I put in another ticket, got a pretty flat message in response. Not gonna shut up about this until my items are restored or I am provided some form of compensation. Keeping the ticket open.
Greetings,
It is our understanding that you have recently experienced some losses in your guild bank on one or more of your Guildmaster characters
We would like to thank you for your patience while this issue was investigated, as we appreciate it has been a considerable amount of time to receive an update from the developers. A forum post explaining the investigation into this issue and the outcome has been posted on the US forums which you can read here:
Guild Bank Missing Items Update
We would like to provide a brief summary of this information for your understanding:
• The guild bank can now be safely used again
• Restorations are currently in progress for any Guildmaster characters who were identified by the developers as being affected by the investigation into losses. These will be received in in-game mail. We do not have a specific timeframe on how long you may need to wait for your mails.
• The Developers are making every effort possible to restore as much of the guild bank losses for identified characters, but due to technical limitations, it was unfortunately not possible to recover everything
• Customer Support is unable to provide any additional restorations beyond what has been restored by the Developers
We appreciate this is an upsetting and disappointing outcome, and we would ask you please to wait patiently on your restoration mails to arrive if you have not yet received them. If you have received your restoration mails and you note that some items are not restored, we do apologise and confirm that the restoration of these remaining items was unfortunately not possible.
We would like to thank you for your understanding and wish you a good week ahead