sounds right on point for them. give them answers they dont like?
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Might as well face it all âŚyour not going to get back anymore stuff I think that mail they did what two weeks ago or so thatâs going to be it for good nowâŚits really nasty and sickening what happen to all these players and guild owners âŚjust for them to slap the player base in the face with a couple fish or cloth scrapsâŚ
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I can only speak for myself, but since the original loss, nothing else anywhere has vanished
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Which I think is the reason for the radio silence.
Just imagine what would happen if the data failure / loss would go puplic and the shareholders would find out. They would sell their depots and the value of the company would drop.
Bad news can destroy a company within hours, we may be talking of billions.
While I can not prove it, I have noticed throughout the years that I all of a sudden had blank spots in my bank and bags, after not playing for some time. Items were removed, if intentionally or because of a data loss, I don´t know, but it has happened before.
My TBC bank was packed after the expansion, I was an active raid person, crafter and the like. If I look at this bank today, I have many empty bags there, where the stuff went to, I don´t know.
It is impossible to remember what happened 15 years ago or what I had stored, I just know I would never buy a bag to leave it empty in the bank.
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Yep, same. The couple reports Iâve seen are unsubstantiated things like âI remember having this reputationâ (where the poster is usually misremembering and it was on another character). Or, in a couple cases, someone who lost their guild bank with the initial issue but just didnât check it until more recently.
One of my friends has a 7 tab bank full of stuff, she lost nothing. I wonder how widespread this actually was (like the number of guild banks and percentage affected).
6 Likes
The longer this goes on, the more it feels like an out of season April fools joke.
I mean thereâs no communication, theyâve corralled and locked us in this giant ever-expanding pit of a thread, pinned in the general forums for all to see and be looked down upon. And here we are condemned to stay until we slowly lose all hope, or simply give up after getting harassed to death by gleeful trolls.
We all know how it started. New expansion and new features, cross-realm guilds and warbanks. Ultimately kicking off with a huge bug that slowly deleted untold millions of items from across unknown thousands of guilds. Nobody panicked at first, most werenât even aware of the problem, and even then we trusted Blizzard with our data. No launch is perfect after all, thereâs always hiccups and bugs, but everything gets ironed out in the end. Except not this time. This time the damage remained. And we alone were left with the consequences of actions and errors not our own, and to pick up the pieces of our shattered guild banks, if there was anything left at all.
Why are we upset? Because this ordeal has been nothing but a cascading series of failures.
First failure. At the very start, before implementing cross realm guilds there should have been a backup of guild data, including banks. Consideration of how this data would merge, or fail to merge, should also have been factored beforehand. Honestly it should have been tested before implementation, which can only be done by devs since players canât transfer guilds to the PTR to see how the process functions.
Second failure. The first reports of guild banks getting wiped out should have sent up GIANT RED FLAGS to the entire dev team to ROLLBACK IMMEDIATELY because that is the only option when dealing with bugs causing CATASTROPHIC DATA LOSS of such magnitude. Instead they chose to stay the course and ram those icebergs ensuring data loss greater in size, scope, and difficulty to ever repair easily. They could have rolled back and players would have lost a day, and been easily compensated for that day. Instead players have lost decades of work and itâs far too late for mass rollbacks now.
Third failure. They chose to remain silent while it all happened, leaving most unaware their banks were in danger of this bug until it was far too late to save anything. Additionally there was misinformation at first that items were simply becoming invisible, which also made people not worry about clearing out their banks themselves to save what they could. I mean our items were was still there, or so we thought, why panic. Now we know they were talking about warbanks, which were also eating items, and are still eating items today though its mostly currency. Again a stunning lack of communication making bad problems worse.
Fourth failure. Rather than go on damage control to try and restore items, they went on PR control instead. They downplayed the issue as a minor bug, with mostly some tradeskill materials lost and implied restorations on the way for most and a maybe a few items missing for some players. They are still sticking by this statement, both publicly and even in GM tickets, which is super messed up because we know better. Telling the victims they didnât lose anything important and that most people got everything back is AN OUTRIGHT LIE directly to the faces of those afflicted.
Fifth failure. As mentioned above, and as we are all aware, there were no actual restorations for anyone. And no, mailing a handful of players a handful of netherweave and some holiday items is not a restoration. Itâs a joke at best and an insult for most. Itâs like if someoneâs car got totaled and their insurance sent them a used rearview mirror and some seatcovers and called it their replacement. Some seem to consider the insulting pittance received actually worse than getting nothing back at all. Many players relied on guild banks for long term storage of legacy materials and valuables. Sometimes in populated guilds where such things were awarded onto their members. And probably more frequently players had their own private guild banks to keep and organize items because banks are small and we never got player housing or other viable mass storage options. Losing most or all of these items is devastating for everyone involved.
Sixth failure. Washing their hands of the matter and calling it resolved. Now its unconfirmed if this is the official developer stance, but it does seem to be the preferred statement by customer service/support. Theyâre closing bug reports, deleting customer service posts, and as many of us have found out, threatening to ban people who make GM tickets. The matter is âresolvedâ they say, and the outcome may be a âlittle disappointing for someâ. I believe I can speak for EVERYONE here when I say, no one is satisfied with the âresolutionâ by Blizzard. Not one single player afflicted by this bug is happy or content with the result. Not one person had their items restored. Not one person, out of the ten thousand plus guilds (conservative estimate) hit by this bug is satisfied with any level of the response by Blizzard.
When no one is satisfied with the result of your actions, then it is not a âresolutionâ, it is by very definition a âfailureâ. Data loss is not a âreasonâ, it is an âexcuseâ. And I very much doubt anyone here believes that there isnât a single data snapshot or backup over the last 20 years to fall back on to restore at least some things.
Now youâd think all these failures would be as low as it gets, but wait, it gets worse. Because some of the hardest hit by all this are some of the most long subscribed seasoned veterans of this game. And all the while this has been happening, Blizzard has been shamelessly promoting their 20th anniversary celebration. And really nothing rubs salt in the wound, of losing 20 years worth of memories and treasures, more than a giant celebratory reminder of all the years and decades of past events, friends, loot, and achievements. It makes us remember these past 20 years with a sour note, which is sad because we would have celebrated it otherwise.
Overall this has been a giant failure by Blizzard at every level, from start to finish. And let me be clear, we are not as upset with Blizzardâs multiple failures in this entire ordeal, as we are upset and incredibly let down by their decision to give up. To decide that weâre not worth the trouble to fix what they broke. They do not value our time, effort, or dedication to Warcraft. Weâre not even worth a real apology, though downplaying and avoiding the problem to this degree makes any apology disingenuous at best, and openly insulting at worst. And how do you even apologize now after so many layers upon layers of disrespect.
No other game company treats their players this bad. With data loss half as severe as this theyâd be bending over backwards to restore everything possible, regardless of dupes or the economy, and compensate the Helheim out of everyone. Even comcast treats their customers better than this, eventually. Really it could not have been handled worse. The only thing left to do now is close this thread and ban everyone who posted in it, ensuring this debacle to be mostly forgotten in time. Sure its wrong, unfair, definately unethical, but entirely legal. They own the game, they own the time and effort we put into it, they even own the things we bought directly. The only thing we are left with is a betrayal of trust, loyalty, effort, and enjoyment of the game.
To summarize. All of this is the result of Blizzardâs accidental action of letting this bug happen through their own recklessness. Followed by their inaction to rollback servers or raise alarm over a catastrophic bug. And then finally their deliberate action to give up and silently declare it a lost cause. Dooming us all to suffer for their mistakes, to be punished for actions they alone committed, and finally to be met with nothing with cold blank faced apathy as we cry out here into the void.
In the end it honestly just feels like theyâre just mocking us at this point. Making us the butts of their unfunny, out of season, April fools joke.
âJust get over it guys, buy more wow tokens, do you guys not have credit cards?â
R.I.P. Magic Rooster Egg
As a side note. I have had a small orc statue on my desk for 10 years now. It was awarded to loyal players who played since launch and subscribed for the first 10 years of the game. On the underside it reads: âThe orc statue is a constant presence in our life at Blizzard entertainment. Itâs where we meet to talk, to eat, to celebrate. As we celebrate ten years of World of Warcraft, we present this token of appreciation to you, stalwart adventurer. Thank you for being a constant presence in our lives as we adventure together.â For 10 years since received it has brought me some small joy as Iâve played Warcraft. Perhaps content with the knowledge I was playing a game that valued me as a player and fan. For these past few months I have looked upon the statue and questioned that stance. I know it is a game, but it has been a constant in my life for nearly half my life. After all this, I can hardly find the desire to even log in. We deserved better than this Blizzard.
37 Likes
STILL WAITING FOR OUR STUFF BLIZZARD!
Still waiting!
Get on it! DO IT!
If you care half as much about this game as you claim, then DO IT!
We are not letting this go!
We will not forget!
11 Likes
i checked an old guild bank and didnât notice anything missing. i canât say for sure that nothing vanished, because it was tons of old odds and ends, but there were no empty tabs or anything like that. i wonder what caused the issue to affect some and not others 
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Thats the crazy thing, this guild and my personal both had 7 tabs completely wiped. My horde guild, and personal horde bank were untouched. All on the same server, the only difference would be the horde banks were pretty much idle, havenât played much on them since I could add horde toons to my Aliance guild. I just have no idea why this was so hit and miss for those effected.
Oh and another week, no mailâŚ
6 Likes
My current theory is the names. When they merged guilds together to be cross-realm they kept the guild and roster lists separate from guilds with the same name. But they probably didnât check guild banks for the same functionality, causing data to merge and corrupt in some cases. And some guilds were spared that fate because theyâre either larger in size or more unique in name or simply werenât logged into (to corrupt the cached data) before Blizzard slapped some flextape on the data leak. Of course I base this on absolutely nothing because I have no access to actual data and we donât have any information in the slightest from Blizzard.
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thatâs an interesting theory! but i donât believe this charâs guild was affected, and there are definitely other Condemned guilds out there. so maybe on the right track, but itâs definitely not an all/nothing situation either. hmm.
Not every guild bank is plump full either. Some just have a peppering of things in them spread around random slots, which could explain why only a peppering of things were missing in some afflicted guilds.
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Nor do I believe that.
5 Likes
Their game code is apparently on fire/âbarely held together by duct tapeâ ever since the initial 11.0 prepatch (apparently was full of shoddy coding/unstable?)
If TWW launch and âWarbanksâ produced these rather weird bugs/glitches, I cringe to think what slew of new bugs/glitches will pop up around the time of the next expansion launch (Midnight)⌠whenever the next (still unknown) âbrand new feature!â is rolled out 
Will mounts suddenly start disappearing? Maybe achievement points will bug out and drop to 0? Will entire characters suddenly disappear from the database? Itâs anyoneâs guess what new bugs/glitches will pop up
1 Like
I would disagree (at least in my case), and this is why. I apologize if itâs convoluted, as many others here, Iâve played for a long time and had massive amounts of stuff:
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My main Horde guild (WrA-H1) and my main Alliance guild (MG-A1) share a name. Different servers, and they were uniquely created (neither a copy of the other). Both were affected to different degrees.
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Both WrA-H1 and MG-A1 were transfers from Silver Hand (done several years apart) . WrA-H1 was a transfer and faction change, and MG-A1 was a transfer only. Both were renamed post-transfer. Their placeholder guilds were kept and expanded, and neither of those placeholders were affected.
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My vendor guild (WrA-H2b) was actually a transfer from a fourth server (SoE-H2a). The SoE placeholder had been kept and expanded, and had not been affected.
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None of these guilds contained the same items except for their first tabs, which were used as a sort-later catchall. All tabs in all guilds were kept strictly organized: materials by expansion in three guilds; in others, I had tabs for only recipes/schematics, other tabs for only battle pets, other tabs for only bags, etc.
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As weâve experienced, MUCH more than just materials went missing. My disenchanting greens lost about 25%-30% on one tab, and more on a second tab. I had some vendor blues and purples disappear out of their tabs as well as random greys for the Baubleworms, Legion baits and general lures vanished in part, and the list of âweirdâ just goes on.
I think that might help illustrate why I personally have been trying to think of plausible triggers and have come up with nothing. There are no links that I can find, and itâs frustrating.
Unfortunately, not logging into a guild bank wouldnât have saved it, as weâve seen (as an example) from that player posting a bit higher up who just recently logged in and saw their cache update. The cause of the deletions was higher up in the failure cascade, and nothing the player did or didnât do would have affected it.
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They may have lo into their GB when it was in the stage where things showed but you couldnât interact with them. then logged in much later when the cache update happened.
Neither shoddy nor unstable. Incompatible, and dangerously so if this issue is any indication.
Think of it like expanding a house from a small bungalow to a large apartment complex. Thereâs old code and thereâs newer code, and the code is analogous to the electrical wiring. Theyâve spliced into the original wiring that they had to start, probably replacing parts to allow for fancy dimmer switches in other places, but itâs still an amalgam of new wiring and old wiring and tired circuits and switches and the original wiring is being asked to handle all sorts of things that it was never built to manage.
6 Likes
Some reputations have reset to neutral for some players. Honorbound for sure for me. A bunch more have simply vanished from the reputation tab.
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All my PVP reputation got reset when they were at exalted 
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Guess itâs starting to make traction as more people start to talk about this issue. This just popped up in my shorts as I was scrolling down. Great Bank History.
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