What did your submitted ticket say? Even though we would never see our tickets this way, the sheer number of bug reports and what are judged more serious tickets may have pushed yours too far down the list. Everything with the prepatch may be making Blizzard respond to tickets based on severity rather than the order they came in. Yours may have had an indefinite wait time so they redirected you to some possible self-help rather than keep you hanging.
Itâs a method of filtering, I worked IT support during college and it works wonders; roughly 30% of the tickets remained closed because someone got access to some self-service tool and it allowed us to provide higher quality call-service without feeling pressured / rushed.
These âGMsâ likely handle around 50-60 tickets a day; your complaint as a consumer is valid though, they should update the copy to indicate if the ticket is re-opened it gets expedited.
It was like that for nearly a year while I was still leveling up. Donât remember when I first noticed it⌠like, level 50 or 60. Then I stopped ever exiting in rested areas to see if it would ever go away and it never did. Put in a bug report and never heard anything. Maybe 6 months after that I hit 120 (I was just casually roaming in low level areas for a long time so I was gaining very little xp)
I suppose itâs possible they fixed it at some point since Iâve been max level, but Iâm not gonna hold my breath. Besides, Iâve still got a couple other outstanding bug reports that arenât fixed either.
Thatâs pretty much what they did though. They just gave you links that might have helped with the problem. Then said if that didnât help, just reopen the ticket and they will get to you as soon as they can.
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Yup. Every time I open a ticket I get automated responses that, so far, never addresses anything that I actually submit.
After the second ticket I get an actual response and every time Itâs literally âSorry, we canât do anythingâ even if it was something they easily used to fix in the pastâŚ
Honestly kind of messed up at how crappy Blizzard has becomeâŚ
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I got what appeared to be an automated response also, but I think theyâre just way too busy right now.
Itâs probably the thousand of customer service jobs they fired people from. Theyâve already 100% acknowledged to me in a ticket they canât help at all in classic with literally any issue you have, even if itâs a small loot issue.
if youâre taking that long to level, your ârestedâ wonât get used up.
yep, policies are much tighter with classic.
a GM isnât going to risk their job because you feel like you deserve special treatment.
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After I do a quest it just continues from 1740 so now for example it says 1846.
I know its not ground breaking or anything but I am excited about being able to help newbies with the new chat. Iâm so bored these days and its one of the few things that makes me interested in playing during pre-patch.
Hate to break the bad news but Activision took over years ago, the only thing keeping blizzard even remotely decent up until WoD shipped was the few blizzard OGâs that remained, and now that they are all basically gone Activision has effectively taken full control.
What I am saying is it will only get worse, not better.
Blizzard went to an automatic ticket system years ago. You just need to re-open it in order to get it to go up a tier.
these achievements are notorious for not displaying correctly, and if your character was around pre-cata, the display tends to be even more wonky due to quests having been removed.
you can work from the number shown in your statistics tab
you can work from the number shown in the achievement tracker
âŚor you can work from the number being shown in the armory.
personally, iâd work from the number being shown in the armory, because it sounds like itâs the highest number, and leaves the least amount of quests to chip away at.
if you hit 3k on the armory and the achievement isnât awarded, then it would be time for a ticket explaining that the numbers which are being tracked are showing different tallies by the various tracking methods.
Youâve clearly never tried to figure out what you said that got you silenced on the forums/in-game.
EVERYONE posts about how they refuse to tell you. Which is funny cause people canât learn if they donât know what they did wrong.
Iâm guessing most know exactly why they were silenced. The rules for using public chat and these forums are quite clear.
Except you can get forum silenced for a forum post from months ago.
Unless they cancel the flags, you never know what post got reported. I had a post from 3 months ago flagged and hidden, and I would have never known what post it was if they hadnât overruled the flagging. (It wasnât even a troll/rude/etc. post. It was just a regular post someone didnât agree with my opinion on)
And as for in-game, no, itâs not that easy. Because they donât moderate some channels (Guild, Custom Channels, etc.) but if someone opens a ticket after the report language, itâs entirely possible to get actioned for it, even though they normally donât action those channels.
they will action chat in any in game setting.
just because youâre in guild chat or a custom channel, doesnât mean you can say what you want⌠it just means youâre less likely to get reported.
I canât post screenshots. It shows the same for me in the armory as well. Itâs not the only achievement that is bonkers though just the only one Iâm concerned about.
My character is from vanilla. She is old which means I have gotten old. 
Nope but I am not surprised.
Not everyone. Actually you are the first person I have heard say they refused to tell you.
In case anyone was wondering, I did get an updated response.
âWe do not have a way to track or investigate this achievement so a bug report is the only method for investigation.â