WT… No, just no.
This is not an isolated case, there is other forum posters reporting this, as well as vaguely touched on within my own multiple tickets (across several different accounts)…
Blizzard Blue has even replied stating that “legacy direct x” is a known workaround for the moment. in this thread… 8.3 Freezing (Windows OS Thread) - #74 by Kaldraydis-1147
I guess my appaul, is in the fact, that a tech support agent (i would assume this, no? this is support…), is suggesting that the fix is a windows reinstall. This just seems like cut n paste hogwash given when a support agent has no clue. Not intending to be rude, but it is what it is.
This is entirely a GAME issue. Thanks.