Hello, I have been trying to contact Blizzard to report I cannot log into and play WoW
Now I cannot even sign into the game
1 Started with game progressive crashing more each day
2 Tried the scan game files and fix errors
3 Tried uninstalling and reinstalling WoW
4 Logging in problems started
5 Tried to report the problem to Blizzard. I was sent a code to my phone, tried to open the authenticator app and unable to log into it
6 Changed my password and unable to sign into game or authenticator, but I can log into Blizzard. com Forum
7 I tried creating a new Blizzard account as the website advised. When I try signing into the new account I am sent to a verification widget puzzle that I solve and it keeps looping to a new puzzle
I am completely locked out and there is no way I know or can think atm other then to make a
couple of posts asking for help. For now I can log on here but who knows how much longer I can.
Appreciate some help here Blizz
Edit post Move to…
Are you unable to log in to your new account?
I had that once…
You have a counter on it… I think mine was 5 times in a row correct.
I wonder if this is simply you locked out of your account, and not hacked.
Did you have phone protect set up? Relatively new accounts require it, but not older accounts.
Which app? The authenticator app was rolled into the battle net app, then the old one was disabled.
Hopefully you did not use the same email as the other bnet account.
Try using a browser you are not logged into, open a ticket via the support page, but use any option that bypasses the need to login to create the ticket, put in a unused email address in the ticket to contact, and write down the ticket number.
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