My guild has a full 8 tab bank that was affected by the bug that caused items to disappear. In our case, the vault was nearly completely full of materials and items and pets and recipes and equipment and consumables of all sorts. Everything in every tab completely disappeared when this bug happened, and I literally received 1 item in the mail, a Jingling Bell that turns into a pet. This is a massive loss for my guild, can someone look into this further, please? I realize this is primarily a person to person forum but staff do respond too, and I’m hoping that is the case in this instance.
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Sorry to say, but the Blues here ain’t part of that team. You can try maybe making a ticket, but not sure what else they can do.
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Forum staff can’t help.
According to the post in general forum, the bug has been sorted out but Blizzard have also stated the data is gone. They’ve restored all they can. They can’t restore items they can’t confirm.
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My suggestion from another player is to post constructively in the thread indicated.
I’m thinking this was a hard decision to come to after weeks of investigation.
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As players we haven’t been told there is. The SFAs, if they know, would not be able to say until the Devs announce it.
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Derailments, Pööh.
If you wish to discuss this, fund your license and post in Linxy’s thread in General Disussion.
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I’m not sure, was there a different post or tweet I missed?
Hopefully with your current knowledge and past posting history with other characters you’ve come to the same conclusion.
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What decision are you referring to?
Pooh, you’re replying to a 3-day old post, with a link to the thread in conclusion made by Blizzard in regards to restoring items from the guild bank.
Now, if you wish to have a proper discussion, as Levíathan said:
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The decision is in the thread you quoted.
Unless you found another post?
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To be clear, no conscious decision was made not to restore all lost items. Due to the nature of the bug, some items were simply unrecoverable. I’m sure the devs would like nothing more than to be able to restore everything, but it’s simply not possible.
It’s not malice. It’s not a lack of sympathy or empathy. It’s just a lack of reliable data. If any decision was made, it would have been to cease further efforts to restore unrecoverable items when it became clear that those efforts would be fruitless.
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There are a few different scenarios depending on when the items were deposited and when backups are taken.
However in my case my guild bank is now empty. If they open up a backup from prior to TWW they would see all of the items in my guild bank. Surely the minimum effort to resolve this issue would be to restore it to what it was just prior to TWW - and that would definitely be backed up somewhere.
That’s assuming records go back that far. It’s a fairly established fact the records are limited, they don’t go back forever.
Backing up takes space, lots of redundant space. Hence, depending on the volume of data, backups typically have time limits.
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I am sure they do have a server backup routine but no idea how far back that goes. The issue is they would need to see not only the items in your bank but what happened to them. They need to see the logs showing where the items went. If they can prove a guild bank had items AND they can see how they were removed/lost then they can restore them.
Unfortunately if there are no logs showing what actually happened to the items - they won’t restore them, even if they did have a backup. Sadly people scam and con all the time to get duplicated items in games. If the system can’t tell the difference between a Guild master emptying the Guild bank on purpose, and a bug deleting items - they won’t give them back. It would be too easy for people to game it and exploit it.
This is why we can’t have nice things 
They really really really do not want bugs impacting the game, esp in such a major way. They don’t think it is fun to admit that people lost items and they can’t track it or see it. That they can only find a small percent.
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From all reports I have seen and personal experience that should read ‘most items were simply unrecoverable.’
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They tried but they could only do so much and tbh logs dont last forever were talking millions of items over 20 years some of which that dont even exist anymore.
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