True.
They just don’t really want to spend the money on moderation staff so they have by and large left moderation in the hands of the players and what a mistake its been.
from silences and all the way up to suspensions and bans can be handed out by mass reports the only 2 things blizzard themselves actually look at the evidence before acting on is suspensions and bans. (thankfully)
pretty sure in classic wow at 1 point they tried to leave the moderation system entirely in the hands of the players by giving them the power to ban and suspend players by just mass reporting and of course naturally it was a disaster and they walked it back.
You had well performing players in bgs just getting disconnected and banned mid game cause the whole enemy team reported them.
I hate to say it i really do but the community on this game is not the host of angels blizzard would like to imagine it is. From the blood plague in classic to the zombie thing in wrath the players have very clearly demonstrated that if you have a system that can be abused they will find a way to do it and grief other people.