Dear GM
my other acc was hack 3 days a go and i open ticket not long from that.
My ticket id is Issue ID: #103605979
The problem is till now no response from GM
What I want to ask is how long do I have to wait for a response from GM regarding my account
As for losing items or gold, is there a chance of getting it back?
I hope a GM sees this post and is kind enough to review my ticket and be kind enough to help
Thank You
There are no GMs here.
If you want, edit your thread and move this to the Customer Support forum, but there are no GMs there either. You must wait on your ticket.
Change your name to “Hurte” they will urgently nitpick everything you say and do.
How long do I usually have to wait for an answer? Is there anyone here who has experienced something like me?
Ty
Move your thread to the Customer Support forum. Edit your first post and there is a dropdown where you can find the Customer Support forum listed to move it there.
Kk thank you i will do that
They can resolve a legitimate case of hacking, but they rarely, if ever, return your lost items / gold.
I’ve been hacked/had my account compromised in the past.
yes the GM’s were able to restore my account and my stuff. it did take a few days.
Sadly this sort of thing takes time. They’ll be able to fix it up for you, but unfortunately any gold or items your character(s) had may be lost.
There’s no way to speed up the queue times. Sadly GMs don’t read any of the forums, and the good folks in the Customer Service forums aren’t GMs themselves, although they can see tickets.
You can try posting there and see if a Customer Service Rep can give you updates.
I got a response almost immediately when I ticketed about the Zekvir quest not completing after I did ??. Didn’t really seem like a LLM response, either.
Sadly, apparently, the Zekvir quest has to be done on ? mode, and ?? doesn’t grant completion. Typical Blizzard…
Open a post that calls out customer service for sucking. You will get 3 blue responses in an hour. Add anything to do with the naming policy and you will get even greater attention. You will have a green post, then a followup by their blue alter ego.
It’s GD not Support so your chances of a GM seeing are even lower.
Move your thread to Support you might have better luck than GD.
Might be a good start to post on CS forums. WoW GMs…some of them play the game. but none of those who do can perform as a GM here. CS forums might be able to help you out a little bit. No one here can. Even if by chance there is an actual WoW GM here reading or posting on one of their WoW toons, they can do nothing at all here to help you with your issue.
GMs work tickets, not the forums. Your odds of getting a GM response anywhere on the forums are zero.
I’m well aware of that . I wasn’t the one here asking that, I was making a comment.
I know what a GM does , you took my snark way to seriously.
No you will not get gold back.
Its their policy. I was successful at getting gold returned once and it was because I went to the top for justice. Cant do that now.
Look at the estimated time. Depends on category can take 1-2 days.
Wrong Forum for this. You will be waiting a very long time. This is a Customer Service problem not a general discussion about wow.
I remember when an hour on the phone would have resolved this…
Sadly they got rid of phone support. And they made opening a ticket very unfriendly. And with copy paste generic template responses. CS has gotten very very bad in quality. If I was to give Current Customer Service a Amazon rating It would be 1/8th of a star out of 5 stars.
Sadly the OP just have to wait it out on Ticket time. Though may get a template response that might feel impersonal or cold. May have to open multiple tickets till they tell to stop.
There is no promise that OP will even get account back let alone lost items. I have no faith in the customer service department at this moment. OP may have to start all the way over from scratch.