I have returned to my guild from a couple of month hiatus to see that a new GM has been placed and that the GB is empty. this explains the emptiness. - if this bug is still present?
2 Likes
I donât think the bug is still present. I suspect that most of us, since having our guild vaults wiped, just donât have the interest or confidence in the security of the guild vault to continue using it as we had in the past. For us now, itâs only used for things that we donât care gets deleted. Which means most of it isnât really that useful.
We used to have guild members contribute to raids with feasts, components of feasts, enchants/materials for enchants, flasks and potions, etc. Now we donât. It reduces the feel of community and teamwork, but at least weâre not going to lose thousands of gold and hours of work if this happens again.
7 Likes
What you felt was betrayal.
What you expected was a software as a service/data company would keep your data safe.
Your expectations (and those who are not trolls) didnât match what Blizzard delivered.
Common sense would say, If you purchased/earned/grind for an item, achievement, titles, reps, etc that it would be there when you returned. All of these items are kept in a database so there is zero reason why they keep disappearing.
7 Likes
Going to start writing letters to State and Fed lawmakers to better protect the customer rights when it comes to gaming. Blizzard needs to be held accountable for this mess.
Give us our stuff back, Blizz!
We arenât letting this go.
Not forgetting about this disaster!!
9 Likes
I first read that as âletters to Santaâ ⊠
Honestly, youâre more likely to get a positive response ⊠
7 Likes
In other countries like Australia, yeah that might do some good. In the US? Not a chance. The US government only cares about corporations.
5 Likes
I have a copy of my entire wow folder on an external drive, and THREE copies of my addons that I make sure I backup before every sizeable patch specifically so I donât lose stuff (or have to spend hours redownloading things). The fact that I, an average dude with a USB stick and an external drive, have a better backup system than blizzard, a giant company with more staff and money than Iâd know what to do with, is absolutely insane.
Iâve been around since W3, and it feels like blizz has become itâs own Ship of Theseus. Itâs been worked over, every part replaced from development to customer support, it doesnât feel like the game I grew up with. The anniversary event, and the sheer amount of bugs in TWW make that painfully obvious. It looks like wow, it talks like wow, but itâs just another company looking to make maximum profits at the expense of providing a good service.
13 Likes
Only you can hold them accountable. Have you stopped paying them and playing?
1 Like
In fairness, itâs probably not that you have a better backup system, itâs that youâd be willing to take the time to restore things that got messed up.
I really do believe thatâs the case here â time is money, friend, as the goblins say. And Microsoft/Blizzard is really, really leaning hard into corporate profits and corporate greed, IMHO.
Honestly, Microsoft/Blizzard reminds me more of Star Trekâs Ferengi than anything else these days. Profit above all things! 
14 Likes
Perhaps theyâre just looking for someone to massage their ears âŠ
3 Likes
For me, it has very little to do with the pixels and all to do with how they are treating us, and everyone else you see dumped in the bug forum. Many with game breaking or data loss issues that would never have been punted before. Also, that no one is getting support once sent here. CS sends them here, and then they just fall away without support of any kind.
The number of people losing access to characters and items that are not replaceable. Losing items, currencies, reps, titles, etc.
The number of broken Anniversary event quests and features is truly unbelievable.
This last patch they announced larger anniversary currency conversion bags so we didnât need to do so many hand ins, and just forgot to include it in the release.
There is NO QA/TEST and there is NO CUSTOMER SUPPORT for anything that goes wrong as a result of this failure.
The entire bug forum is just a support group of dumped support tickets that Customer Support has no ability to help.
16 Likes
Oh, that too, but it all adds up. They have a problem when updates cause such enormous bugs, they then refuse to handle it professionally and take accountability for their mess up, then they push for a faster and faster release schedule without fixing the things that are already broken, and then they say things like âwhen something is broken, we fix itâ. Which either makes them sound like liars, or like upper management doesnât even know about these giant bugs, or theyâve been told âdonât worry we fixed the bug and mailed people their stuff, problem solvedâ which is⊠a gross oversimplification of their ârestorationsâ.
10 Likes
This is extremely frustrating!
Itâs almost December and we donât even know for sure that the problem has been resolved, nor have we received our items back (I didnât get mine) or received adequate responses to the problem. Iâve already opened tickets and their response is in the same tone as the one given on September 20th in this same thread: âwe had a problem, we apologize, please deal with it!â
Iâve been playing WOW for years and I invest a good part of my free time in the game. Iâm very disappointed with Blizzardâs stance on resolving this situation.
Does anyone have any ideas on how to pressure them by other means?
Because it doesnât seem to be working here.
11 Likes
So thatâs it? Youâve done a bad job and we are paying the price. Just that? Still there is no plan to refund or help in anyway those who lost the itens??
9 Likes
The silence speaks volumes.
10 Likes
Tbh I think the only means that would make blizz actually take responsibility would be legal means, and in places like the US, itâs just not gonna happen. Maybe in Australia, but the US (and most places) donât see digital items as ârealâ items, so to them, nothing of value was lost. Then you have the T&Cs that pretty much say youâre not paying for a product, youâre paying to use the product, and they have the right to do whatever they want with it. And then you have Actiblizz paying any legal bills with $120AUD FOMO mount sales.
I, personally, would love to see this escalated, especially to a legal level, but we live in an age where companies can do whatever they want without consequence, because people will support them no matter what. The best thing to do is not give them any money. No FOMO store items, no subs, nothing. It worked with WoD flight, it worked with Classic wow, itâs the only thing customers can do. Companies will follow the money.
Donât stop talking about this.
Play something else.
9 Likes
Here I am, months later with zero restoration, not a single item or any gold. The latest ticket update says check your mail and weâre sorry but thatâs it. I didnât even receive any mail⊠Iâve started putting things in my bankerâs guild vault again. What bothers me the most is their refusal to in some way make us whole. Okay lets say they CANâT figure out what we lost, make me whole somehow. Do SOMETHING besides say, oops sorry.
Guild Master - Sweetieblue
Guild - Horde House
Server - Exodar
11 Likes
I agree. Another country would likely have a better shot at getting results. However, something I feel kind of muddies the water a little is the wow token. At some point someone likely spent actual money on some of those items and now theyâve been poofed with no satisfactory outcome. Iâm sure thatâs probably still covered in the TC somewhere but itâs really scummy that you could spend money and they could âloseâ it and thereâs nothing you can do.
9 Likes
Someone buys a wow token for $$, I farm and gather and craft items to pay for a token, those items have real world monetary value. The game converts 200kish gold (last I checked) to $27AUD, therefore every item that was lost has real value. But Iâm sure even if itâs not covered in the T&Cs that theyâll still have some way around being held responsible.
5 Likes
I feel it too bro. So pissed, wont log on to the AH toon because of this. Feels pointless.
4 Likes