You tried claiming this in May here on the CS forums and the Blues removed your misinformation, so I expect it to happen again. This post retains a quote of your removed post.
So far, we have not seen that here. We do see an almost formulaic set of posts citing:
- Customer duration/loyalty
- Accusations of mass reporting by people or bots
- assumptions that Suspensions or License closure is automated.
Almost like these are a template or something people keep using.
Reality:
- Enough reports in a short enough time can get an account temp SQUELCHED. That is automated and was put in for gold sellers and their ilk well over a decade ago. It has been “tested” and abused by streamers and guilds, although rarely. The streamers then get Suspended for abusing the report system - an actual penalty applied by a GM.
- Silences, Suspensions, and esp License Closure are done by GMs only. The duration is dependent on past account history. Past infractions mean longer ones each time.
- Appeals - are handled by GMs for chat infractions. Hacks team is responsible for cheating/hacking/exploit bans. I am pretty sure when queues are REALLY high they do sometimes use a template/auto decline for a first appeal, if queues are long enough. So that is not false. Re-opening the ticket can get someone to check that the account really was flagged as cheating/botting/exploiting. Chat appeals go through a different queue and are verified by a GM. All appeals get a template reply though, regardless of answer.
GMs do make mistakes. False positives can happen with the anti-cheating software and scans. Those are rare though and are handled on appeal - or group unbanned when the Hacks team realizes what happened.
What we actually see here when people claim “mass report” is that their account was breaking the chat rules. We see that over and over and over and over.
We even have frequent visitors who keep trying to claim that, despite being shown over and over their own behavior is at fault.