There are a few things these extended maintenance fiascos have taught me.
Blizzard dont give a crap.
Green MVP posters on this forum are basically shills for the company. Can we get a new MVP type that promotes and advocates for us end users. I guess I figured MVPs would be sorta like ombudsman but the way they behave on the forums are more like enforcers, which is a really pathetic way to spend your time, if you ask me.
It says a lot when you can take a post agreeing that something is wrong and in need of attention and respond to it as though itâs arguing against you. That post you replied to agrees with you. Why are you responding like theyâre saying otherwise?
A similarly frustrating experience was believing I get my conquest weapon next week, three weeks straight. Upping the conquest required, then changing it to an achievement that was bugged and didnât reward the weapon at the level it was supposed to⌠things like this make me want to quit wow.
If I had to guess, either the engineers who do know whatâs going on at the technical level arenât being upfront about the work that needs to be done when they have their internal meetings, or theyâre being pressured by their bosses to report shorter maintenance times, or some combination/variation of the above for whatever reason. Maybe the guy who stood up in the weekly meeting and suggested reporting an 8-hour maintenance window this week got shot down for whatever reason. It canât be that the same thing happens week after week after week and the maintenance team remains oblivious to the fact that there is a systemtic issue which needs addressing.
I 100% agree, just be honest. Maintenance is needed and I want continued maintenance to improve the game. You constantly get backlash for âextendedâ maintenance announcements, so just start with the longer time. It would would be better received if you ended maintenance early or on time, rather than just extending it literally every time at this point. I know this sounds ridiculous but some people actually make plans to be online at certain times so being able to accurately account for time management would be nice.
I have seen video games block out longer than normal of what it takes and when they are done early they look like heroes, compared to what happens here where when they take longer than advertised they âlookâ like incompetent villains. Iâm not saying they are, but optics matter.
Hereâs an example of how this problem gets solved at a real company, and these are easy to find because every single service-based company of any size does this, except Blizzard.
Impact update: An update on this issue has been posted as follows -
A subset of Adobe Target customers hosted in the EMEA region may be encountering slower-than-expected response times when using the content delivery service. We are actively investigating this issue now and will post updates as soon as they become available."
I would think this means that Blizzard has the means to upgrade parts of their software live. Which is a great thing. I wish they could do this with all their code base. That would mean no maintenance windows for game updates. Only for cluster software/hardware updates.
I see you lack comprehension skills. At no time did I complain about maintenance in this discussion. I recommended a more accurate maintenance announcement, that is all. Seriously, grow up shill.
In a warehouse sized office, littered with desks, but little light, the clatter of one manâs keys can be heard. Tom, the only Blizzard Maintenance Worker in his department of 500 desks slaves away at the code in front of him.
âTOM!â A burly looking man in a Tim Hortonâs shirt hobbles out from the darkness. Itâs Rick, the department head who also manâs the Canadian Coffee shop located inside the branch. âIâm getting slammed out here Tom, itâs lunch rush! I need you to man the donut station!â Rick let out a huff and wiped some sweat from his brow, noticing Tom was still focused on his monitor. âIs that⌠Code? I havenât seen that since we liquidated the test department to open an Ikea.â
Just then, a wide smile appeared on Tomâs face. He grinned at his screen with a sense of accomplishment, slowly mousing over to submit his work in a dramatic fashion. âI did it, Rick. Watch this.â With the click of his mouse, Tomâs screen flashed in a series of updates and colors, finally producing a crisp log in screen with an expected extension of two hours. âLetâs go sell that Canadian Coffee shop product, Rick. We can deal with this maintenance later. Together.â