The bug and loss of items is what it is, we either believe them about what they could return or not. The true betrayal is how they treated us and how they continue to treat us. They chose to treat us as something to protect their butts against and ignore. Not loyal customers to be treated with respect and compensated for in any way for their error.
18 Likes
I donât mean to be Deb the Downer here but I donât think we are getting anything that hasnât already been restored. I feel this is a dead issue for Blizzard. If there was a possibility or if they were still in the process of restoring items I think they would have been more proactive with communication. Iâm sorry to be negative or crush anyoneâs hopes. I have realized this is only over when we decide to leave the building. We are the ones keeping this alive. Itâs sad and despicable to be treated like this. I have played some shady casino apps and knew never to make purchases. I never thought a replicable company like Blizzard would be this lowdown and dirty. I never foresaw myself putting Blizz in the same category. But here we are Blizz with a 1-star rating.
15 Likes
This is insane Iâve got entire tabs missing with items and still no type of restorationâŚ
15 Likes
Unless the majority of people that Blizzard put the screws to with this carelessness cancel subs (and that might not matter anyway), there wonât be any more restoration or anything.
They effed us over, and are laughing all the way to the bank.
12 Likes
i agree with this. i want a real apology, with groveling
5 Likes
Extremely unlikely in my case. My bank guildâs name is Royal Bank of Mogh, so Iâm pretty sure there are no others with this name. 
I would love to know what caused the issue too, but ever since they started to connect realms, I think theyâve solved the identical name problem. I could have a toon on a connected realm named Kurnmogh and that shouldnât conflict with Kurnmogh on EldreâThalas, so I donât imagine it would happen to the guilds either at this juncture.
4 Likes
Solid post.
I luckily havenât had much of a reason to deal with Blizz customer service in recent years, but Iâve been around long enough to remember when their customer service was second to none. The disingenuousness really stings.
I went into this naive enough to think this would all be fixed in the next patch. I waited awhile before saying anything, secure in the knowledge that Blizz would be fixing it asap. After all, weeks before I had another issue with the guild bank where I couldnât deposit or withdraw anything, and that was eventually sorted in a timely manner. I submitted a bug report and waited. No drama.
I find how this has been handled, really shocking. I never expected such casual dismissal over such a serious issue. I guess I held Blizzard to a standard that sadly just doesnât exist anymore.
23 Likes
Pretty sure Blizzard hasnât said anything public about this because theyâre trying to keep it quiet, only a minority of people know. Anyone Iâve talked to has/had no idea this was happening, which is upsetting to them that it happened even though they werenât effected. Very likely there might have been a better solution had people just been aware, the lack of trust among more players may have been a motivator.
I also feel like if you havenât gotten items back you wonât be, Iâve lost all 7 tabs full. Some items can be farmed again, but the RNG items and obscure items will be difficult if not impossible to replace.
Blizzard/Microsoft Do better, complete lack of empathy is very telling of the future of issues.
19 Likes
Excellent post. Thank you for verbalizing so many of my feelings here too.
16 Likes
Well said my friend!
5 Likes
That pretty much mirrors my experience. When I finally summoned the courage to view some old storage personal guild banks, they appear to be in whatever state Iâd left them in however long ago theyâd been visited. Since the last few months before this happened was MoP remix, Iâd paused all my WoW projects for a single-minded approach to getting every last possible shred of transmog out of Remix and some level 70 alts as well.
Itâs the main Horde guild bank, the one that could accept some of the new Alliance Remix alts (the only guild I had that dabbled in cross-faction members, the root cause, I believe,) that ended up riddled with missing items on every tab. For example, I noticed that the bug quite hated there being three levels of quality on Dragonflight gatherables. In the log, clearly there will be deposits of 1, 2, and 3 star qualities put in, none taken out, but only one quality remaining, so I can tell that some of the more recent deposits didnât survive the bug.
However, the logs are only going back a handful of months and much of what >was< in the bank was put in years ago. So I pretty much donât know whatâs gone. In many ways, it was probably only precious to me, but having it swept away, no record of any of it, no effort made to return it, no remorse over it getting deleted from existence, makes me feel like none of our time spent and items obtained can be relied on now. The expectation of âpermananceâ for our game world is largely gone. And thatâs a sad state, very uninspiring for feeling invested in Blizzardâs games. I get that rollbacks, human errors, mounts disappearing from the journal (it happened to me and was restored,) and various bad things can happenâbut this was the worst destruction of items and the least satisfying customer service.
9 Likes
From what Iâve observed from my own Guilds and what Iâve seen here, just seems completely random. While my active guild does have a few cross-realm people in it, most of mine had one or two players in it, and not at all cross-server. They were not joined with any other realmâs guild or anything. Iâve had a bank that I THINK lost nothing, most lost . . . rough guess is from about 30 or 40% of the stuff to approx. 98% of the stuff. The one that lost nothing (as far as I know) and the one that lost almost everything are both one-person guilds. Only difference is, one is on Aggramar and the other is on Fizzcrank, which have been connected servers for years. BUT I have a mix of various missing item guilds on both servers (incl. the active multi-member guild on Aggramar).
8 Likes
Yeah, and my inclination to re-sub is a dead issue too. I donât do business with grifters, even if it pains me.
If they donât care about losing me, a Blizz customer since 1997, then who do they care for?? Do they expect this level of customer disservice is going to win them fans?
I donât know what compels new people to start playing this outdated game, I suspect itâs word of mouth. Well gg blizz, youâve given me nothing good to say about this game. Iâm just going to tell the truth: youâll botch our data and wonât fix it. Seriously who wants to try a game like that?
Well, Iâm going to be sure to share my honest experience in my reviews of your products. I encourage other folks in this thread to do the same.
20 Likes
Still feels like theft because they have monetized everything. I donât like getting ripped off. It really ruins any motivation to playâŚcouple that with the complete lack of communicationâŚand why support them?
Plenty of single player games. Makes me sad because I have played since the first beta butâŚBlizzard is gone. Itâs just corporate shills now.
14 Likes
Well that Book character was me. Why the heck did it change my character randomly? I have no trust that everything isnât going to just disappear now.
4 Likes
Does anyone else feel like this issue has just been shoved into a corner and thoroughly ignored? 3.3k comments, with any new threads still being locked.
20 Likes
Iâm very sure at some point theyâll come out and say something like âI think this thread has run its course. Weâre totally sorry some people felt a little disappointed by our excellent response to this issue that completely wasnât our fault. Thread is closed, problem is fixed, make more threads and weâll ban you.â etc.
21 Likes
I think for right now, this is like the dumping ground. Any posts that pop up anywhere else just get dropped into this container that they can simply ignore. Then, it looks like thereâs no problem - just ONE THREAD in General about this. If some of the others are correct and that some of the nostalgia-driven returnees that log on for the Anniversary event have this problem, and decide to go to the forums, this is probably where they will dump their posts. At least they have mostly friendly company here.
9 Likes
And aside from those that visit this thread or have been affected themselves, you wouldnât even know thereâs a problem due to how contained the discussion is around this.
6 Likes
Neither of these are true. Just read the first post. Its odd how people twist things.
1 Like