Again, differing reports over whether the restorations are completed or still ongoing. Can a blue take a moment to at least confirm which one it actually is?
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Can the powers that be take 10 seconds out of their paid time to post to say whether or not the mailing of restored items is complete or not. you knowā¦ simple communication stuff that a clearly well defined community manager should be able to accomplish
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Wow, am I understanding this correctly? If I didnāt receive my items in the mail I will not get them or any compensation?
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Heya, my main since BC, KeĆr - Dalaran - Atmospheres (guild) lost all 7 tabs of stuff that Iād been saving since Vanilla - and, rip, I had just transferred he and the guild from Zulājin (āFlowers for Auberdineā - the character Rainside still has a log showing stuff was deposited/withdrawn from 5 months ago - that info is not affected.) I have not received anything back. 
Iāve felt devastated. I havenāt felt angry, but Iāve felt so sad I had some grief and a bit of tears. It sucks. Most of my stuff is gray trash items and green holiday items. I had some reputation stuff stored in there, some pretty dresses, pets, silly fun stuff like snowballs, in case my family comes to play. Had a lot of green gear from other expansions to pass on to alts, if I was leveling them up. Some letters from Rathan in Maldraxxus and actual friends while playing the game. Iād love to have my letters back from old friends I havenāt seen in game in a long time. If I could ask for anything - just the first 3 or 4 vertical rows on the far, right side of my first tab labeled āAuberdineā would be incredible. Thatās all. That was where I saved most of my goofy, fun stuff. I had another tab labeled something like fun-stuff, but I canāt recall what was in it, offhand. They wouldnāt even have to worry about the other 6 tabs.
edit: oh there was one thing that changed since the Friday āmail-restorationā, some info was listed on one of my tabs; this showed up after nothing being there since the wipe. Doesnāt show everything I had, but that may have been my part of the resto.
5 Likes
Not to derail but Iāve had that issue for guild banks/personal banks if any version of that item already exists since launch. It probably deserves itās own thread in bug report.
There are some folks learning about this on the sub-reddit and discussing their loss, there. One was about a dad and child (donāt know the age) playing the game for years together; the dad liked to collect battle pets and stored them in the guild bank. They found out their stuff was deleted, too, and the child said the dad was not happy about it.
6 Likes
/agree
For anyone reading this thread because Blizz screwed you, please unsub. It wonāt be effective immediately, you can think it over, itās your business if you want to resub. For now we need to send a message that this is unacceptible and we donāt believe them that they donāt have the data backed up somewhere. We just need to motivate them to put the cheetos down and pause their tetris game.
If they arenāt going to change course, well that shows you a lot about what the current state of this game is and what the future will be: worse, of worse deeds worse sufferings must ensue.
If youāre reading this thread because youāre a troll, please unsub too.
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Iāve been watching the blues nip those simple posts in the bud as soon as theyāre posted in gen or bug reports. (Sorry blues, Iām sure maybe higher ups are telling you to do so, but it sure seems militant.)
They arenāt gathering up the gen dev threads on the issues with tanks, delves, mythics. Damage control.
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Thank you for sharing.
I hate it so much that theyāre doing so little for the players 
This is how you lose your most loyal fans.
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I wanted to thank everybody posting here for their hope, insight, concerns, and empathy for all of us experiencing this situation. I really appreciate it.
While my memories were in my gbank, I feel really bad for folks losing mounts, tcg stuff, millions in gold from either wbank or gbank. Rep?? Achievements?? I canāt begin to imagine. @_@ One player said he lost 3 million in gold and didnāt have it returned - thatās gotta suck. I think about you guys. Since this started, Iāve been grateful for any info you were able to provide from the EU site or anything in general.
Iām too afraid to check my reputations - truly. Iām not going to look. Someone mentioned in the sub-reddit that valor or honor is being reset almost daily after they try to build it up again. Another said their pvp tabard isnāt usable/wearable anymore because they no longer have that reputation maxed to exalted and it hasnāt been addressed by Bliz.
Iāve heard some collector tabards were deleted around the time this started, maybe a bit before? I remember hearing about people not being able to click on stuff in the guild bank; I also think that was right before the deletions started. The stuff missing after being put in the AH, or people not being able to see it after it was put in the AH.
One thing that comes to mind for me that I thought was weird when I saw it in game, was I lost a shield tmog on my Alliance paladin character that I know I use on my main pally, who is a Horde. I was standing around the fountain and the inn in valdrakken on my tmog mount and thought āhuh. thatās weird. do i not have that, anymore?ā - I went and checked my main and the mog is there. It just isnāt usable on my alliance toons. I guess. (Bright, yellow shield from Zandalar with feathers on it. Sācute.)
It does sound like from others that tmogs may have also been disappearing.
Iām genuinely afraid of what else may be accidentally destroyed at this point. If we canāt prove what we had in our guild banks because the backups were completely destroyed, and if a screenshot of the gb wouldnāt be accepted - weāre in big trouble. They could say they have no idea that weāve played the game for 20 years, that any of our characters with honor/valor, achievements, Blizzcon toys/costumes, mounts, tabards, pets. Nothing. Not even a video of my BE Pally dancing in Icecrown around the Argent Tournament, which could prove Iād been there - but itās not viable by the company.
Weāre in big trouble. @__@
This is not good from a collectorās point of view. I am so bummed about this.
edits: bkz i type badly
11 Likes
Considering that there are still guild bank logs visible for the players it might possibly be the case that further investigation and restoration is just too much effort that isnāt worth the ressources (in the eyes of Blizzard). This is probably what they mean with ātechnical limitationsā. Not that itās impossible, but too costly.
I remember back in MoP when I did the āInsaneā achievement. At that time there was a bug going on where the Bloodsail rep was accidentally unchecked when lost by farming other reputations. CS reassured me that I should just submit a ticket when I was done with everything and they would add the achievement manually.
So three weeks later I did the thing. I was done, wrote a ticket and was told that they had no way to confirm that I had the rep once. According to them there were no logs and I got basically told āTough luck, sorry. Do it again, we canāt helpā. Extremely disappointed and frustrated because of all the time Iāve invested for nothing, I went to CS forums and wrote a very desperate complaint how my trust has been shattered by this and that I see no point in continuing this way. Roughly two or three hours later I got a blue reply. One of the employees explained how they managed to find the logs in question. It took them a lot of effort and a bit of time, but they actually found the proof and offered me to log in so they could grant me the achievement.
This whole situation instantly reminded me of that experience.
6 Likes
After a week without updates here, I submitted the following ticket:
Guild Bank Restoration
Hello, of the items (estimated to be around 100 stacks of up to 1000 per stack) lost from my personal guild bank, Iāve only had 2 restored. Has this process been completed or can I expect more items to be returned? If these are the only items restored, will there be some other form of compensation? Iām looking at the loss of millions of gold in mats. This equates to well over a dozen WoW Tokens lost; hundreds of dollars or years of game time. I understand this has been an extremely difficult issue for Blizzard and I have been patient. I am willing to discuss other forms of reimbursement if the actual items cannot be returned (as implied in the forum post on the subject). The possibility of being left with just the loss is almost inconceivable and the goodwill lost with Blizzard may never be recoverable. Iām hoping this wonāt be the case. Thank you
I got an automated response to that. I marked it as unresolved.
Then:
Blockquote
Hjalkur
Greetings! Thank you for contacting Blizzard Customer Support. I apologise for long waiting times, we have been getting a lot of contacts lately, so our queues have increased. Iām sorry to hear that your guild was affected by a recent issue and you ended up missing items from the guild bank. A forum post explaining the investigation into this issue and the outcome has been posted on the US forums which you can read here: Guild Bank Missing Items Update (US region) https://eu.forums.blizzard.com/en/wow/t/guild-bank-missing-items-update/538628 (EU region) Please make sure that you post your feedback in there. Unfortunately Customer Support is not in the position to offer restorations. Creating futher ticket about this will not resolve this issue for you. This is something that needs to be addressed by letting the developers know through bug reports via forums. Apologies for inconvenience caused. Should you have any other questions, feel free to contact us any time! Blizzard Customer Support.
Blockquote
So this is considered resolved by Blizzard. Iām beyond disappointed and very shocked. Overall Iāve been very happy with TWW, but this overshadows everything now. So much trust and goodwill has been lost. After 20 years, I think this may be the end. I understand WoW has moved into the ācash cowā phase, but this is a plane in nosedive. How can you hope to last if you abuse your most faithful customers? Added to that we are talking about actual financial harm. I lost millions in gold which translates into hundreds of dollars through the token system. No doubt there are going to be lawsuits. The small claims alone will end up costing them tens of thousands of dollars, even if they win every case. This is so beyond short-sighted. This feels so bad.
8 Likes
For what its worth this is disappointing, for weeks our guild bank has been empty, and sure its not a raiding guild its just shared family storage, but like everyone else we were being patient and waiting for it to be resolved.
Iāve still not received any mailed to me so I guess that is that.
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Hey Linxy, I was sent to this link today from my 2nd ticket on the missing items. I have have been searching through all the posts to try to find the latest info on this. I have 2 guild vaults on 2 different servers and neither of my guild leader characters have received anything as of yet. When I hover over items in my characterās vault it tells me there are thousands in my guild vault, so I know the data is there somewhere, but the items are not actually in the vault. Is the restoration still ongoing?
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That is the most un-acceptable answer ever. I havenāt gotten crap back! The LOGS in WOW actually show deposits, and no withdrawls, and they couldnāt even figure out how to restore those items? This is some next level crap.
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Weāre getting inconsistent information. Some GM tickets say the ārestorationā is done, others say itās still ongoing. Seeing items in the guild bank when hovering over characters is an addon, and they canāt use that information to restore anything.
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Some folks on the sub-reddit were like ''if it happened to my personal bank, then Iād be livid" - and I donāt know if theyāve heard of the upcoming personal bank changes.
With that in mind, should we try to consolidate our reagent bank on a toonās personal bags?
Will personal bags be safe? lol idk
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Seems Vrak actually unlocked my thread for a moment just to make it clear he doesnāt have information.
Continuing the discussion from Guild Bank Issue - Clarification:
Guess that means CS āofficiallyā knows no more than we do at this point.
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I heard a song today that made me grin as it seems oddly fitting, thinking about the past few weeks. āMan of Constant Sorrow.ā (I like the version from āO Brother, Where Art Thouā eh?)
Summary
I am a man of constant sorrow
Iāve seen trouble all my days
I bid farewell to olā Kentucky
The place where I was born and raised
For six long years Iāve been in trouble
No pleasure here on Earth Iāve found
For in this world Iām bound to ramble
I have no friends to help me now
Itās fare thee well, my old true lover
I never expect to see you again
For Iām bound to ride that Northern Railroad
Perhaps Iāll die upon this train
You can bury me in some deep valley
For many years where I may lay
And you may learn to love another
While I am sleeping in my grave
Maybe your friends think Iām just a stranger
My face you never will see no more
But there is one promise that is given
Iāll meet you on Godās golden shore
1 Like
I might have reached āacceptanceā yesterday, I wasnāt feeling as sad. Today, it sucks again. Grief does that. Back n forth a bit.
This experience has been its own kind of āFeat of Strengthā - it didnāt happen to everybody. āInto the Voidā it could be called. The GMās could get the title āDeletedā. >,<
I wish it was different.
6 Likes