Yeah loved logging in and seeing 8 tabs of mats missing (except some runecloth & broken tooth)
Then logging in today excited to finally get back my items!!!
And finding some Runecloth and Broken Tooth in the mail
thanks blizz
i would have preferred you just mailed me “lol haha u thought”
It’s not “database backups,” per se, but in the DB world there are transaction logs. In the software service world, there are logs. Logs, logs, logs, and so many logs. Logs like you can’t believe.
Every external and internal API call is logged, generally in multiple ways.
Yes it takes petabytes of storage. That’s how it works at scale.
It will definitely sting but I also do feel like it’s just pixels so like why would I get so angry about it. Not saying you aren’t allowed, but one day this game might shut down and everything will be gone so just get your anger out and move on
I’m aware, I’m a retired software developer who also worked in I.T. as well. Was just keeping it simple for the masses.
But worst case, if logs don’t exist (and HTF does that happen!?) you can take a backup of the database from the day before the bug happened, install it on a PC, run SQL queries on items stored in a guild bank tab, and work from there. You can basically simulate/reconstruct a log.
Because its not just pixels, its a service/product that customers pay a monthly fee for to a corporation.
This kind of thing has never happened before in the life of WoW. Someone really screwed the pooch on this one.
I am fully prepared for the game to shut down and I lose everything.
But everything will be gone. Everyone will lose everything. It’s over, its gone.
It feels different when the game is still going, other people didn’t lose things, but the blizz deities just decided that your guild in particular would be better if it was empty. That sucks. That’s why I’m irritated. Now I don’t trust that anything in this game is safe. That makes me want to play less. I am a collector. I enjoy collecting things. Having my collections randomly disappear at any given moment is the nightmare scenario for me personally.
Wait. Do you work for US Blizzard Customer service?
No I’d probably lose my mind having to deal with customers lmao
Not complete without someone thinking a company can never make mistakes and have to always be absolutely perfect.
Quiver and me actively make posts criticizing blizzard consistently.
However, when they outright tell you they did everything they could and you chastise them for that, you’re the one in the wrong.
This. The covenant has been broken between Blizzard and their customers.
The people who knew not to break that covenant seem to no longer be working there.
I think it deserves chastising when the most that can be done is very little, when it shouldn’t have to be. There should be snapshots and logs kept of these things, and the fact that there isn’t reliable of either of those is very alarming. If anything it needs to be a wake up call that more data needs to be kept on their end in case something catastrophic happens again.
In the HISTORY of this 20 year game nothing remotely close to this has EVER happened. And the fact that they aren’t even offering some kind of compensation as a good will gesture is just a punch in the face. They quality of the game has been diminishing at rapid rate for quite a few years now and this is showing how bad it is. Despite having “more staff than ever” they keep making worse and worse problems.
Again I just do not believe that there are not logs of all activities that mutate items in the world, right down to the individual item, its owner, etc. Of all the things to log, this is the most important one second only to authentication.
The first thing you do when you discover a problem that is going to involve deep log diving is to make a copy of the relevant logs so that they aren’t expired out while you still need them.
It worries me immensely that the thing that breaks y’alls trust in the company is some digital items going missing.
And not the dozen or so real life controversies including data leaks and privacy violations the company has had occur.
But you do you, I guess? Lol.
You should stop digging.
Only a fool pays a corporation for a service/product that does not work.
I don’t know why this surprises people. They managed to push a prepatch build that just forgot to include shaman and paladin talent updates, and then pretended they meant to do that. Clearly, rushing War Within is having an impact on their operations standards.
Please point out where they admitted they didn’t do that.
Please. I’ll wait.
Muting the thread. Y’all just wanna complain to complain lol.
I definitely agree … my overall take on this is that the hard delivery date promised earlier in the year just didn’t include time needed to actually do the work.
Are you lacking that much of a brain? You realize what the precedent being set by this is right? If they can’t even find data from under a month ago who’s to say other aspects of our accounts are safe? Who’s to say that someone can’t just easily get into our account data and steal information like our credit card information? You need to wake up and stop defending this because it sets a HORRIBLE reputation for what could happen.
This is literally the place to air grievances about this kind of thing. Expecting people not to complain when hundreds of people have had potentially years of collecting wiped from existence with no hopes of recovery is just crazy.