High Latency - Centurylink ISP - Main Thread 2/11/2020

This is the first night of this happening again. However there is a huge lag spike going on and from all my friend who Century link they seem to be having the same issues again.

Hopefully just a one time thing and not 3 more months of the issue again.

2 Likes

Nice the latency is back… woohoo

2 Likes

It’s back for me as well

2 Likes

I have been having all sorts of latency spikes with centurylink as of late.

2 Likes

This is getting old, i dont even have Century link and get the same crap, my route goes through them however

3 Likes

Welp century link shenanigans are back…I have worse ms now than when this was happening to me a couple months back. 880ms when I logged in 30min ago and tried to raid.

2 Likes

Back for me again, as well.
I noticed issue with higher world latency this afternoon but tonight in raid I was rockin’ over 5800kms world latency spikes that would cycle back down to 500ms and the lowest I got was 240ms world during raid tonight 7-10pm EST.

I had to stop raiding in EP for this and now I find it extremely disappointing that this same issue will effect my ability to maintain a raid spot again in 8.3.

I hope we hear from Blizz soon and it is fixed asap!

Also having latency issues with Centurylink again for the first time in a few months as of earlier this evening.

1 Like

I understand the last winMTR showed issues on my end in December, however, it was not the only thing going on during that time and I’m sure you are aware of it. Let me know if you think cycling my modem will fix this with Bnet now. The same 5th and 6th hop, LA server is where the issue lies. Level 3 :frowning:

Higher than normal world latency once again. 4th and 5th hop look to have issues. Raiding last night with average of 280-550ms world with spikes into the 5900ms.

Thanks for any assistance, Drakuloth. I do not know how to format the report properly due to the forum not allowing links.
Grayce, aka Mynxi/Jezie/Graycie

                          modem.Home -  1 | 1525 | 1524 |    1 |    4 |  249 |    3 
        albq-dsl-gw51.albq.qwest. net - 1 | 1510 | 1505 |   21 |   31 |  402 |   23 
           albq-agw1.inet.qwest. net -  1 | 1518 | 1515 |   22 |   29 |  398 |   23 
         phn4-edge-03.inet.qwest. net - 1 | 1522 | 1520 |   33 |   40 |  409 |   34 
  63-235-42-82.dia.static.qwest. net -  96 |  318 |   15 |    0 |   52 |  160 |   35 

ae-2-3614.ear4.LosAngeles1.Level3. net - 100 | 308 | 3 | 0 | 997 | 1102 | 797
4 .7.26.166 - 1 | 1514 | 1510 | 42 | 53 | 419 | 46
ae1-br01-csla1.as57976. net - 1 | 1511 | 1506 | 67 | 74 | 255 | 70
xe-0-0-1-3-br01-eqla1.as57976. net - 1 | 1505 | 1499 | 67 | 82 | 1434 | 69
et-0-0-2-br01-swlv10.as57976. net - 1 | 1494 | 1485 | 67 | 76 | 545 | 68
137 .221.65.133 - 1 | 1506 | 1500 | 67 | 78 | 494 | 68
be1-pe2-eqch2.as57976. net - 1 | 1494 | 1485 | 66 | 73 | 423 | 69
chi-eqch2-ia-bons-04.as57976. net - 1 | 1498 | 1490 | 68 | 74 | 327 | 70
24 .105.62.129 - 1 | 1506 | 1500 | 67 | 74 | 418 | 68

Hey there,

Could anyone who is affected by this issue grab a winMTR so we can further investigate the problem. Here are the instructions:

  1. Download the tool from this page
  2. Enter the game IP into the “host” field. The IP address for our games are listed on the winMTR instructions page
  3. Start the test and play the affected game for at least 15 minutes. Ensure the problem happens while the winMTR tool is running.
  4. After recording the problem data, click “export text” and save the winMTR file in an easy to find location.
  5. Once you have that made, open the file. You’ll need to copy and paste the contents of the Text document into the post, and put four Tilde (~) marks above the winMTR. It’ll look like this:
WinMTR goes here

If you have issues pasting here, please use Pastebin and post the link (ex: Pastebin (dot) com/123456).

1 Like

Hi Kaldraydls,

My wife and I play together on CenturyLink in the Western US. We have never had this type of problem but experienced it last night and again tonight. I found a previous thread and ran the test. I have the txt if you’d like. I’d like to figure out what I can do to keep playing =( We had to step out of our raid as the main tanks =/


|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                              modem.Home -    0 |  567 |  567 |    0 |    0 |    5 |    0 |

|            slcy-dsl-gw13.slcy.qwest.net -    2 |  538 |  530 |    2 |    3 |   42 |    3 |

|                slcy-agw1.inet.qwest.net -    2 |  538 |  530 |    2 |    4 |   51 |    3 |

|                             4.68.38.161 -    2 |  538 |  530 |    2 |    5 |   51 |    4 |

|                   No response from host -  100 |  114 |    0 |    0 |    0 |    0 |    0 |

|                              4.7.26.166 -    2 |  538 |  530 |   15 |   19 |  113 |   16 |

|              ae1-br01-csla1.as57976.net -    2 |  538 |  530 |   19 |   22 |  100 |   20 |

|       xe-0-0-1-3-br01-eqla1.as57976.net -    2 |  538 |  530 |   19 |   25 |  134 |   24 |

|        et-0-0-2-br01-swlv10.as57976.net -    2 |  538 |  530 |   20 |   23 |  113 |   20 |

|        et-0-0-0-pe03-swlv10.as57976.net -    2 |  538 |  530 |   19 |   22 |  124 |   20 |

|                           137.221.105.2 -    2 |  538 |  530 |   20 |   20 |   23 |   21 |

|________________________________________________|______|______|______|______|______|______|

   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
1 Like

Any update? This is still happening now for the third night in a row. What can I do to help resolve this issue, so my guild doesn’t all quit on us as we’re the leaders / main tanks.

1 Like

Howdy!

Graycë and Jaysdk Both of your WinMTRs show packet loss starting at the home network or first ISP node outside of the network. We would recommend to forward these WinMTRs to your ISP and have them look into the issue.

With no other examples provided yet, this is looking more like a local ISP issue which the ISP can look into if you contact them.

Thank you.

1 Like

I am getting this issue too, and like others I had this same problem a few months ago. I had CL techs come out 3 times. The first two times the issue came back, but after the third time it settled. Here is my winMTR from this evening. Had the issue for over an hour.
|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
Destination network unreachable. - 61 3209 1263 0 2 45 1
phn4-dsl-gw02.phn4.qwest. net - 70 2918 899 0 50 1092 24
Destination network unreachable. - 69 2947 934 0 46 1081 22
4.68.38.185 - 30 613 434 0 52 445 31
Destination network unreachable. - 100 2206 8 0 280 799 42
Destination network unreachable. - 78 2671 588 0 73 589 41
ae1-br01-csla1.as57976. net - 76 2723 655 0 71 1093 40
xe-0-0-1-3-br01-eqla1.as57976. net - 79 2643 557 0 94 4361 44
Destination network unreachable. - 79 2653 567 0 67 355 41
Destination network unreachable. - 78 2675 594 0 72 557 41
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

1 Like

Having the same problem - GPON Symmetrical Gigabit Internet running on enterprise hardware in Flagstaff.

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                          setup.ubnt.com -    0 | 1903 | 1903 |    0 |    0 |    2 |    0 |
|            phn4-dsl-gw05.phn4.qwest.net -    0 | 1904 | 1904 |    6 |    9 |   70 |    7 |
|             71-32-113-33.phn4.qwest.net -    0 | 1903 | 1903 |    6 |    8 |   92 |    7 |
|              los-brdr-01.inet.qwest.net -    0 | 1903 | 1903 |   15 |   16 |   53 |   17 |
|                           63.146.27.102 -    1 | 1900 | 1899 |   17 |   19 |   25 |   20 |
|                    cr1.la2ca.ip.att.net -    0 | 1903 | 1903 |   16 |   20 |   26 |   20 |
|                  la2ca408me3.ip.att.net -    0 | 1903 | 1903 |   16 |   26 |  247 |   17 |
|               12-122-254-234.attens.net -   94 |  400 |   25 |    0 |   22 |  109 |   19 |
|                   No response from host -  100 |  380 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  380 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  380 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  380 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  380 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  380 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  380 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  380 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  380 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  380 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  380 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  380 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  380 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  380 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  380 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  380 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  380 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  380 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  380 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  380 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  380 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  380 |    0 |    0 |    0 |    0 |    0 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
1 Like

This would never be solved by an onsite visit. This is a packet loss and jitter problem on the backbone services between CL’s network edge and Blizzard. We need them to get the backbone provider and CL talking to fix this. I had a thread on this issue about 3 years back that got to 30 pages before some support people at Blizzard slapped CL and Level3 around until it was fixed.

3 Likes

Same problem, last four nights getting lag spikes 400-900 ms. CL as well.

2 Likes

Hey, everyone! I just wanted to update here, we are tracking for the CenturyLink issue resurfacing after about a month since the latency issue subsided, thanks to all of your reports!

Since the initial issue has been calm for the last month or so, we will need new tests to check on the connection issues that have been occurring for the last week.

To help us track this issue, please include a WinMTR test while running the game for 10-15 minutes. Copy and paste the text file created and paste it between two ~~~ like so:

~~~
WinMTR Here
~~~

Based on a few of the tests here, I personally have some concerns that this might be occurring on the Level 3 node or there’s a configuration issue somewhere earlier on in the peers. We’ll need more tests to compare and confirm what’s happening to have this looked into by the appropriate folks.

I encourage to reach out to your ISP as well, so that this makes communication regarding the issue a bit easier for both sides a bit easier. Your reports are appreciated along with any additional information that you can provide :slight_smile: Thanks again, everyone!

3 Likes

Thank you for helping us out, Caterpepi. You have been way more helpful than the service at CL. Appreciate the update! Here is my winMTR from tonight:

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                              modem.Home -    1 | 1223 | 1218 |    0 |    2 |   90 |    1 |
|            phn4-dsl-gw02.phn4.qwest.net -    1 | 1223 | 1218 |   21 |   27 |  241 |   22 |
|                phn4-agw1.inet.qwest.net -    1 | 1215 | 1208 |   21 |   28 |  318 |   22 |
|                             4.68.38.185 -   22 |  676 |  534 |    0 |   34 |  414 |   31 |
|                            4.69.215.133 -   99 |  251 |    3 |    0 |   43 |   50 |   39 |
|                              4.7.26.166 -   17 |  758 |  636 |   39 |   46 |  176 |   40 |
|              ae1-br01-csla1.as57976.net -   16 |  767 |  647 |   39 |   44 |  155 |   42 |
|       xe-0-0-1-3-br01-eqla1.as57976.net -   14 |  800 |  689 |   39 |   47 |  415 |   40 |
|              be1-pe01-eqla1.as57976.net -   18 |  732 |  604 |   39 |   42 |  107 |   42 |
|                           24.105.30.129 -   18 |  739 |  612 |   40 |   44 |  421 |   41 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
1 Like

CenturyLink - Located in Peoria, AZ and my MS is usually at ~28, however, it is now between 120-400ms for the past 3-4 days. I typically see high spikes later in the day, particular at night. Game has become borderline unplayable.

|------------------------------------------------------------------------------------------|

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                              modem.Home -    0 | 1547 | 1547 |    0 |    0 |    7 |    0 |

|            phn4-dsl-gw06.phn4.qwest.net -    0 | 1547 | 1547 |    8 |   11 |   70 |   36 |

|                phn4-agw1.inet.qwest.net -    0 | 1547 | 1547 |    8 |   10 |   81 |    9 |

|                             4.68.38.185 -   24 |  805 |  619 |   17 |   18 |   32 |   18 |

|                            4.69.215.133 -  100 |  311 |    2 |    0 |   33 |   34 |   33 |

|                              4.7.26.166 -   16 |  949 |  800 |   26 |   30 |  154 |   27 |

|              ae1-br01-csla1.as57976.net -   15 |  969 |  824 |   31 |   33 |  142 |   31 |

|       xe-0-0-1-3-br01-eqla1.as57976.net -   17 |  941 |  789 |   31 |   39 | 1498 |   84 |

|        et-0-0-2-br01-swlv10.as57976.net -   14 | 1012 |  878 |   31 |   35 |  148 |   31 |

|        et-0-0-0-pe02-swlv10.as57976.net -   17 |  933 |  779 |   31 |   34 |  150 |   93 |

|       las-swlv10-ia-bons-02.as57976.net -   16 |  949 |  799 |   31 |   31 |   44 |   32 |

|                           137.221.105.2 -   17 |  936 |  784 |   31 |   31 |   34 |   32 |

|________________________________________________|______|______|______|______|______|______|

   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
1 Like