have received from them are accurate.
I won’t go further into this since you apparently are sensitive about it, but this is a very simple thing - you aren’t in trouble, nor would I let it worry you.