My friend was hacked this morning and has raid tomorrow. His email/password/ and phone number were all removed within one minute.
His issue number is #100931275 and he can’t post on the forumns since his new account he made for this ticket doesn’t have a level 10.
He didn’t have mobile authenticator on his blizzard since he had a new phone, but he had email 2factor and they somehow hacked his email which did have 2factor. He’s resecured everything, wiped his phone, and reset all his passwords but he still can’t get into his WoW account since they changed everything.
His battle tag was Raymie#11886 if any GM’s or mods can help draw attention to this so that he can raid tomorrow!
Nothing anyone here can do. They might be able to tell you if a ticket was submitted, but they 1) can’t escalate anything beyond the normal ticket queue, and 2) can’t give info to third parties.
Unfortunately ticket times are a bit longer right now, with the launch and all. We can always hope, but it is unlikely he will get his account back in time to raid tomorrow.
Did he by chance visit a website that was whispered to him, about an account action taking place?
He is probably going to have to wait on his ticket, Alexsza.
I did ask that his email be reverted and they send him a new password. That should get them out of the account and him back in - but any damages will need to wait on the ticket.
For future reference, you don’t need to post any personal details on the forums like this. You can put them in the ticket and the GMs here can look at that information.