Look up which city the game server you play on is located, or just list the servers here and I’ll tell you where they are (if it’s Area52 or Ragnaros, that’s Chicago). Then, tell the ISP you are having trouble accessing a service in [city name]. North American servers are either in Chicago or Las Vegas.
Tell them the company/Blizzard isn’t reporting an outage, and other people are able to access the servers and they need to look into your connection route to [city name]. For instance, I’m playing on a Chicago realm as well, but there have been zero disconnection issues for me.
Alternatively, you can look up Google data center IPs and ping the one that corresponds with your server location, then turn over that data.
Be prepared for your ISP to not care about the situation or tell you there is no issue at all. You may need to press the issue several times. I’m basing this off my experience with Charter a few years ago when I had data proving their node was failing and it took me months to get them to acknowledge and fix it.
Why are they telling us to contact our ISP? If everyone is having latency issues I would say it’s pretty obvious the issues are on Blizzard’s end. Surely we all don’t have the same ISP.
Except it’s not everyone. I haven’t run into any latency issues at all recently, and I’m playing on a Chicago-based realm. People come to tech support when they have problems, not to report everything is “fine.”
I understand that you can only answer within certain parameters before the issue can be defined and resolved. But generic answers like this are not helpful and are simply explaining how the system works to individuals who do not have that background. So what you are suggesting is that people across different states and countries are affected because all their ISP’s changed a setting coinciding with Patch 11.0.5.
While it’s not everyone, there a lot of complaints about this.
I’ve only just come to the forums about this even though I’ve had issues since the patch. So just because people don’t post about, doesn’t mean they aren’t affected.
Telling people this is related to their ISP is wild. Sometimes it’s better to say you don’t know instead of making nonsense up.
I don’t work at Blizzard. This forum is for player-to-player discussion. The blues who used to answer occasionally in this forum are no longer active.
Every new expansion has this many technical support threads.
Many ISPs share common peering nodes and routes, so it very normal for many ISPs to experience issues at the same time. Blizzard uses Google datacenters for their hosting. There are no outages at those datacenters, which is public information. Blizzard no longer does individual connection troubleshooting and will direct you to your ISP no matter how many times you’re rude to a volunteer in the forum.
If using a VPN resolves the issue, you have a routing problem, which is controlled by the ISP.
If you need data for your ISP, collect network tests to a Google datacenter.
If you don’t want to get that deep into the troubleshooting, take up the discussion with the ISP until they listen.
yes, this input lag is exactly what I’m experiencing. At this point I’m 99% sure it’s something wrong with the 11.0.5 patch. I’ve never had this problems before.
No it’s 100% the game and has nothing to do with your ISP or VPN or anything like that.
Since Anni patch it’s been awful, and this week even worse. Straight up missing globals/casts not going off while I have 30ms and 80-100fps.
Here’s hoping for a fix soon. Was borderline unplayable doing Mythic Ovinax prog last night…
Playing on OCE (Frostmourne) at the moment and all of our open world AND instanced content is noticeably delayed/being effected by whatever issues are going on connection wise.
Since this last update we immediately noticed when we started doing our M+ runs, literally missing globals and casts just getting eaten by this strange spike/delay that’s occurring.
I can’t exactly pinpoint what the issue is, sometimes latency is fine but it’s almost like packet loss between client/server, it is extremely frustrating and is making high-end content almost unplayable.
I know there were some infrastructure changes made recently that coincide with the latest patch, so I assume this is related but obviously without any response from Blizzard I guess we’ll have to wait until this weeks extended maintenance to see if they’ve resolved the issue.
there is something happening for sure since the last patch, im not a tech guy but i do understand a few things. I already made my isp change my IP a couple of times for testing but results are the same, unstable latency, delay, lag basically.
Btw having the same problem at home and office, both different ISPs. not sure how to fix this but its so annoying that i find myself playing less than i wish i could due to this problem.
I am experiencing the same thing in dornogal when I disenchant items, as well as in raid randomly during fights where some GCDs are just longer than others.
While fighting in Mythic + or raid, i have FPS drop and my game lag… it’s very anoying, i dropped my graphic to 1 and it was same thing… i reinstalled everything on my pc, disabled my addon etc…, same thing.
When i am playing wow my processor is between 30-40% and my graphic card is between 55-60% so i think it’s good