although i agree, i doubt that this will have any impact on their subs $$$. there are plenty of people that accept this behavior and even speak against those who do not, just check a few posts above.
even if the few thousand affected were to cancel their sub it would be little impact.
shadowlands was an issue growing from BfA and shared by nearly everyone.
for every mistake they make and get away with, it sets a new expectation that they can get away with it.
1 Like
Those of us who are âraging like a lunaticâ as you so eloquently put it, have perspective as well, thanks. We pay monthly for a product. We spend hours using the product, and trust the assurances the company that created the product gave us, that the data is secure on their end. We pay for assurance that if data is somehow compromised, they will fix it promptly, or provide valid compensation. If we canât have that sort of trust, then reallyâŚwhy bother to play? Why bother collecting, achieving, or storing anything, if it can vanish with absolutely zero recourse or affect being made on the company?
The way this situation is being handled has shown us with crystal clarity that our money is being wasted. This isnât some bug in a dungeon, an exploit, or the hilarity of rogues getting their hand stuck in the air after using [Vanish]. This is the personal data collected over years of playtime written into our characters â data that has just been completely wiped out with minimal effort to restore. There was over a month with no communication. Then, when a âfixâ dropped, there was nothing of value returned, and no compensation for the massive wipe of data from an obviously large swath of people. In addition: reputations, achievements, collections, and various storage caches have all been screwed up by code they did not properly test throughout the entire playerbase, and I havenât seen a single iota of progress on those fronts, either.
We pay to play the game, but we also pay in trust that the progress we have made will be protected and honoured. Besides the fact that if they can lose this sort of data, who is to say my personal information is safe?
Over my 10+ years of playing, there has never been a breech of trust of this magnitude, nor a lack of communication this broad. Never has there been an instance of this magnitude that was so smoothly swept under the rug. If you recall, when pets and mounts became collections, lots of items were lost. But there was communication every step of the way, friendly banter, and eventually each and every item was restored. To this issue, we received silence, aggression on many fronts, feigned ignorance, and a slaphazzard ârestorationâ that is so piecemeal and pitiful that it in itself is a dark joke at our expense. No compensation is even being discussed by them for what they admit is lost. Nothing more than an empty âwoops, sorry guyz!â before they return to tweaking delves for the upteenth time.
TL;DR: Blizzard is no longer the company I used to trust. Itâs not screaming like a bunch of ragers to keep the issue open and let them know this is beyond unacceptable. They will absolutely lose our business, but it is our right to ensure they know why they have lost this trust so abruptly.
27 Likes
This is not an acceptable answer. You broke it and caused thousands of people to lose items they may have been saving for 18+ years and the best you can say is âOopsie daisyâ? JFC what a bunch of clowns.
33 Likes
From Reddit: https://www.reddit.com/r/wow/comments/1fodlt9/the_guild_bank_thanos_snap_should_get_more_outrage/
Iâve seen several posts pop up in this sub and others reporting millions worth of gold in items disappearing from their Guild Bank, while receiving a mere pittance being replaced in Blizzardâs restoration efforts.
With the following points I want to be 100% clear: Iâm an off -and-on solo WoW player. I have not ever owned a guild bank and havenât placed an item in any guild bank for 10+ years. This issue does not affect me in any way shape or form.
To my knowledge, Blizzardâs current stance on this is that they have done what they can, but due to the nature of the data loss, are unable to restore anything further. From their forum post:
âDue to how some of the data was lost, weâve reached a point where the result will be an incomplete restoration for some guilds, and we do not have a way to restore the remaining missing items for them.â
As a consumer, allowing Blizzard a âwhoopsieâ with no method of compensation for these losses is insanity.
With the introduction of the WoW token and its continued support, Blizzardâs unequivocal stance on their own virtual economy is Real Money = Gold, and Gold = Real Money. âIncomplete restorationâ should not exist in the vocabulary of anyone representing Blizzard on issues like these. Would you accept your bank to âwhoopsieâ your savings account, replace it with a fraction of what it had, and have the end all be called an âincomplete restorationâ?
You are insane to allow Blizzard to have this both ways. If their data is worth real money, then by their definition, their data loss should be their monetary loss.
Thanks for reading.
Iâm also going to add my own post, that I made here a few hours ago.
I lost all my guild bank items in every tab. Everything. Iâve received zero items in the mail. Zero. Iâve been playing since WoW launched. My guild bank is just me; treasures, materials, pets, mounts, rare BOE items (Vanilla era shirts like the Brawlerâs harness that no longer exists and sells for millions) that Iâve collected over the last few decades.
Blizzard destroyed all that. But what they really destroyed is my trust. If I get the wrong takeout order at lunch, they make it right. They make up for the mistake. They communicate. They know Iâll be back tomorrow.
Blizzard has done none of these things. I first reported my guild being empty almost 40 days ago. My post in customer support was locked with a rude reply from staff. My in game ticket said basically, âWe donât know, nothing we can do.â
And now this. A crappy throwaway response from an intern that basically downplays the issue, makes it sound like itâs barely affected anyone, and most items have been returned. (They havenât).
What am I asking for? Compensation. Compensation from a company that Iâve done business with for 25 years, predating this game. Compensation for my time, my memories, and my value as a customer who has spent thousands of dollars and hours supporting your game and company.
Make this right Blizzard. Stand by the people who have stood by you. Your players deserve more than a âwhoops, my badâ on the forums.
I donât know what just compensation looks like, and thatâs not for me to decide, but you need to do better than this.
Sincerely, Starcore, Guildmaster of Bunny Magic, Proudmoore
54 Likes
Iâve kinda lost most desire to play now. Donât even feel like logging in to check my vault. And thatâs assuming they didnât delete that too, because I expect that at this point after deleting my guild bank, stuff from the warband bank, and a bunch of old reputations being reset to 0.
Whatâs the point in playing if progress keeps resetting, even Dark Souls isnât this unforgiving.
25 Likes
If something like this happened this way at my work, people would be getting fired over it. And even if something like hardware failure happened that wasnât anyoneâs fault, we would be having an audit team wanting to know where the backups were and how long it would take to get everything back to where it was. And potential government action coming if it wasnât done pronto (and thatâs if something unforseen happened that noone directly caused). If someone CAUSED it by pushing untested code live? Yeah that wouldnât be ending well for them.
16 Likes
Its pretty quiet. I heard someone say it, I am gonna say it. Wowheads being quiet about it too. I smell a coverup. Someones sweeping this under the rug and keeping others quiet about it to not cause a panic. But its gonna blow wide open soon. A MONTH, and no recourse, no fix. Theres not gonna be any confidence. Something THIS bad and no stink, no controversy? It reeks of dark dealing. Tons of stuff has been lost.
20 Likes
So the 40 platinum ore I got back is all I will be getting after my 7 tabs have been emptied??!?!?!! Not acceptable.
21 Likes
If theyâre actually telling the truth and they donât know how to or canât restore all the items then thereâs only one course of action for them to take and itâs going to piss some people off. Theyâre going to have to find some way to let you transfer over stuff from the Classic servers.
I, too, lost everything and had nothing restored. It is unfathomable to me that no compensation was offered to those of us with losses. I also find it incredibly insulting to have a total loss of my guild bank called an âincomplete restorationâ. I donât think I am alone in thinking that incomplete was going to mean a few items missing, not absolutely everything.
12 Likes
This! This is exactly what I feel every time I log in right now, and why I keep visiting these forums and will continue to make noise about these issues. Whatâs the point of playing and progressing, if all the progress I make can be wiped out, and all Iâll get back is a fraction of what I worked for (or, literally in this case, absolutely nothing) and a flippant âthanks for your patienceâ?
12 Likes
Its one of those things if they addressed it, apologized right away and got to work, people would deal with it okay, but this has gone on too long with radio silence, its gonna get ugly.
10 Likes
Big thread on this over on Reddit, which is slightly encouraging since they seem to be trying to just hope this issues goes away.
https://www.reddit.com/r/wow/comments/1fodlt9/the_guild_bank_thanos_snap_should_get_more_outrage/
Iâve seen several posts pop up in this sub and others reporting millions worth of gold in items disappearing from their Guild Bank, while receiving a mere pittance being replaced in Blizzardâs restoration efforts.
With the following points I want to be 100% clear: Iâm an off -and-on solo WoW player. I have not ever owned a guild bank and havenât placed an item in any guild bank for 10+ years. This issue does not affect me in any way shape or form.
To my knowledge, Blizzardâs current stance on this is that they have done what they can, but due to the nature of the data loss, are unable to restore anything further. From their forum post:
âDue to how some of the data was lost, weâve reached a point where the result will be an incomplete restoration for some guilds, and we do not have a way to restore the remaining missing items for them.â
As a consumer, allowing Blizzard a âwhoopsieâ with no method of compensation for these losses is insanity.
With the introduction of the WoW token and its continued support, Blizzardâs unequivocal stance on their own virtual economy is Real Money = Gold, and Gold = Real Money. âIncomplete restorationâ should not exist in the vocabulary of anyone representing Blizzard on issues like these. Would you accept your bank to âwhoopsieâ your savings account, replace it with a fraction of what it had, and have the end all be called an âincomplete restorationâ?
You are insane to allow Blizzard to have this both ways. If their data is worth real money, then by their definition, their data loss should be their monetary loss.
Thanks for reading.
18 Likes
Iâve been wondering if that was confusion between warband banks and guild banks since during a bit of the one thread both issues were happening at once.
People earlier asked if this happened in other games and it actually just happened with an update in Fallout 4. Update deleted the folder that the game files were installed in thus deleting all save games, screenshots and mods and then created a backup up on the cloud with a 0 byte file so restoration was impossible. Some were lucky enough to have manual backups, some were not.
Warz, I think you are right and I believe they are little by little, shifting the game in a way that encourages Whales.
(Gonna go off on a tangent, which I wasnât going to up to now, since the whole Guild Bank business doesnât need any more distractions, but here I go . . . .)
Look at the professions now. In order to advance at a reasonable rate, you pretty much have to buy a lot of mats. For those who are doing this as a form of in-game business, they can spend REAL MONEY to stock up on mats even when they are the most expensive - at the start of the game (though, to be honest, the prices didnât drop dramatically until the very end of DF) but for them itâs an âinvestmentâ as they can get a lot of gold from tons of work-orders as they are only one of a few to be able to make things at that point. They can buy those 1 mil. + gold rare recipes, they can buy as much of the high quality mats as they want. But if youâre not a CRAFTER, your gold is still good because you can offer those best crafters some great commissions, or be able to afford all of the best mats to have them made.
But for the entirety of the game, Iâve done professions mostly because it (was) something I enjoyed, and to make things for myself, friends and most of all, my guild. At the end of DF, when the ONE person on my server who leveled pretty much every crafting professions early (across multiple toons, obviously) and when I had FINALLY caught up, I was able to do work-orders for strangers. But it was the result of SEEING the request, rather than trying to drum up business. For someone like me, spending a TON of gold and much less REAL MONEY would be ridiculous.
BUT I believe that they are designing systems to encourage it. And yes, carries. As much as everyone says âOMG this game is EZ MODE! NO challenges,â those carry-spammers MUST get enough business to make it worth their time and effort right? And people with enough discretionary income will BUY advancement - which comes with better gear, better achievements - and for some people, with real dollars.
Maybe because I donât do a lot of work-orders (except for friends and guildies who I tell to tip me as LITTLE as they can) and donât do AH stuff, I am no longer making a lot of gold. Back in DF, you could get 500 g + for every dragonriding WQ. Now? Not even 200 g. Though there are still some well-paying WQs, not sure the âraiseâ we got covers the rising cost of things like mats. I think the Whales (or those who even occasionally buy the gold) has created a bit of inflation. As I said, I noticed that prices did NOT go down very much throughout the last expansion, and Blizzard is making best quality items even MORE rare in TWW. They SAY itâs to make people âwantâ lesser quality items. But we are WoW players. We UNDERSTAND WoW players and Blizzard, Iâm sure does too, in this case. Itâs not so people will WANT lesser quality stuff. Itâs so that theyâll be willing to pay more for the rare, best quality stuff - and for some, that means theyâll buy tokens for $20 or whatever, above their sub cost, to do it.
(End of derailment-tangent 
)
12 Likes
IMO, there is a better article than the one they wrote a few days ago, from Gamerant.
Look up " World of Warcraft Guilds Canât Get Lost Items Back" from Gamerant.
Also, since when canât we put LINKS in our posts anymore? Weâve been doing it here earlier.
3 Likes
Totally agree with your list but POSSIBLY in their (GMâs) defense, I believe Blizzard is completely controlling any messages going out by GMs, CMs and anyone representing them. I think some ARE done by AI, but I also think that their role has been much diminished since they had the GMs of old, who were able to actually help customers in various ways. I think IF they even have real people working there, they are given either a script to follow or very strict limitations on what they are able to do/say. In this situation, even with so little being said outside of these forums (UNTIL Blizzard finally âresolvedâ the issue) we can see just how much they are trying to control ANY of the narrative going out.
If they are useless, it is by design, by Blizzard Entertainment.
5 Likes
itâs that âTL3â thing. You have to be on the forums too much, while being mostly constructive and mostly inoffensive.
Letâs see if it works for me. (For now.)
15 Likes
Iâve read this entire thread. There isnât one person here who has said theyâve had all their items restored, or even the majority of them restored.
14 Likes
This is completely unacceptable and Blizzard needs to come up with a way that even if we dont get items back we get something. with many of us missing things that are no longer obtainable in the game, blizzard needs to make this up to us because we did nothing wrong. every one of us that replied to this forum need to open up tickets repeatedly until they do something. We can not as a player base accept this and the piss poor attempt to say sorry. We have the numbers in our favor to be able to make them do something. Spam this on all their social media do not relent until something is done.
7 Likes