I am posting to the forums to request your help to restore my loyal, almost 20 year old, World of Warcraft account with thousands of hours of played time after it was recently permanently closed.
I submitted a ticket to appeal the closure, but I received a generic response and I was unable to reopen the ticket. I submitted a second appeal ticket (Ticket Number: US94367210), but I also received a generic response.
Could you please help me push this ticket farther along or let me know if there is anything else that I can try? Should I open a third ticket?
I am disabled with Multiple Sclerosis and this account is one of my primary resources for managing my depression and having an engaging social life. I have been a WoW subscriber since 2005 and have purchased every version of Retail and Classic WoW, as well as Overwatch, Starcraft, Diablo, Heroes of the Storm - really every Blizzard product.
Please, from the bottom of my heart, help me not lose this account that means so much to me.
Unfortunately, there are no GMs on the forums. The only way to appeal an account action is via tickets and they are not expedited by posting here (otherwise everyone would just post here asking for their ticket to be pushed up).
You’re welcome to appeal until such time that they tell you no further appeals will be accepted.
Edit to note: Generic responses are just templates. For appeals on account actions, they will almost always use a template.
The only time they will reverse an account closure is if it’s determined that an error was made, and the player did not actually do the actions that got the account closed. Such false positives, while rare, do indeed happen. Or, it happened while the account was compromised and the account thieves did the actionst that got the account closed.
So whether or not it’s successful depends on WHY your account was closed, and whether or not you did the things the closure email said. Server logs and facts are the only things taken into account.
Thank you for your response. I submitted a third ticket and am hoping for the best, but I am afraid that I’ll receive the same response.
I heal for a GDKP group that runs on both Horde and Alliance in Wrath of the Lich King. They pay me in gold to heal their raids since it is rare to find a healer with characters on both factions that can clear heroic difficulty.
Although no real life currency has ever changed hands, only gold through the GDKP guild bank and payouts at the end of the runs, I fear that I got caught in a ban wave for the amount of gold that I’ve received over the past few months.
I’m really struggling with the idea of losing this 20 year old account for participating in GDKPs, which is the meta in the game. I felt super special to be paid to heal these runs also, but now I can’t even log in to the account.
Being “generic” does not mean anything. They used template responses to ensure that everyone gets the same information, but you still need to heed the answer.
An appeal is not a conversation. It’s your request to ask them to look at the logs again, and see if there was an error. If there was no error, they are not going to overturn it.
This is probably not related to why your account was closed. But if it is the reason? They rarely jump to the account closure level on a first offense, so either you’ve had many warnings, or they have evidence of something so egregious that it warranted an immediate account closure.
No, let’s not spin the narrative this way. You were not banned for “participating in GDKP’s”. Many players participate with no issue.
If the GDKP runs were the root cause, then there was more going on than just “participating”.
Thank you for your ideas and response. I raid twice a week every week in these GDKP runs - only for the past few months though - I had taken a break from raiding since TBC. They pay me gold through the GDKP guild bank on both factions to heal and I receive payouts at the end of the runs. I have to use gold to buy gear that drops also - no free gear.
The only two things I do in the game are 1) raid with this group twice per week (once per faction) and 2) queue arena games. I am not part of the GDKP group other than showing up and healing for them.
The account closure reason was abuse of economy. If raiding and arena are the only two things I do, I really can’t comprehend any reason the account would be closed unless they think real life money has changed hands, which hasn’t happened. I don’t even use the auction house other than to buy a few consumes each week.
I have also only ever had action taken against my account twice - a short suspension in 2020 because I had an inappropriate name (“Diapers”, lol), and a week chat silence for just being silly in /say - nothing crazy.
Can you honestly say you know where the gold that you are paid with comes from?
This could be the likely reason why you’ve been actioned, especially if there is a history of ill-gotten gold flowing to you.
Also, the forum isn’t a way to plead your case. How long you’ve been playing etc doesn’t matter. You’re not afforded better treatment because of account longevity.
Exactly…there really isn’t any point in discussing it on the forums other than providing the proper path for appeal and wishing you luck if you truly are innocent of any wrongdoing. Anything else will be nothing but meaningless/unproductive speculation, since we know nothing about your account or activities.
One thing I will say: Blizzard has a great deal of knowledge in how gold sellers operate, how mule accounts operate, how they transfer gold through different characters to try to hide their activities, etc. Is it possible that some of the gold you received had an illicit source and you got lumped in with it by mistake? Possibly. I’m not accusing anyone of anything because I don’t have any facts.
Hi Orlyia, I am reaching out in hopes to get your help since you are familiar with my post here. I have continued to receive ticket responses that the account closure will not be overturned.
I feel defeated, and it is difficult for me to give up on this almost 20 year old account. I met my husband on this account back in 2005 and moved across country to be with him. I have Atiesh on this account after giving a speech to 40 raiders during COVID and being chosen as the person worthy of it. This account has so much sentimental value to me.
I just can’t understand how a permanent account closure is appropriate for being paid in gold to heal GDKP runs. Please, can you help me? I just put in a new ticket (US94617747), but I am feeling hopeless.
The blues here, like Orlyia, ain’t part of the team whom handle account appeals, not they can’t help in this regard. Sorry to say, the only means to get this look at is via ticket and what they say there.
Problem is I am sure the gold sellers use these runs to sell runs and items to players. Not for gold either is the problem and your healing for these type of runs and getting paid in gold. Does not matter if you knew or not but blizzard has no idea how involved you are. Either way these type of actions are directed against these groups.
This is one reason to avoid GDDKP runs, Not to mention people using gold could be using gold they purchased from those sellers as well.
Orlyia, I hope you know how much your help means to me. I wish that I could put into words properly how much I appreciate you. I would have never gotten my account back without your help, I am sure. I know this sounds silly or extreme, but I truly hope that everything good that can happen in life happens to you.
I will take extreme precaution with who I interact with in the game from now on to avoid any misunderstandings in the future.
Glad to hear the outcome was good. But Orlyia didn’t do anything to get your account back, she is not part of the group that makes those decisions. All she did was check on the progress of your tickets.
Their advice was to stay aware from GDKP runs. That’s still sound advice.
People have account actions overturned when mistakes are made. “The system” is working as intended and the appeals process is a part of that system. At no point has anyone, Blizzard included, insisted that mistakes are not made.
Sound advise, GDKP runs might have a lot of gold from gold sellers all of it stolen from other accounts. That part alone can lead to actions like the OP faced head on. All and all making some gold from them is not worth it.
Ferlop, I am very happy you were able to get your account back. I would be devastated if something like that would have happened to me. As others have stated, I would be extremely careful going forward with who you interact with in game.