Muting the thread. Y’all just wanna complain to complain lol.
I mean… yes? I just lost 8 guild bank tabs full of items I’ve been collecting for years. And Blizzard said “Sorry can’t do anything, heres a stack of runecloth”
I feel like a good old fashioned community complaining is warranted.
Blizz be like
https://youtu.be/SiL2AjOtjZI
If your Black Qiraji Battle Tank goes away, you send in a ticket, and Blizzard responds, “I’m sorry we have no record of it and it will not be restored,” that’s fine, right?
Literally all WoW is, is your stuff. The only way that there is any evidence that you ever played the game is your stuff. People run raids to get stuff. People farm to get stuff. People do things for 1000s of hours to get stuff. Stuff is everything.
This is NOT what we are seeing. Many of those items being bricked, since they BOP to the person opening the mail and others are chargeless. Also, they seem to think ‘some’ means majority. Because the majority is not what is being returned.
There’s a difference between “We did what we could for half the stuff missing from your 8 tabs” and “here’s 40 healing potions.”
Or, in the case of my personal guild bank… “We did what we could for an entire tab of missing unobtainable items and transmogs… here’s nothing.”
Nothing, Maizou.
Nothing.
And for the guild?
40 healing potions. Not the expensive rare mounts and transmogs we picked up for event rewards… healing potions.
Look, I get it. Logs can’t stay forever. But this is just… demoralizing.
And there’s nothing they can do about it either. They can’t give us gold for that. It injects too much into the economy. They can’t get the items back. What else is there? Nothing.
So I just can’t trust Blizz now. I understand that this was a huge major change to Stacks. But even Old Republic didn’t screw up their stuff this much when they implemented Legacy banks, new guild stuff, consolidated servers and account wide bottomless mats storage.
So we should just not use the Guild Bank, at all.
Or risk action getting taken on our accounts for submitting tickets?
Wonderful. Y2K all up in here.
lmao.
Why would you submit a ticket?
The ticket would just send you to check wowhead anyway.
It’s an answered bug. There’s nothing else a ticket can possibly do.
All of ours are now, too!
Honestly, the last time I tried to submit a ticket for an in-game issue I was unable to find a way to submit one. There were only pointers to articles and various “tools.”
They can be reconstructed from database records, if you keep good backups of your database.
If my entire stock or inventory went missing I’m pretty sure I would want to know why.
And officials would be the place to start.
What kind of question even is that.
lmao.
That’s because it usually means your issue is likely something the GMs can’t even fix. But if you ask the CS forums, they can help with links to ticket paths or at least point you in the correct direction.
From what we know, that’s roughly 7 million people’s worth of logs. I know profession logs are only kept for 24 hours.
I don’t think Blizz has the servers nor tech to do that.
Which insanely sucks. But here we are.
Not the farewell letters of old friends…
Edit:
Nevermind, it was there. I will admit to being wrong.
Sorry to rain on your parade, but they acknowledged the issue multiple times over the past month:
Every external and internal API call is logged in detail. That is simply the way that the innards of these services work.
The storage for 7-90-180-365 day retention, whatever’s appropriate, isn’t much of an expense. It might be petabytes but that is no big deal at scale.
Given that items are a “forever thing” in the game, I find it implausible that there are not long retention logs of items being removed.
Blizzard was notified of this problem multiple times within a day or two of the cross-realm guild update. It’s also completely implausible that they learned about it “too late to do anything.” It’s of course possible that their response was careless and incompetent or that they simply decided to drop it on the floor.
You pay for access to the servers. Nothing more, nothing less.
It is pretty embarrassing for Blizzard. First there’s the bug where you can’t restore characters and then it deletes characters that weren’t selected to be deleted (making some people miss the TWW launch with their mains), then they permanently lose peoples items. Oh but we said we’re sorry so it’s ok