Customer Support is not Customer Service. This forum is one for players to assist other players. It is not an intermediary to speak with a GM or a way to bypass the ticketing and reporting systems. In fact, there are no GMs on this forum, only our SFAs.
Call outs are against the rules, so the guild name needs to be removed.
This has already been brought up in other threads here though. You can right-click and report these people, but reports are not taken over this forum, or any forum.