Having trouble with the store

[Leilleath-moon-guard]

Perhaps a random question, but do you use a VPN? Asking because there was a similar issue raised not too long ago.

Gets sent to korean battlenet

I have a guildie that is getting sent to the Korean site for battlenet. When he enters in his password it is told it is incorrect. He can not seem to log onto the one for America. What can I tell him as I know I can not make a ticket for him. If a blizzard employee can check it out his account is on Faerlina and the character name is Slowdown.