My account was hacked and I dont know how to get it back. I have gone through the web ticket creation and did receive a call from an 800 number but no one was on the line when i answered. No one is calling back. and i cant put in a new ticket as it tells me that I already have the maximum number open!
First off, deep breathes. Assuming that this just happened, it can indeed be undone.
First things first, figure out how you were compromised. Did you fall for a phishing scam (someone pretending to be Blizz and threatening your account/visit this website etc.) or is your computer compromised?
Run searches for malicious software using something like Malwarebytes.org. Their free version is great too.
Also, make sure theyâre not in your e-mail. Once your system is clean and you regain control of the account, consider moving to a new email address like one from Gmail. Add their authenticator for security too.
While on the subject, make sure your WoW account has an authenticator on it too!
As for having reached âthe maximum number openâ, I canât say Iâve seen that before. Did you have trouble opening up a ticket to begin with? You only need one and multiples will run you into more trouble than help.
You can check to see what open tickets you have here:
https://us.battle.net/support/en/case/
If you have any questions, just let us know!
5 Likes
Yup.
Read that already. did all that. apparently I was fighting for control of my account. changed all the passwords and even the email⌠now account says banned. and no way to login.
1 Like
Iâd be more concerned about making sure your computer is squeaky clean as can be before trying to reclaim your account.
If you fought with the hacker, it means they have more info than most.
6 Likes
btw⌠they were in my email⌠and not sure how they removed my authenticator
I would suggest setting up a new email â such as Gmail, that has its own 2-factor authentication - once your computer is cleaned. Then use that new email for nothing but your WoW account and never share the address with anyone but Blizzard.
4 Likes
To be able to get to this level of security, they would have needed a LOT of info.
Clean your PC first. The account can be dealt with later.
7 Likes
Did that. Its a secure account⌠now just having an issue actually talking to blizz support.
They removed your authenticator because they have enough info on you (likely from a compromised system or falling for a phish) that they were able to âpretendâ to be you, provided enough info to Blizz to have it removed.
Itâs definitely not good and you absolutely need to secure your system too. Only Blizz can help you with appealing the ban and clearing up the account and that can only be done via a ticket.
Edit: And how many tickets does it show you have open right now? Have you tried Live Chat instead of call back support?
5 Likes
6 Likes
I cant see how many. It wont let me log in to see that⌠Tried live chat but have to log in for that too
To be clear, what exactly have you done so far? Just saying âdid thatâ and stating that itâs secure doesnât rule out a compromise on your system. If you had an authenticator on this account, then it would require a hacker providing ID in your name to remove it.
Youâre logged into an account right now to post right? Just use that account to put in the ticket for Live Chat too.
1 Like
did that = earlier today when I first found out i changed almost everything about my account. including the email address. I changed it to a secure account.
Yeah⌠I dont know why I didnt have to login for these posts⌠maybe a cookie in the browser?
Hereâs the thing, if you did that before securing your computer, you basically just handed the hackers your new info too. Thatâs why securing your system is so important!
You should still be able to submit a ticket without being logged in too. It requires that you attach your ID so that Blizz can verify your account. I would only recommend doing this from a secure computer.
If you go to the link below and choose âI donât know my account emailâ, it should prompt you to attach ID and should give you the option for Live Chat or Call Back support too.
https://us.battle.net/support/en/verify/anon/email
2 Likes
i just got done virus scanning this PC. its clean.
Ill try to open another ticket. but it keeps telling me that i have too many open.
Viruses are one thing, malicious software hides completely differently. Go back to my first reply and use Malwarebytes. Trust me.
It sounds like you need to clear your browserâs cookies and cache too as itâs impeding your ability to put in a ticket.
The best thing to do is log out completely, clear your cookies/cache and then use the link I provided just above to put in a ticket.
2 Likes
Did you do a full scan or just a fast one?
thats what I used. Downloaded and installed. then scanned.
And did it find anything? Did you recently fall for a phishing attempt? Iâm not judging at all, just trying to help you find the compromise and secure your computer and account.
Have you followed my other suggestions to clear your cookies and cache, then try the link I provided to submit a ticket without logging in?
Even if it locks you out of the forums, it should still let you reply here in CS.
1 Like
i did multiple. even did a custom scan and selected root kits