Simple answer: NOTHING is safe, ANYWHERE.
It could be deleted at any moment, with no notice, and no restoration or compensation. They’ve all but told us this verbatim at this point.
15 Likes
Please let’s keep a record of this.
If the situation changes, I will edit this post.
Realm: Ragnaros US
Guild: Mana Bomb
Missing: 100% of GV content (7 tabs)
Returned atm: 0%
4 Likes
I had seven tabs nearly full. Nothing has been restored to me. This is unacceptable.
15 Likes
I have all guild bank tabs unlocked, and each was stocked with useful items for crafting and new character creation. Thousands of gold in items are missing from my bank and there is nothing that can be done about it? I have to be honest; this is a B.S. solution to Blizz’s f’up that payers (you know, the people paying your salaries) are having to just eat. We should get no less that 50k in gold and a free month of play time. It wont bring the lost items back but it would at least show some semblance that you, Blizzard give a damn.
4 Likes
SAME… and apparently, it’s just an “Oops, our bad!” attitude about it.
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50k? I can make that with world quests. i had the weekly give me 15k from one quest the other day. The people who lost multiple tabs and got nothing should get nothing less than gold cap.
5 Likes
LOL I made 50K+ in gold in the first two hours or so of the early access with new Battle Pets I got too the AH before most thought about it…I am one of the lucky ones none of my Private guild banks got hit…and I have 5 of them…but I do known a guildmate of my main guild he and his wife and daughter have 14 guild banks between them and they lost everything in 4 of them…I haven’t heard if they got back anything yet.
Everyone with a long term sub should cancel it right now and put this in for the reason why. Your sub wont lapse until the original scheduled date.
5 Likes
Blizzard:
- Your GMs are little use. They’re not much better than AI, in fact with what little they do in their replies to tickets you might as well just replace them with AI. They just reply with “check this article, check wowhead, submit a bug report that gets no reply.”
- You have frustrating bugs on older content that has been in place for months/years and done nothing about it, but as soon as there is a bug that benefits the players you are right on top of fixing that. “Fun detected, hotfix incoming” is a very valid meme you should be ashamed of.
- You keep trying to push this enemy scaling that you STILL haven’t gotten right after years and instead of just throwing in the towel and trying something else that works you just keep pushing what hasn’t been working
- You are so far from transparent with your customers. Do you not realize how much your customers would appreciate more communication, more transparency, more honesty, more humility, more accountability?
- You had a HUGE screwup that resulted in thousands of customers losing their hard-earned items from their guild vaults. This translates to play time lost, which translates to money wasted. What do you do? Offer a halfass apology and a halfass “resolution.” VERY far from doing the right thing, for sure.
- All of this and other things unmentioned equal a low-quality product not worth your asking price. This is poor customer service, great disrespect, great arrogance that what you’re doing is just fine. This is just plain sorriness.
- You’re no longer worth my money, I am ending my subscription. I encourage others to consider all this as well. Vote with your wallet.
25 Likes
I would imagine prepping Season 1, dealing with other more technical concerns, and still working on Season 2 would take priority over some missing items. It takes dozens, and sometimes hundreds of man hours to pour over code and find an issue, confirm the culprit, and then strategize a fix and response. You people seem to think it is easy as Open Screen > Look at Guild > Check Bank history > click restore link.
My guild bank was almost completely cleaned out. Just a few random items left in each tab.
My GL character was mailed three incomplete stacks of Sunfury Signets. That’s it.
The bank LOGS show far, far more items that were deposited which are missing, and I’m being told that you’re unable to identify even these items?
really?
14 Likes
The blue post should really say unwilling*.
14 Likes
so, because it takes time to fix the f-up they created, it’s ok to not fix it? obviously you didn’t lose anything of significance. maybe if they had better employee retention instead of firing them, they would avoid these huge mistakes…
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Unfortunately, they’ve moved their “success” metrics to very short term metrics. That means that they’ve decided the content locuts are where the money is. Give them half baked, grindy content at fast paces and collect the money as they buy tokens to compete in the latest thing. Those players don’t care about bugs as long as it doesn’t stop them from winning whatever the current thing to win is. The long term customers? Sure, that’s steady money, but it’s not the whale money they now crave. And those long term customers have all these demands, like “I want to be able to do the quests and not be blocked by bugs” and “I don’t want my stuff and collections arbitrarily deleted.”
14 Likes
Assumptions. You people sure are full of them. My personal, one person guild bank, lost about 1/3 of its items, and one tab almost entirely. Things I spent hours and hours farming. Am I upset? Sure. Am I going to rage like a lunatic cause some pixels went missing from my pixel game? Hardly. I have perspective. Things happen, and whatever I do not get back, I will simply re-farm. They did not just wake up and say, “Gee, I wonder if this new tool will screw something up and leave people pissed…”. An accident occurred and despite being screamed at by a bunch of ragers, they are trying to resolve it as best, fast, and fairly as possible. They did not DO THIS to me. It simply happened. Life goes on.
I get why the items couldn’t be restored. That said, the following are what concerns me about how this went down.
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It would have been nice if you told us something, anything, when you were first aware of the bug. Just saying something like “We are aware of the issue and will update when we have more details.” would have gone a long way toward lessening our frustration, versus our reality, where we saw no blue response for weeks.
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This issue seriously undermines our faith in your ability to keep track of data that represents hours if not years of hard work for each of us. What if I log in tomorrow and all of my bags are empty, or my gear is gone, or my character is deleted, never to be seen again? Before this, it never would have crossed my mind to think about that possibility.
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If you can’t give us our stuff back, it would be nice to see some sort of restitution from Blizzard, maybe a little gold or some expansion relevant mats, I don’t know, just something more than “We’re sorry and there’s nothing we can do to help you.” Because maybe you can’t give us our stuff back, but I would like to think there might be something else you could do to try to restore our faith.
19 Likes
I have about 600 members in my guild. At first I did think it was somebody taking stuff from the guild bank. My history has been off for months so I can’t see who took it.
I realized that something was up when items were missing from the last tab which is just for leadership. At that point I opened up a ticket and then found out what was going on.
6 Likes
I suspect they’re banking on this new “model” of carry-selling, WoW tokens, and catering to whales carrying the bottom line over the older/traditional model where they were more focused on increasing (and retaining) sub counts/organic growth of the community
Keep in mind the sub counts are supposedly massively shrunk-down from the peak of ~12 million back in 2010… yet the profits have steadily gone up in the meantime 
If there are now less actual players paying the $15/month sub fee, then all those new profits have to be coming from “other” sources besides the sub fee (shop sales? carry-selling/buying? etc?)
It’s a similar trend to other games where the playerbase has either stayed steady or grown only slightly… but profits have continued to go up regardless on account of shop sales, “microtransactions”, RNG boxes, etc
7 Likes
I started with Vanilla and have paid them monthly from the first October. I now pay them a year in advance. After all that time, today I canceled my auto payment. This was wrong on so many levels I just can’t understand the thought process.
25 Likes
Yeah, try having a data loss like this in any line of IT work other than gaming. Something like this would be career ending where I work. Heads would roll. People would be getting fired. And the fact that they just expect to pass THEIR data loss onto the players is mind blowing. People are leaving the game over this. A LOT of people. Long time players. The people who have kept the game running all this time. Some kind of compensation is absolutely required. I wasn’t personally affected that much (I lost some stuff but since I had liquidated my guild banks and sold off everything of value it wasn’t much). But that doesn’t mean that I don’t understand what it’s like for people who did lose stuff. Because at one point, I had a lot of extremely valuable stuff in there. There is this thing called “empathy”. You know, where you realize the world isn’t just about you. Try it sometime.
This could end up causing another Shadowlands-level failure, which would basically be the end of WOW. I could see future expansions getting cancelled. You would be lucky to see the game running in “maintenance mode” with no more content or updates.
21 Likes