GPU Settings cause crash

I searched the forums and didn’t find this here, however there are people on Reddit with the same issue, yet no resolution.

First of all, for some reason WoW Settings lists my GPU 3 times. Why?

And second, ANY change to this (several people have told me to change this setting from Auto to my specific card, which I can’t because of this issue) crashes the game. The music will continue playing but my screen goes white until the game eventually crashes altogether.

ANY help? Also, is there any more info I can provide that may help? Specs are below:

NVidia RTX 4090FE (Driver 546.29)
WoW version 10.2.0.52301

Any ideas would help.

How about now?

There might be bugged out copies of your GPU in the device manager.

  • Right click your start icon
  • Click on device manager
  • At the top, click view and select the show hidden devices option
  • In the list of devices, expand the display adapters group
  • If you see any greyed out copies of your video card, right click them and uninstall device

Depending on your CPU, there might be an integrated GPU in that list as well, like some kind of Intel or AMD iGPU, you can leave that. Just remove any greyed out copies of your 4090 in that list.

As for the WoW client, you should delete your config.wtf file located within your wow\retail\wtf\ folder. You’ll have to redo all your graphics settings afterwards.

You also might need to just do a DDU reinstall of the drivers. Here’s the stickied thread over on the Nvidia forums that can get you started:
https://www.nvidia.com/en-us/geforce/forums/game-ready-drivers/13/1001/wagnard-tools-ddugmptdr-manipulator-new-cpu-core-a/

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All of this was checked and done before I posted originally. I’ve just left it for now, as I can’t figure it out.

Can you post a dxdiag please then we can take a look. I have a hunch but want to confirm

  1. Press Windows Key + R.
  2. Type DxDiag and press Enter.
  3. In the DxDiag window, click Save All Information.
  4. Name the file “dxdiag” and click Save.
  5. Post on paste bin and post the link here

Sorry, didn’t see this until now.

The end portion of the report shows a ton of WUDFVerifierFailure crashes, which means drivers are crashing. I also see the Trigger 6 External Graphics and Virtual Desktop Monitor listed as video card devices, try disabling them in the device manager, reboot the PC and test the game out. It’s possible their drivers are dated and are causing stability issues with the system.

I’m under the impression that windows/microsoft and your official NVidia driver site has a loading conflict. Check to see what version of your driver is and where it came from. if windows, uninstall and load the NVidia version. If NVidia, then load the windows version one is the correct version while the other is not. However have you installed something recently like more ram or one of your chips could be failing.

Given the number of people all having the same issue since the patch, its far more likely a WoW issue than hundreds of peoples cards going out at the same time with only the same program.

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It’s not their cards going out, it’s that Windows changed some stuff under the hood. Even if you’re still on 22H2, you’ve likely already gotten most of the 23H2 updates and some of those changed a lot of the underlying systems.

I’ve stated it in other threads like this, but do some basic searching around on the AMD forums and subreddits. You’ll see that this is definitely not isolated to just WoW and is a very widespread issue between many titles.

Some games can trigger it easier than others, but it’s not on the game developers to constantly recode their rendering threads of their games around constant knee-jerk changes in the drivers, it’s on the GPU driver devs to make the drivers around the games. Both the game devs and the GPU driver devs are at the absolute mercy of Microsoft’s changes to Windows though, and Microsoft is always going to go with whatever changes lead to more platform security; even at the expense of it messing with PC gaming.

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My mother doesn’t have a AMD card, as many others don’t either.

Newest NVidia drivers (as of today 1/24). Trigger6 is my 3rd monitor (HDMI-to-USB sensor panel in a Hyte Y60 case), and VirtDeskMon is for Oculus 2 VR headset.

I don’t do Microsoft drivers, only NVidia official. I’m on 551.23, released today 1/24.

I don’t either. I’m on an Nvidia 4090 FE.

On the night of the 24th Nvidia released an update to my card driver and it hasn’t crashed since. Windows didn’t see the update, had to use the GeForce Experience software.

I don’t use Windows for those updates anyway, I always use Nvidia. I haven’t tried this with that update though but I will.

EDIT: For some reason, I now see 3 options for my GPU, all NVIDIA RTX 4090 (#). If I choose 1, it crashes but I still hear the game’s music. If I choose 2, it goes to black screen once I hit Apply and I still hear the music, but after about 2 minutes it came back and worked. So I will just leave it at 2.

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yeah the 4090 one was the one it updated to mine as well. I believe it includes drivers for most of their cards in it.

Yeah, I just can’t understand why it shows 3, unless it’s considered 3 because I have 3 monitors.

In device manager how many video GPU’s does it show?

Three. I Uninstalled two and now my 4090 is the only option. I change (in WoW) from Auto-Detect, to the 4090, same result. It crashes the game on-screen but I still hear the music until I go to Task Manager and kill WoW.exe manually.