no, i think they have a very incomplete set of data. you’re making assumptions just like i am.
I do believe that Blizzard knows which guilds were affected. On the Bug Report thread, some people listed their guilds, and I mentioned the one this character is in. The “restoration” mail from the Postmaster was sent to my Horde guild that I didn’t name in that thread.
Blizzard has the info, they just need to look at it.
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alternate possibility: they have the information for only some guilds.
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I kept hoping more mail would come but I never did get more than the 2 rousing fire back. My most used bank was missing hundreds (or more) of items, my other two banks much less. My main bank guildmaster got the 2 rousing fire back, other two got nothing. Didn’t even get the items I reported missing very early before the bug was identified and apparently fixed (can’t say I’ve been using my gbanks much). I’ve had mostly positive experiences with customer service prior to this so I tried to give the benefit of the doubt, but I guess that’s it. The slow and [seemingly intentionally] vague communication plus lack of empathy towards paying customers over such huge losses is the most unforgivable bit for me. Bugs happen, I can accept that and even a lack of restoration if Blizz had been communicative and tried to make people whole through other means. I mean I’ve gotten game time added for less bothersome issues for pity’s sake, and this ate up way more of my time than anything else.
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Literally containing all the proof for the claim you are arguing against. Some folks got some stuff back, which they do not know if it was everything lost. Other folks have no known losses. So, they cannot possibly know everyone who lost items, or if those folks got fully restored.
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I’m not making any claims besides they absolutely know who they sent “restorations” to.
I (and I’m sure everyone else affected by this) would love for Blizzard to come here and clarify how this all happened so that we all aren’t just making assumptions. I want Blizzard to come here and tell me, “There was a bug that ate up guild bank items. This same bug jumped out of the guild bank item database and into our backup drive and also proceeded to delete that data, too.”
Until they say that, I am going to believe that Blizzard just ate this loss and gave up. The post they made was intentionally vague so that all we can do here is wonder how it happened and eventually this thread can degrade to where everyone is bickering over technicalities. 
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They sent restorations, which they have no knowledge of whether it was every item or only some. They also didn’t send items to everyone affected according to folks in this thread. So, there’s no evidence that they know everyone effected.
Considering they made a statement that said there was a bug and that it’s been fixed, you’re welcome to that opinion, but it runs counter to every official statement.
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We’re sorry. - BP
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What’s funny is we didn’t even get ‘that’ much of a apology, however disingenuous. It was more like a “sorry for the wait, some people might not get everything back” and then they started chucking us here into the Maw.
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So I submitted a CS ticket to lay out my Consumer Law claim and interestingly, they said this:
In this case, as previously mentioned, the issue should have already been fixed, so if you still haven’t received the restored items, the best option will be submitting an in game bug report, so that our team could investigate and provide further assistance if possible, updates or further information will also have to wait after our team’s investigate to be announced by them.
This is in reference to a full restoration of ALL lost items.
Turns out they also don’t really wanna hear about it, they’d rather we contact legal@blizzard.com
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Although, come to think of it, this could be more Blizzard legalese BS, because if they lost the records of the data they destroyed, then they could claim “Yes, those 3 items you received are a FULL restoration of everything in our records”
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The other thing is, we don’t own our in-game items. Even in the countries with consumer protection laws, the only sort of refund they might be liable for is things like expansion and game time.
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Yes, theoretically all World of Warcraft products purchased to date could be refundable
A refund should be the full amount the consumer paid for the product. The business must not deduct an amount from a refund to take into account the use a consumer has had of the product.
When it comes to the issue with the service (subscription)
This may involve fixing the problem, cancelling the contract and giving you a partial or full refund, or keeping the contract but paying a lower price that takes the problem into account. If it is a major problem or can’t be fixed within a reasonable time you can choose.
This is a major problem, and has not been fixed or addressed in a reasonable time, so I would choose a full refund of all World of Warcraft subscription payments made to date.
If the problem causes the consumer to suffer other loss or damage, they also have a right to compensation. This is in addition to getting a repair, replacement, or refund.
We don’t need to have owned the digital items to have suffered losses from their deletion, because prior to this event we had the right convert those items into battle.net balance.
Businesses must pay for loss or damage that is:
- caused by the failure to meet a consumer guarantee
- reasonably foreseeable.
They know about the WoW Token, so the financial loss was reasonably foreseeable.
Compensation should put the consumer back in the position they would have been in if the problem hadn’t happened.
E.g. the position in which we could exchange our items for gold/battle.net balance.
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So if you haven’t seen anything returned by now you are pretty much boned? How nice.
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They have the information and pay no attention to the wanna be arm-chair IT people who are telling you differently.
It is a matter of money, time and resources and they either can’t or they are unwilling - either way - they made the call not to fix this issue.
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Source: I made it up
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The people saying Bliz doesn’t know who was affected seems strange to me, as if these folks know what Bliz knows?
I’d like to point to the few 6 or 7 items that reappeared in my log as being deposited - but are not there and were not withdrawn. I didn’t get anything back in the mail - but it at least shows I was affected.
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When I saw the $90 mount, I actually started laughing because the price is ridiculous. Folks are buying it, yet it can be taken from them at any time, which I still think is bad business.
Yet I thought “This is what the devs have been working on, other than sequestering us off to a single forum post.” They’re not concerned about us or working on bugs (they could be - but it’s been a few months w/some major stuff happening in game for people), because they had a huge money-maker coming out.
I still have this strange hope they’ll do something for us; I’ve seen them give game-time for less.
I’ve often thought having in-game purchases is a smart way to make money. I had a relative play a game called “Webkinz” and their cash shop to purchase cute stuff was incredible from a business sense. (My relative basically lost their account when Flash was no longer being supported or used. It’s a bit harrowing for any of us interested in pretty art.) It may not cost much to produce the item, it’s digital, and just throw a price tag on it.
I think Radalph has mentioned that fixing our situation doesn’t bring in money - but making a mount does, for sure. This is the other reason why we may never get assistance or recognition. Still a bummer.
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I keep thinking if they actually were working on this, they would say so. Or at least, old Bliz would have.
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