Guild bank missing items - what happened?

[Vaelhaeyn-wyrmrest-accord]

@Vacancy-uther

Yes, saying they aren’t doing anything wrong and then locking the thread before a response can be made is crap.

I think you miss the point of what Vrakthis was saying:

(Guild banks empty for a month - #3 by Vrakthris):

@Vrakthris

If we provided information that we weren’t authorized to give publicly, we would lose our jobs. I am sorry that details have not been made available. That isn’t something that Customer Support has any control over. The only thing I can say is as soon as information is available that can be shared, it will be posted.

They could lose their jobs for giving out unauthorized information. What about that is so hard to understand? They aren’t doing anything wrong by not giving out unauthorized or incorrect information.

Thread locking is a common thing when trying to consolidate a slew of individual posts and corral them all into one main thread.