I have Appealed an account Ban but havent gotten a reason as to what part of the code of conduct was violated

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I have appealed my account ban twice already and would just like some explanation as to what part of the Code oif conduct was violated. i’ve had it read to me twice and haven’t heard anything in there that i have violated, I am somewhat visually impaired, (Legally Blind) so i sometimes get help reading things on the screen. I have had the account since wow started and really find the account ban to be a harsh penalty for something im not even aware of what i’ve done to get the ban. Any less penalty would be appreciated if it was even a real violation that happened. If it was a real violation please let me know what the violation was so i can make sure i doint do it again on a new account.

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What did the email state.

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Your World of Warcraft account has been permanently closed due to a direct violation of the Code of Conduct.

We take these types of offenses very seriously and have investigated this situation in detail before reaching a decision. In this case, we consider that the evidence collected directly from the account and its activity is correct, and therefore the action will not be overturned.

We are unable to provide further details about the closure beyond what has already been sent via email (check spam and trash).
This action is in compliance with the World of Warcraft Policies, which were acknowledged and accepted by all players prior to playing World of Warcraft. These policies and conditions allow us to maintain a safe and fun gaming environment for all players. You can check the Code of Conduct and Blizzard End User License Agreement, linked below, for more information.

I checked all email folders including spam and trash, no other information was emailed to me.

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You wont get more information they never will.

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Makes me feel like i was arrested but the police wouldn’t tell me what for just put me in the electric chair with no explanation

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You’re welcome to put in an appeal until they tell you they won’t respond further. Mind you an appeal is just another set of eyes looking at your case. Hope you’re outcome is positively resolved.

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