High latency - centurylink! Mainthread

Ardrina-thrall · October 23, 2019, 1:05am

Raid time again and yet another spike in latency for another week. Started when I logged in 3 mins ago.

Xens-heartseeker · October 23, 2019, 1:08am

Man, this is almost unplayable for WPVP…

WinMTR Statistics

WinMTR statistics

Host	%	Sent	Recv	Best	Avrg	Wrst	Last
modem.Home	0	196	196	0	0	3	0
phn4-dsl-gw03.phn4.qwest.net	0	196	196	14	20	78	18
phn4-agw1.inet.qwest.net	0	196	196	15	22	93	18
209.181.128.2	2	185	182	15	60	934	18
No response from host	100	39	0	0	0	0	0
BLIZZARD-EN.ear3.LosAngeles1.Level3.net	0	196	196	25	33	183	25
ae1-br01-eqla1.as57976.net	2	188	186	213	259	477	240
et-0-0-2-br01-swlv10.as57976.net	2	188	186	205	252	310	246
137.221.65.133	0	196	196	222	273	1103	251
be1-pe2-eqch2.as57976.net	0	196	196	226	251	296	250
24.105.62.129	0	196	196	227	251	297	251

and a few minutes later, it gets worse…

WinMTR Statistics

WinMTR statistics

Host	%	Sent	Recv	Best	Avrg	Wrst	Last
modem.Home	0	423	423	0	0	5	2
phn4-dsl-gw03.phn4.qwest.net	0	423	423	14	19	78	15
phn4-agw1.inet.qwest.net	0	423	423	14	21	93	31
209.181.128.2	5	352	335	15	49	934	19
No response from host	100	84	0	0	0	0	0
BLIZZARD-EN.ear3.LosAngeles1.Level3.net	0	423	423	25	32	183	31
ae1-br01-eqla1.as57976.net	1	415	413	200	256	724	369
et-0-0-2-br01-swlv10.as57976.net	1	415	413	198	246	315	239
137.221.65.133	1	417	416	203	285	2251	247
be1-pe2-eqch2.as57976.net	0	423	423	201	245	296	261
24.105.62.129	0	423	423	200	246	297	258

Threvik-deathwing · October 23, 2019, 1:11am

Same deal again, only change was a dip for about 15-20 minutes at about 7:45. Bad hop did change to the Hop after Level3 with the change from Chicago to LA

| WinMTR statistics |

|------------------------------------------------|------|------|------|------|------|------|

| Local - 0 | 3061 | 3061 | 0 | 0 | 9 | 0 |

| rb4-bras.wnvl.centurytel .net - 1 | 3023 | 3013 | 1 | 8 | 215 | 4 |

| clma-agw1.inet.qwest .net - 1 | 3027 | 3018 | 2 | 10 | 178 | 9 |

| dvr3-brdr-01.inet.qwest .net - 1 | 3023 | 3013 | 15 | 24 | 227 | 19 |

| No response from host - 100 | 612 | 0 | 0 | 0 | 0 | 0 |

| BLIZZARD-EN.ear3.LosAngeles1.Level3 .net - 1 | 3031 | 3023 | 45 | 56 | 329 | 51 |

| ae1-br01-eqla1.as57976 .net - 1 | 2949 | 2921 | 90 | 237 | 1529 | 226 |

| et-0-0-2-br01-swlv10.as57976 .net - 2 | 2928 | 2894 | 88 | 230 | 1180 | 233 |

| 137.221.65.133 - 1 | 2979 | 2960 | 89 | 250 | 2498 | 241 |

| be1-pe2-eqch2.as57976 .net - 2 | 2939 | 2908 | 88 | 225 | 464 | 227 |

| 24.105.62.129 - 2 | 2919 | 2883 | 89 | 227 | 529 | 232 |

Arittamordio-stormrage · October 23, 2019, 1:11am

Same issue still occurring but it appears the route was slightly changed

5 21 ms 21 ms 21 ms 63-235-41-90.dia.static.qwest. net
6 * * * Request timed out.
7 50 ms 50 ms 50 ms BLIZZARD-EN.ear3.LosAngeles1.Level3. net [4.71.135.106]
8 271 ms 301 ms 234 ms ae1-br01-eqla1.as57976. net [137.221.68.33]
9 236 ms 237 ms 239 ms et-0-0-2-br01-swlv10.as57976. net [137.221.65.69]
10 233 ms 233 ms 248 ms 137.221.65.133
11 237 ms 219 ms 215 ms be1-pe2-eqch2.as57976. net [137.221.69.69]
12 220 ms 231 ms 224 ms chi-eqch2-ia-bons-04.as57976. net [137.221.66.15]
13 224 ms 229 ms 237 ms 24.105.62.129

Jayvzy-emerald-dream · October 23, 2019, 1:12am

Was doing fine earlier, but started going up like an hour ago.

|------------------------------------------------------------------------------------------|

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                         PK5001Z.PK5001Z -    0 |  228 |  228 |    1 |   14 |   97 |    7 |

|            stpl-dsl-gw12.stpl.qwest.net -    1 |  224 |  223 |   19 |   38 |  112 |   69 |

|                stpl-agw1.inet.qwest.net -    1 |  224 |  223 |   19 |   42 |  101 |   52 |

|             216-160-19-2.mpls.qwest.net -    1 |  224 |  223 |   20 |   39 |  114 |   50 |

|                   No response from host -  100 |   46 |    0 |    0 |    0 |    0 |    0 |

| BLIZZARD-EN.ear3.LosAngeles1.Level3.net -    0 |  228 |  228 |   68 |   94 |  273 |   94 |

|              ae1-br01-eqla1.as57976.net -    0 |  228 |  228 |  215 |  274 |  461 |  295 |

|        et-0-0-2-br01-swlv10.as57976.net -    1 |  220 |  218 |  216 |  265 |  343 |  310 |

|                          137.221.65.133 -    1 |  224 |  223 |  214 |  288 | 1092 |  270 |

|               be1-pe1-eqch2.as57976.net -    0 |  228 |  228 |  212 |  268 |  377 |  277 |

|        chi-eqch2-ia-bons-02.as57976.net -    1 |  224 |  223 |  221 |  268 |  334 |  323 |

|                           24.105.62.129 -    1 |  221 |  219 |  219 |  270 |  352 |  266 |

|________________________________________________|______|______|______|______|______|______|

   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Bins-bleeding-hollow · October 23, 2019, 1:25am

I waited until tonight to post this as I wanted to be sure it would improve or remedy the latency. Also wanted a baseline with the new network changes (Rerouting through LA vice Chicago):

TLDR: Enabling and using IPv6 improves latency.

My Latencies:
Normal: 13ms
Evening (IPv4): 220ms
Evening (IPv6): 60ms

This is a 4 step process, every step must be complete before you will see results. If any step is not performed you will continue to connect using IPv4 and not see any change. Remove spaces in below referenced URLS.

NOTE: If you are not comfortable making these changes please contact CenturyLink support. I’m not responsible for you breaking your internet connection.

Enable IPv6 on your CenturyLink router:

URL: https:// www.centurylink .com/home/help/internet/modems-and-routers/zyxel-c3000z/enable-ipv6.html

Note: By default IPv6 is Disabled on your router however, CenturyLink’s network does support IPv6 in some but not all areas. If you have a different model modem, please search for the appropriate steps to enable IPv6 on your specific model.
Note: Your router will reboot after changes are made and you will loose internet connectivity briefly.
Enable IPv6 on your Gaming Machine’s Network Configuration:

MAC: https:// support.apple .com/guide/mac-help/use-ipv6-on-mac-mchlp2499/mac
Windows: https:// support.microsoft .com/en-us/help/929852/guidance-for-configuring-ipv6-in-windows-for-advanced-users

Note: I used “Configure IPv6” set to “Automatically” on my iMac.
Turn Off and Turn On your Gaming Machine’s Network Interface:

Note: This will allow the Network Interface Card (NIC) to reset and grab an IPv6 address. If you dont know how to do this step in Settings you may simply reboot your Gaming Machine.
Test to ensure your Router and Gaming Machine are configured correctly for IPv6:

URL: https:// ipv6-test .com/

Note: You should see an IPv4 & IPv6 address listed and a green “Supported” box. If no IPv6 address is shown, either an above step was not performed or your CenturyLink Modem or CenturyLink Service Area do not support IPv6.
Enable IPV6 on WoW Network Settings:

In the WoW client goto: System >> Network >> Enable IPv6 when available.

Hope this helps until the underlying issue is resolved. Cheers!

Caterpepi · October 23, 2019, 1:28am

Thank you, everyone, for the new tests! Our network team is continuing to monitor reports and this has been relayed!

Thank you for your patience on this. It’s a frustrating situation, especially for those with raids tonight. Hopefully, we’ll have more information to share soon. In the mean time, while it’s not supported, a VPN or hotspot should workaround the issue if this may be an alternative available.

[Edit] Thanks for sharing this, Bins! Anyone else tried this and having success with this?

Xens-heartseeker · October 23, 2019, 1:54am

The longer i have been on the worse it gets

WinMTR Statistics

WinMTR statistics

Host	%	Sent	Recv	Best	Avrg	Wrst	Last
modem.Home	0	2914	2914	0	0	6	0
phn4-dsl-gw03.phn4.qwest.net	1	2910	2909	14	18	93	15
phn4-agw1.inet.qwest.net	0	2914	2914	14	22	101	34
209.181.128.2	15	1842	1573	15	45	934	16
No response from host	100	583	0	0	0	0	0
BLIZZARD-EN.ear3.LosAngeles1.Level3.net	0	2914	2914	24	31	308	27
ae1-br01-eqla1.as57976.net	1	2836	2816	189	267	1332	259
et-0-0-2-br01-swlv10.as57976.net	1	2811	2787	198	266	4598	250
137.221.65.133	1	2784	2759	203	312	4748	250
be1-pe2-eqch2.as57976.net	1	2840	2821	194	253	296	263
24.105.62.129	1	2845	2827	200	254	297	252

Shdwphnx-illidan · October 23, 2019, 1:55am

I’m a CenturyLink customer and have been having the exact same problem. When I connect to a vpn, my latency is fine, but otherwise im sitting at 400 ms

Beardô-bloodhoof · October 23, 2019, 1:57am

Just did this, can confirm it helps. Went from 800ms to 53ms.

TY

Bins-bleeding-hollow · October 23, 2019, 2:00am

Very nice improvement there, glad its helping!

Famished-korgath · October 23, 2019, 2:18am

I also just switched to ipv6 and it 100% fixed the issue. Went from 275ms to 61ms

Auro-kromcrush · October 23, 2019, 2:55am

WinMTR Statistics

WinMTR statistics

Host	%	Sent	Recv	Best	Avrg	Wrst	Last
192.168.0.1	0	6265	6265	0	0	22	0
184-96-48-254.hlrn.qwest.net	0	6265	6265	1	6	100	12
63-225-124-105.hlrn.qwest.net	0	6265	6265	1	5	61	4
dvr3-brdr-01.inet.qwest.net	1	6261	6260	1	5	69	18
63-235-41-90.dia.static.qwest.net	1	6259	6258	2	5	3435	4
No response from host	100	1255	0	0	0	0	0
BLIZZARD-EN.ear3.LosAngeles1.Level3.net	0	6265	6265	30	36	336	34
ae1-br01-eqla1.as57976.net	1	6188	6168	50	240	1342	68
et-0-0-2-br01-swlv10.as57976.net	1	6149	6122	50	238	3072	74
137.221.65.133	1	6125	6100	50	269	4739	88
be1-pe1-eqch2.as57976.net	1	6191	6172	50	229	277	74
24.105.62.129	1	6181	6159	51	230	277	72

The issue was just as bad as ever tonight, however normally during the non spike times I average 25ms, today I was at 50ms the entire day. I spiked up to 400ms during MC tonight.

Pulsé-aerie-peak · October 23, 2019, 6:05pm

Yea I went ahead any got a vpn Network seems like there Is not E.T.A. on this issue any time soon, this has been on going for the last 3 Ish weeks happens every time during raid hrs It goes up for an Hr and half then goes back down after raid and returns to normal extremely frustrating been just trying to fight through It and deal with It but can not take It anymore so went with the vpn network for now.

Kaldraydis-1147 · October 23, 2019, 10:17pm

Hey all,

I’m seeing some pretty good improvements on our internal reporting. How are things looking for y’all?

Let us know. Thanks!

Jâre-area-52 · October 23, 2019, 10:21pm

Honestly haven’t checked, I had to buy a VPN to actually raid and I’m having issues with that sometimes with lag aswell.

Grehndel-area-52 · October 23, 2019, 10:27pm

Just logged in and its already bad, which is new. Latency was up while at the Great Seal, which it normally was only an issue with latency in raid at night for me after 7est. Not looking like I will be able to do mythic progression with my team AGAIN tonight. 143ms home and 287ms world. Normal is 65-70 home and 55-72ms world. Multiple bnet updates but none for the better. I was shocked latency was so high already today which is why I stopped by the forum.

Bins-bleeding-hollow · October 23, 2019, 10:32pm

Recommend trying the steps I posted yesterday enabling IPv6. Many people who have done the changes have seen dramatic results.

Grehndel-area-52 · October 23, 2019, 10:37pm

Running a winMTR right now and it is dropping at the LA peering node.

Jâre-area-52 · October 23, 2019, 10:39pm

will that mess with others who use the internet in my house?