Heads up! Something went wrong error

Support Customer Support
1

I have been trying to resub to WoW, but I keep getting met with the ‘Heads Up! Something went wrong.’ error. I opened several tickets and received the same copy-paste CS answers. Initially I was able to get to the debit card details section, but still got the same error, now it seems I am getting the error message before I can even enter my debit card details.

The error happens when:

  • Adding a new payment method on the account menu
  • After confirming my billing address, and before being able to add my debit card details.

I have tried everything you can think of. I have tried (several times of each) using a different browser, using Windows and iOS battle net clients, incognito mode, a different network, cellular data, cleared cookies & cache, disabled firewall and anti-virus settings, disabled all browser addons, deleting and re-editing my billing address, deleting my payment methods. Every single attempt gives me the same error

It seems like no matter what I do or try, I keep getting the same error message that won’t let me enter my payment details. It is getting quite frustrating because I had no issues at all since I started subbing to WoW, I simply just want to extend my WoW subscription, but I guess Blizzard does not want my money. Anyone that can help would be greatly appreciated as I am considering not resubbing if I can’t get this fixed.

3 Likes
2

Try a different browser clearing ur cache and cookies.

3

I did that already, doesn’t seem to be working. Tried Firefox, Chrome, IE, all while clearing cache and cookies each time. Also tried incognito and didn’t work either.

4

Well, you do seem to have covered the most common points.

I don’t see a Billing profile setup. I do see a failure on the last attempted charge.

I also see where you’ve updated your contact info multiple times, but that really isn’t your Billing profile.

I don’t really have a good answer - beyond those observations.

2 Likes
5

Hi, thanks for the reply. I deleted my billing profiles (payment methods), I’m getting the error message when I make one. I tried editing my address in my contact info to see if it would fix it but it’s not working.

6

I woke up and decided to try again, still is not working.

7

Do you use a VPN? They have been known to cause issues with purchases.

8

Having the same issue i think. I get " 500: Internal Server Error"

Edit: Just tried to re-add my card and address details and getting server errors all over the place. Something is up on Blizzards, as it’s not allowing me to add new details.

9

Same issue, cant update billing information or purchase anything.