They were too busy replacing all of their snapshots with bowls of fruit.
5 Likes
āFor the last few weeks, weāve been packing up the missing items that weāre able to identify as lost by this process, and we will soon mail those to the guild leader character for each affected guild.ā
Where in this does it say that they will be sent out over days? Iāll help you out, it doesnāt.
4 Likes
7 full tabs nearly emptied and all my guild got back from postmaster mail was some anti-venom, a few potions, a couple patterns, and 800-something netherweave cloth?? And as some others said, some of those things we got back were stuff that was still in there to begin with!
My brother, my dad, and I havenāt been collecting these things for nearly 2 decades for you to wipe them out with a bug. I know youāre probably running at minimal capacity because of management issues, but that doesnāt excuse how bad a fix this is.
I donāt mean this with malice (just Deep Frustration), but Please Do Better. I havenāt been playing this game for most of my life for you to toss my stuff in the trash/black-hole while Iām not looking. I know you give zero flying-flips about me as a customer, but the minimum I ask is for my familyās stuff to be there when we go looking for it, okay?
16 Likes
You can tell whoās vying for that green text.
1 Like
Incomplete for some guilds. Iām curious if anyone here has received all of the missing items back? Also out of the posts Iāve seen regarding item returns, I havenāt seen gold mentioned. Anyone get gold back?
7 Likes
I havenāt seen anyone claim even 10% restoration yet and no one mentioned any gold either from what I have seen.
That āfor some guildsā doesnāt sound very accurate from the reports.
3 Likes
Sorry, another reply to this. Emphasis on the SOME guilds. Has there been anyone that has received more than half of their stuff back ? All posts that I have been seeing here or in the mega thread, people got a fraction back. Sure this is recent and people might not have checked yet, but is there anyone that has gotten most of their stuff back ? Or it just so happens that we all have received crumbs back.
Edit: Wren and Dagris, guess we were all thinking the same thing
4 Likes
So, I know itās still early, but itās looking like the majority of items lost are going to stay lost. We have been waiting in limbo for weeks for a resolution. We went into a new expansion with full bags and nowhere to store stuff because guild banks werenāt safe. Many people lost gold making opportunities because the items they were going to sell went missing. There was even someone saying they had copies of in game mail from old friends who have since passed on.
Now that we have a light at the end of the tunnel all I see is more frustration at minimal returns. So far all Iāve gotten back is a recipe for Savory Deviate Delight. Iām hoping there will be more returned over the weekend?
My question:
Will there be any compensation (gold, game time, whatever) for those of us affected by the Great Guild Bank Issue of 2024?
I know, I know, but hear me out. To return so little after so long with no compensation is just salt on the wound. Again, we waited weeks with no communication, we felt used and forgotten about. To give us something would be a form of apology, an olive branch of sorts.
Iām curious what others think, can Blizzard make up for this? Or is all trust lost forever?
12 Likes
my guild bank lost about 100 stored battle pets (stored so that newcomers could add to their collections). I guess I wonāt see them all back
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Gonna be hard to make up for this when so many people just lost their collected items from the entire time theyāve been playing WoW.
Warbank already has issues, Iām almost considering dumping all that stuff into random alts inventories instead.
But what if inventories get wiped. Is anything safe lol
Iām upset at myself that I didnāt figure out a way to grab data from TSM when this happened, so I could at least figure out what went missing. But, silly me, I figured Blizzard had it all figured out. Why do I keep making the same silly mistake of trusting Blizzard hahaha must be something wrong in me ol thinker.
Edited to add:
Actually I would forgive Blizzard if they gave me the following
Iāll take
+2 Swift Spectral Tigers (one for me, one for the husband)
+1 Corrupted Hippogryph
+1 Swift Zulian Tiger
+1 Brutosaur
Then Iāll forget this ever happened.
14 Likes
We had 8 tabs of missing items. I got back 40 health potions.
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So far I got back a handful of locked boxes, that my husband has since unlocked and given back to me, only to find they are all empty (but the boxes arenāt disappearing). Iāll try them again tomorrow I suppose.
Also, I really hope they are indeed sending them out in batches by item, and not by guildā¦ cause if this is all I am getting back, that would make their data loss statement understated.
6 Likes
HOW
This game has back ups they cant go into the backup files and check??? Or access the log???
Like a live service game should have checks and balances. Youre telling me that bug wiped out THAT much data???
On a server side thing? Something is up cause a bug, unless its server side, shouldnāt wipe server data.
8 Likes
I have a feeling that bank backups are like profession backups: gone after 24 hours.
Iād just like to know where the safest place to keep my rare stuff is. To answer your question, game time wouldnāt cut it for me. My husband and I invested a significant amount of time into that collection and I doubt Blizz would ever offer enough time to make up for that. Itād also take a huge sum of gold to cover value lost. Maybe if they want to open up all the Warband bank tabs for us, or compensate enough gold to do so, thatād make it sting a bit less.
5 Likes
Na cause the items are stored so there should be a server log of changes made. If so explains how exploiters used guild banks to launder gold.
2 Likes
They wonāt inject that much gold into the economy.
But the guild bank log only goes so far backā and thatās been a hot mess for like 3 expansions now, where it doesnāt work half the time.
This whole thing was a mess long before it imploded.
3 Likes
i think my lucky breads my guild bank wasnt affected. if i lost items and wasnt able to get them back. it would be bye bye wow forever.
Iāll start with the positives. Thank you Linxy for posting finally. And getting SOME stuff back is (theoretically) better than nothing.
But beyond that, I have no good words for Blizzard / Microsoft. Anything I say here is NOT directed at Linxy or any CM/CS or the average worker at Blizzard. At most companies, especially one where so much layoffs have happened in the past several years, and so many BAD stuff has happened to them, gotta feel bad for them.
BUT I spare no sympathy for a company thatās bungled this beyond what I would have ever thought theyād be capable of. I and Iām sure MANY OTHERS have reported the issue with GUILD LOGS not working MONTHS ago. I know Iāve reported it more than once using the IN-GAME bug reporting system that they SWEAR they listen to (though they donāt say theyāll DO anything about it).
WITH THAT issue still going on (it was never resolved - Iāve seen a few random logs from a week, or few days ago here and there but they arenāt EVEN IN ORDER) they decided to do a HUGE overhaul of the system.
This is happening as they lay off people in large waves - the so-called ānon-essentialā people, like Quality Assurance, Community Managers, Customer Service.
My guess is that they not only did NOT resolve a large issue (that of guild logs) but also did NOT adequately TEST this HUMUNGOUS NEW CHANGE that could NOT be tested in Alpha and Beta because that would have required existing guilds on servers WITH A BUNCH OF STUFF IN THE BANK to test cross-server access. This is an issue that should have been tested, retested, broken, broken, broken until it was no longer able to be broken, BEFORE LAUNCH. And while I have no insider knowledge, IF they are like many other companies, probably a lot of the people they lost were experienced workers (due to them either being so fed up they quit or deemed ātoo expensiveā to keep). Again, this is NOT fact or knowledge but pure conjecture, knowing how many ācost-cuttingā work-places operate. That means that many who may have had a better handle on solving the issue are probably gone.
They are not only working with not enough people in all areas, but have been RUSHING the release of contents. How long could they keep this up before things began to go wrong? Someone above said they released it to be in time for Q3. I absolutely believe it. They time things for WALL STREET, not for us. Was a time when they would release things āwhen they were done.ā Even back then, they had bugs, but I think at least then, they actually tried. Now, they donāt care. What customers suffer, and what they do, whether its quit, delete the game or continue, is of no importance to them. WE are of no importance to them. STOP RUSHING THE GAME. Let people be impatient. If they leave but leave with decent memories, theyāre more likely to come back.
The lack of communication is absolutely abominable. A few answers here and there in the EU forums, a few tickets answered. No transparency. No honesty. Again, very telling of what they think of their customers. This forum has been going on for over a month. Not only that, but whether content creators were affected or not (including WoWHead) they do often report on major issues. But that there was very little is, as many have said, suspicious. Combining the lack of OFFICIAL Blizzard response till now and the lack of any reporting, it does seem like Blizzard had been trying very hard to put a lid on this.
As the company gets bigger, the service gets worse. Also, I donāt think ANY of us can ever feel safe that anything we keep anywhere in the game will always be there. If this was data loss, then itās catastrophic, because EVERYTHING is data. We donāt have āhard copiesā of our āstuff,ā of our gear, mounts, achievements. Itās ALL data, that means that, if they mess with the wrong thing, ANY of it could disappear at anytime, and we now know that we CANNOT trust them to make things right, whether by working with us to try to get back what we had, even if we donāt have an accurate inventory, we know of the TYPES of things we lost. They can even look here, read tickets, etc. and gleam what people have lost and at the very least try EVEN IF THEY HAVE TO DO IT ONE STACK OF ITEMS AT A TIME. All of this time that they were spending NOT solving the issue, NOT saying a damn thing, IF they were able to find ANY list of any kind, just hand restore the damn thing. We are suffering because they wanted to MAKE MORE MONEY for shareholders. Well, spend some of that money and actually make this RIGHT.
Also, the message is vague. Again, not Linxyās fault. CMs are probably given very little information and very limited ability to say things. Has restorations started? When will it end? How is it being done? Are they going by servers? Regions? Item ID numbers (which means people who had personal letters are very sadly, probably SOL 
) Is it going by the GM character name? Playerās last name? WHAT?
And while no amount of compensation could make up for this for many people, that they donāt even offer, donāt even try, donāt try to open dialogue about what could be if not fair and complete, but at least satisfactory, then that makes them look even worse than ever. I would like to RESTOCK at the very least the MATS that I had in my banks. I donāt know the exact amounts, or even every single item, but I DO know what kind.
I know that I had every kind of cloth (even the rarer cloth), every kind of enchanting item, pretty sure EVERY type of elemental item (and believe me, those took TIME to farm!!! EVEN NOW) from every expansion. Iāve had the end-of-dungeon items (orbs and whatnot), the crafting items from WoD, and a TON OF RECIPES, bags (and please for Godās sake . . .if they are BoP they are FREAKINā USELESS so donāt even clog up my mail with that crap), items to get fishing pole from Legion (not useful but looks cool and would have helped friends get it). And thatās just ONE BANK.
I am beyond livid. THIS is beyond subpar. This is absolutely ABYSMAL lack of customer service. I can never think of the game the same way again. Iāve been getting old mats from TW: TBC. I would normally happily put them in my bank guild. And yes, weirdly, I got a slight bit of joy doing that. Now??? I donāt know what to think.
I am heartbroken. Angry. Disappointed. And no longer able to trust a game that Iāve been playing for almost 18 years and have no trust that they will EVER do right by us. As long as the shareholders are happy, they will screw EVERYONE over and have not a single ache in their conscience doing it.
28 Likes
Iāll gladly take this, but I wonāt forget this ever happened.
10 Likes