They’re talking about Vrakthris, one of the blues you can see posting in threads in the customer support section.
I’m not sure I get what’s hard to understand about this when CMs have had a month to clarify, and CS tickets people have posted here have talked about the restoration as ongoing, and also completed.
CS does not have the full info on this. Forum posters drawing their own conclusions don’t have full info. So it either has to come from the CMs or higher up at this point. For EU, it seems like they’re getting some answers at least. NA feels completely stonewalled, whether intentional or not.
I used to have 6 Haunted Memento’s in 6 character banks. I have 2 left. Never sold any and have no way to tell when exactly they went missing. As you say, could have been happening for years but it’s hard to notice the things that disappear that aren’t super valuable. Especially if there’s alts you don’t play often.
As I was reading about the new store mount, made me think of all of the people who lost so much items from their guild banks that they were saving to sell when they needed to - rare mounts, mogs, etc. And had they wanted to, they probably could have sold the items they had to, to be able to get the mounts using gold if they hadn’t lost all of those items.
I’m pretty sure we know CMs and CS have less than bare minimum information regarding this issue because of how vocal they’ve been on EU saying as much vs NA forums having conflicting ticket responses. Not really losing the plot by saying that, but hey, I guess we do have proof now that this topic is meant to gather feedback and suggestions on the issue like the eu post is meant for.
We’re 3k posts deep, I’m sure someone needed a refresher regardless. I do think the amount of poking some of these trolls are doing should be flaggable at this point, it’s pretty transparent why they pick this topic out of all of GD to come back to, regardless of people responding to them.
Had Blizzard not been so quick to remove and (what appears) to cover up this issue and then be totally silent, I would not suspect there was something up.
As a result of this disaster, they have laid the groundwork for not trusting them and that will be difficult to regain (if ever). Now I (among others) will look at everything they do with distrust and lack of integrity.
Not just this issue. People are still missing stuff and gold from warbanks. Currencies have been lost in warband transfers. Honor and random reputations have gotten reset for random people. Both the AH and mailbox have been eating items. I don’t think anyone has had any of that stuff restored either. Granted none of them happened in such mass that Blizzard felt the need to corral them into a giant pit.
I have also been reading where reps and honor have been eaten and “there is nothing they can do about it”. Yes they can, what they mean to say is, “we refuse to do anything about it”… Quite sad.
From August 18, [quote=“Oldranger-trollbane, post:534, topic:1918643, full:true”]
With the cold shoulder silent treatment it may take a statement from Johanna Faries to pacify. Also I have never seen a company with a more convoluted and impossible to navigate support system. If a GM is reading please summarize this complaint as yellow or three and I shall mark it as answered. And dont forget to reset your UI and turn computer off and back on.
[/quote]
Which didn’t appear until a month after the problem happened and I cross linked the bug report post to CS. In the first month the EU had the only “official” post, which we here in the US would have never known about until someone linked it.
You can defend them all you wish, but the fact is Blizzard mishandled this situation. If they hadn’t, there wouldn’t be so many here expressing disappointment with only you and one other defending this travesty.
We get it, there’s nothing that can be done. What you need to accept is the communication we the affected received, was lacking. That is what’s destroyed blizzards rep.
