As of today I have received a total of 11 mail notices from the postmaster. They have contained;
Wind wool cloth - 248
Shrouded cloth - 648
Shrouded cloth - 1000
Frost weave cloth - 462
Frost weave cloth - 1000
Nether weave cloth - 78
Nether weave cloth - 1000
Stringy loins - 21
Thermal Anvil - 1
Fluorescent Fluid - 144
Pattern: green holiday shirt - 1
In a 95 - 97% full guild bank down to 616 empty slots (one tab of 98 was caged pets - hard to get / rare) I received back that. It is disheartening and demoralizing to see such a careless attitude and lack of customer service from Blizzard and it’s employees. The people posting in this thread didn’t even get the decency of a response from an official poster. We had to go scrounging around to the EU forums and the General forum to read about any progress or acknowledgement that this was happening.
I understand that this is a game and digital items sometimes disappear but the way in which loyal ( some of us 20 year ) customers have been treated is disgraceful.
In those “next couple of days” that is when a post should have been made here in this bug report forum to inform people of what was happening. We should have been updated here in this forum where some of us ( me included ) were told to post by blizzard.
Shame on Blizzard and Shame on the lead customer service agent that thought this was an appropriate and enough of a response to a massive problem.