I got a response to my ticket today from a Specialist Game Master that sounds really promising. I don’t know if it is within the rules to copy-paste the entire response so I will just highlight the pertinent information.
We have received several reports of this issue and are currently investigating it, so worry not! Our developers are aware of the situation and are currently working on a fix to be implemented as soon as possible. While I cannot give you a specific date on when this issue will be resolved, we just received an update from our Dev team that the issue will be resolved soon so I can assure you that soon we will hear good news about this.
I personally apologize for the inconvenience that this situation might have caused, I’d kindly ask you to wait, and we thank you deeply for your patience, as I’m afraid that for the meantime we have no workaround or resolution that can be provided.
The rest of the ticket just said that they can’t restore items while the QA investigation is underway and “I’d advise you to submit a bug report on our forums, so our developers can continue to investigate all the affected accounts.”
I’m very satisfied with this response and I wish they would just officially do that here for everyone else because just having this acknowledged and that it is being worked on is all we really want. I think most of us understand that a bug this huge is going to take time to resolve. Anyway, I hope this update brings some hope to everyone. 