I’m not as familiar with this GM as I really just got to the Bug Report forums recently because of the Guild Bank deletion issues. Maybe mentioned a bug or 2 before that?
I read the post on GM Help and I have to say it’s pretty much what I stated here in this thread about what they seem to be able to do now - they can help with our characters being stuck, and billing issues. But that’s it.
I remember a time when the GM’s had the ability to help us with issues in game, like if a quest was stuck or an item disappeared. The team back then had a better overall approach to customer service than they have now, as they are being led by completely different people, now. It was really different, back then. The communication alone is something that I miss. 
The new guys seem kinda trapped by what they can or can’t say - or they do not do anything unless told to by higher-up people in the company, perhaps.
Communication is really huge for folks dealing with a situation where people are affected by an event that has never happened in the game, before. The lack of communication or what seems like a sincere apology from the devs is the thing I think a lot of people here are unhappy about. Sure, we’d like to get our stuff back, and it’s really strange that Blizzard doesn’t want to do anything at all to help those affected. “They have no idea who was affected,” some say - which seems really bonkers because Bliz has always been capable of being able to help their customers. Rep being reset, Achievs being reset, valor being reset, tmogs disappearing, guild banks being deleted (mine was 7 tabs wiped.) It’s a strange situation we’re in now, and the CS seems unwilling or unable to do anything to fix it. It’s disheartening as a customer to know, at any time, it could all just go ‘poof’. It does state it in the ToS and I’ve occasionally considered a few sentences in the ToS where it does state this could happen; it just never has. This situation for all of us affected in different ways - is something never encountered on this level, in my experience. 20 years is a long time with a great track record. It doesn’t have to stop, now. I’ve been playing since Vanilla; I played Diablo and Starcraft, back in the 90s. I watched others play WC2 and 3.
It’s just a long time to go to hit a huge brick wall of no consideration to the players affected by this. If they could just at least say they were sorry for the deletions - and try to do something about them. (Particularly the Reps, Achievs, and Valor, and millions in gold missing from warbanks; they sound terrible @_@.) - I personally would be thrilled to get back just the first 3 or 4 vertical rows on the far right side of my first GB tab. It was mostly sentimental stuff I saved from friends in game like letters and stuff I saved for family that was silly/funny, and little holiday treats. I was the only one in the guild, but I hoped they would pop-in, one day.
The CS telling us that they aren’t allowed to do anything in general to assist - even people with Achievements for a Reputation or a PVP Achiev that is visible - but they’re not able to even fix the reputation for the players - is baffling to me. This is not good customer service. - For those that were affected by the GB thing, we were posting in Bug Report forums when it was actually occurring. Some kind of compensation would be great. It doesn’t have to be complicated! I’ve suggested a “Feat of Strength Achievement” for the Guild Masters affected because it didn’t happen to everybody - just a few of us. It would just show that Bliz does care about the players. Especially those of us that have been around since the 90s and Vanilla. Wouldn’t some kind of better response be good for player retention? Does this version of Blizzard management really care about player retention? For me, a good apology would go a LONG way. The post by the CS here didn’t seem incredibly sincere or concerned for those affected? It’s disheartening.
These days, GM’s send us to forums to get help from other players or they refer us to wowhead for a bugged quest, (I’ve had this response, before.) We can post in Bug Reports, but if Bliz doesn’t have the staff to handle bugs anymore, and the GM’s aren’t allowed to do anything to help advance a quest like they could before, it seems a little strange to me, that’s why I referred to it ‘customer-no-service’. It’s such a bummer.
edit: bad typing
I tried to convey a concern about Bliz’s customer service, but I don’t know if that was understood? - mv said The thread is open, that is the customer service. ; ;
Customer happy.